AI is already reshaping jobs, industries, and decision-making, ignoring it puts you at risk of being left behind. Understanding AI will help you use it as a tool, not fear it as a threat. We will introduce practical strategies that will help future-proof your career, unlock new opportunities, and develop resilience in a changing landscape.
Artificial Intelligence is rapidly transforming how we work, learn, and live. This session explores practical steps individuals can take to adapt and thrive...building the right skills, mindset, and awareness to stay relevant in an AI-driven world. Cocktail of the Week: A Red Wine of Your Choice!
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In this episode of Serving Up Success with a Splash, the hosts dive into how careers and businesses must adapt to rapid changes driven by AI and evolving workplace dynamics. They stress that professionals can’t simply resist new tools like AI but should instead learn to leverage them—whether through scheduling platforms, AI-assisted marketing, or emerging roles such as AI trainers and ethicists. For leaders, the conversation highlights the rising importance of continuous learning, emotional intelligence, ethical decision-making, and the ability to guide teams through transformation, as traditional management structures shrink and accountability becomes more transparent.
In this segment of Serving Up Success with a Splash, the hosts emphasize that businesses should approach AI with curiosity rather than fear, treating it as a partner to boost efficiency and creativity. They highlight key skills for leaders and teams, including prompt engineering, AI literacy, data interpretation, and balancing technical use with irreplaceable human strengths like empathy, trust, and critical thinking. The panel advises companies to start small—using tools like ChatGPT for repetitive or disliked tasks—and to apply AI in areas where they already have expertise, ensuring it augments rather than replaces human judgment.
In the final segment of Serving Up Success with a Splash, the hosts explore the future of AI with both optimism and caution, stressing that its rapid growth makes nearly any scenario possible. They warn of a widening divide between those who cling to static knowledge and those who embrace continuous learning, highlighting that adaptability, empathy, and authentic leadership will be essential for success. Their closing takeaways urge business leaders to treat AI as an inevitable partner: avoid competing with it in areas it excels, embrace it playfully to boost productivity and creativity, and balance innovation with ethical responsibility.
00:00:16.990 --> 00:00:25.690 Angie Snowball: Alright, welcome back, everyone. Natez, you better get on it, man. Bruce is out doing your dance moves. The women are gonna start talking about him. He looks nice.
00:00:25.690 --> 00:00:26.050 nawtej dosanjh: Dude!
00:00:26.050 --> 00:00:29.339 Bruce Cramer: We're gonna have to start choreographing the moves.
00:00:29.340 --> 00:00:44.640 nawtej dosanjh: You know, I just… I just realized when I was looking at you two, I was thinking, oh, these two are dancing again, then looked at myself and thought, oh my god, I'm dancing! I think I was just bobbing to the music and not realizing, but yeah. Okay, I'll do better, I'll do better, Angie, I promise.
00:00:44.640 --> 00:01:08.720 Angie Snowball: Yes, please do better. Alright, so back to discussion. We are going to talk a little bit about careers, because that's where, you know, this, this matters. Like Bruce said, it's already in our regular lives a lot. Can be more in our regular lives. Just planned a trip to Asheville and Savannah. I was like, hey man, tell me where to go for lunch, and which waterfall to stop off at, and it was amazing. See, we can do that, but
00:01:08.720 --> 00:01:16.290 Angie Snowball: It's going to be really important in our careers, because that can start affecting our pockets, right? Like, if you're not getting that promotion, or as Bruce said, you're out.
00:01:16.290 --> 00:01:41.220 Angie Snowball: Because you're not changing with the times. That's gonna affect you, right? That's bottom line. So, what are some things that we can do? I think Natish hit the nail on the head. The first thing is, let's talk about which industries are changing in which way. For me, I already gave the example, it's marketing. And you can't tell people that you're not gonna use AI. You can't tell people, don't use ChatGPT, you must use me for copywriting. That's just stupid.
00:01:41.600 --> 00:01:46.059 Angie Snowball: And that's not gonna give you a good reputation, right? So don't do that.
00:01:46.060 --> 00:02:10.580 Angie Snowball: But what we can do is explain to them how we use it. Explain to them how I start with ideas, and then I mold it to you. Explain that, guess what? I can now give you more content, because it takes me less time to make it, because I have tools that are helping me. Or to post it, like using HubSpot, scheduling Buffer, using things to schedule, all those are… a lot of the…
00:02:10.580 --> 00:02:17.459 Angie Snowball: Facebook, LinkedIn, they have those built into their own app, too, so you don't have to be fancy and have these scheduling tools.
00:02:17.460 --> 00:02:27.639 Angie Snowball: So that's something that we can do, is learn those scheduling tools, get in there, choose one, play with it, lots of free trials, things like that. So that's one example of what we can do in marketing.
00:02:27.760 --> 00:02:42.160 Angie Snowball: But I'm gonna put this one to Bruce, because he's had that most… oh, look at his face. That's why I really did it, because I love to see his face when you tell him that. Now, I want to put this to Bruce, because he spent so much time in corporate.
00:02:42.160 --> 00:03:07.090 Angie Snowball: and, you know, had a lot of the hiring, the firing, worked with HR, because I think there's two… well, there's a lot of things changing in the corporate world, all the pieces, but two of the big ones, I think, are the HR role of the HR department, like, how they're filtering people, and what they're looking for. It's a different set of criteria than it used to be. And then the other thing, that I see, and Bruce, I need your guidance.
00:03:07.090 --> 00:03:21.529 Angie Snowball: guidance here, because you're the man, you're the corporate cockroach, but I see management changing. The amount of management, lack of jobs, what happens to the middle managers that are getting cut out, do they get demoted, do they get pushed out?
00:03:21.530 --> 00:03:28.709 Angie Snowball: And what do they do to secure a place somewhere, even if it's not gonna be with the company they're with right now?
00:03:30.240 --> 00:03:42.170 Bruce Cramer: Wow. I know we should start scripting this so I can be better prepared. Alright, so my first… my first answer, now more than ever.
00:03:42.750 --> 00:03:46.909 Bruce Cramer: You know, and again, they use AI to scour
00:03:47.330 --> 00:04:04.130 Bruce Cramer: all of the social media when they're interviewing somebody or contemplating bringing them on board. So they have access to everything and everything that you've ever put on social media. They're looking for, first and foremost.
00:04:04.350 --> 00:04:07.079 Bruce Cramer: Evidence that you can learn.
00:04:07.500 --> 00:04:11.630 Bruce Cramer: Because the ability to learn, and to continue to learn.
00:04:11.880 --> 00:04:16.029 Bruce Cramer: Quickly is now needed more than ever.
00:04:16.180 --> 00:04:25.849 Bruce Cramer: The second thing, I would say, comes down to, we had an episode on this as well, emotional intelligence. They want people that are good.
00:04:26.220 --> 00:04:31.460 Bruce Cramer: Are capable of managing relationships, building trust.
00:04:31.720 --> 00:04:47.439 Bruce Cramer: That's gonna be real critical, because things are gonna start moving really quickly, and do you trust the direction we're headed in? And so they want people that are good in relationships, that can build trust, have that level of empathy.
00:04:47.440 --> 00:04:57.240 Bruce Cramer: The other thing is, can you motivate people? Because we've already started the conversation where there's people pushing back on this. They're looking for people that can lead
00:04:57.240 --> 00:05:08.420 Bruce Cramer: and align their teams to the reality of what AI is. And more importantly, invite the team in on helping better understand how can we
00:05:08.420 --> 00:05:18.480 Bruce Cramer: as a group apply AI, whether you're in marketing, whether you're in product management, supply chain, they're looking for people that can work together in solving
00:05:18.760 --> 00:05:24.349 Bruce Cramer: challenges, problems, etc. And I would say the last thing is.
00:05:25.300 --> 00:05:37.439 Bruce Cramer: you know, we talked about trust. How ethical are you? Because when applying AI, things can go south in a hurry if the motivation is less than
00:05:37.780 --> 00:05:55.410 Bruce Cramer: moral, for lack of a better term. So those are the things that I think… because complex problem solving has been around forever, even learning, to some degree, has been a big thing they look for, but the pace of change
00:05:55.650 --> 00:06:00.570 Bruce Cramer: is unparalleled with the introduction of AI.
00:06:01.120 --> 00:06:01.669 Bruce Cramer: Did I?
00:06:01.670 --> 00:06:21.270 Angie Snowball: I just read that… yeah, no, it was good. And I was… one of the things you said I just read earlier today in a little, clip of something I was going through on LinkedIn, was that leaders used to be you… a good leader came with answers, and the definition has totally changed. A good leader comes with questions.
00:06:21.690 --> 00:06:33.320 Bruce Cramer: Yeah, and the other thing… the other thing I want to point out is, you know, they used to, you know, years ago, they had all kinds of ratios, like, for every 10 people, there's a supervisor.
00:06:33.320 --> 00:06:45.700 Bruce Cramer: Those ratios have gone out the window, because with the use of AI tools, you can cover a lot of territory, so you… and that's why they say middle management is being threatened.
00:06:45.880 --> 00:07:04.459 Bruce Cramer: Because communications, everything's been put on steroids. You don't need somebody overseeing. There are tools and things within AI that'll track everything for you. Performance of all types. And so, that's me. But, you know, we often talk about entry-level
00:07:04.460 --> 00:07:16.819 Bruce Cramer: Forget that. Upper levels, and this Dr. Isley talked about, upper levels of management are being threatened as well, because knowledge is now at everyone's fingertips.
00:07:17.480 --> 00:07:18.010 Angie Snowball: Right.
00:07:18.010 --> 00:07:36.620 Bruce Cramer: You know, it's not, you know, it's not that person that's been there for 40 years, worked their way up, I'm talking about me. You know, that's been, you know, that's… that time to learn and grow has been cut in half. So what, Bruce, you've been there 40 years. I can access your knowledge in a couple of clicks now.
00:07:37.080 --> 00:07:38.979 Angie Snowball: Yeah, I wonder about that, too.
00:07:39.140 --> 00:07:40.659 Bruce Cramer: That is scary.
00:07:40.660 --> 00:07:43.450 Angie Snowball: It is. Have you ever worked with that person that…
00:07:43.540 --> 00:07:58.069 Angie Snowball: you come in, you're somewhat intimidated, like, okay, this guy's great as job, he's the god of whatever aspect, and the longer you're there, they're like, this guy's hiding behind a whole bunch of bullshit spreadsheets, and he is just putting points on charts, and he has no idea what the hell he's doing.
00:07:58.070 --> 00:08:03.679 Angie Snowball: Like, those people are so gonna get caught out now. Like, I'm like, I wonder what happens to those people. Like, they can't…
00:08:03.680 --> 00:08:28.650 Angie Snowball: Yeah, you come and find out they didn't really have any skills. They had the art of bullshit. Now it's like, sorry, AI's checking everything you do, like, you can no longer hide. And that's where I'm going with the question to Natash, is we can't hide, behind a lack of skills like people… I mean, not saying people like everybody does, but there are people that did that, you know? And some people not even knowing they were doing it. I think some people thought they were at this level.
00:08:28.650 --> 00:08:42.340 Angie Snowball: I'm like, no, you're not even close to where you need to be. So, turning to academia, and I know Vidiri, one of the reasons I like Vidiri is because they do very hands-on and make sure everything's relatable, and they're always up-to-the-minute stuff.
00:08:42.340 --> 00:08:49.030 Angie Snowball: But what type of things do we look for in educating ourselves? Whether it's a formal education or informal?
00:08:49.090 --> 00:09:06.229 Angie Snowball: when we, you know, we do have to have these skills. Nobody can BS these skills anymore. They gotta be there. How do we get them? How do we know what they are, and how do we know that we're in a program, or with a coaching, mentoring, workshop, whatever we're doing, that we're getting them? What would your advice be for that, Natesh?
00:09:06.440 --> 00:09:07.090 Angie Snowball: Doctor.
00:09:07.090 --> 00:09:21.529 nawtej dosanjh: So, great, great question, absolutely fantastic question. And I want to go back to the question you asked to Bruce to answer it, really. You, you know, you asked him, you asked him, well, what sort of things do you need to do and have?
00:09:21.530 --> 00:09:30.569 nawtej dosanjh: And I… and I… I think I want to answer that in a slightly different way. Bruce's, you know, detail was… was spot on, but I think
00:09:30.640 --> 00:09:35.759 nawtej dosanjh: My answer is, to both questions, that what is AI good at?
00:09:36.490 --> 00:09:37.899 nawtej dosanjh: Don't compete with it.
00:09:39.490 --> 00:09:46.280 nawtej dosanjh: Okay, so what is AI… what is it… what is it that AI can't do?
00:09:46.530 --> 00:09:50.110 nawtej dosanjh: Or needs some human inter… intervention.
00:09:51.500 --> 00:09:52.579 nawtej dosanjh: Do that.
00:09:54.030 --> 00:10:01.919 nawtej dosanjh: Do those things where AI isn't… you're not in competition with AI. So don't do repetitive
00:10:02.040 --> 00:10:06.530 nawtej dosanjh: Monotonously repetitive, things.
00:10:06.680 --> 00:10:25.210 nawtej dosanjh: To your point, don't do things where, a human may have been shy to catch you out, but AI will catch you out, okay? So don't talk in circles, don't talk in circles, and present documents to cloud the issue.
00:10:25.970 --> 00:10:45.350 nawtej dosanjh: AI will catch you out, and AI won't be polite. It won't be programmed to be… it won't be programmed to be… to… to be polite. Do… do jobs. There are… jobs are disappearing, but there are other jobs which are appearing. AI trainers, ethicists that Bruce talked about, that's a job that's appearing.
00:10:45.720 --> 00:10:49.300 nawtej dosanjh: Human AI Collaboration Specialists.
00:10:49.440 --> 00:10:58.709 nawtej dosanjh: That's a job that's, appear… appearing. using… using… here's… here's another one.
00:10:58.930 --> 00:11:01.040 nawtej dosanjh: Combining AI.
00:11:01.310 --> 00:11:09.640 nawtej dosanjh: combining different platforms of AI and creating a new platform. That's another, job that's appearing.
00:11:10.780 --> 00:11:20.360 nawtej dosanjh: aI-driven healthcare monitoring. That's another job that's appearing. You don't need to be a doctor to do AI
00:11:20.630 --> 00:11:23.530 nawtej dosanjh: healthcare monitoring, because…
00:11:23.830 --> 00:11:35.479 nawtej dosanjh: what you're doing is you're monitoring the… you're monitoring a large number of individuals. So, I think be smart about it, how to prepare for AI, don't take on AI.
00:11:35.740 --> 00:11:36.960 nawtej dosanjh: Prepare to do the thing.
00:11:36.960 --> 00:11:39.349 Angie Snowball: Good, don't take it on.
00:11:39.600 --> 00:11:56.990 Angie Snowball: I mean, I'll wrap us up and send us a break, and Bruce will come back, but as he's saying that, don't take on AI. One of… the other thing about the jobs that we are being created from AI, I love the person that's gonna coach you on AI, because, yeah, it's great, but, like, ChatGPT?
00:11:56.990 --> 00:12:18.409 Angie Snowball: I love it, it's my best friend, but it will lie to me unless I tell it not to. You know, you have to know what to prompt it with. You have to know… you're also only getting as good as you put in, so you have to ask the right questions. There's jobs now for trainers like that, and for people to help you integrate the right systems, choose the right AIs, what's gonna make all this flawless for you. So those are really good answers.
00:12:18.410 --> 00:12:26.409 Angie Snowball: And then when we come back, we're gonna let Bruce talk. He gets his own segment, and he can talk as much as he wants. So, Jesse, go ahead and take us to break.
00:14:35.480 --> 00:14:45.439 Bruce Cramer: Welcome back! We are now on Segment 3. This segment's gonna talk a little bit about the mindset, skills, and tools, so it's…
00:14:45.440 --> 00:14:55.729 Bruce Cramer: pretty rich, but before I do that, I have a quick story, that was prompted by Natej. He had mentioned that AI will actually kind of call you out.
00:14:55.770 --> 00:15:02.319 Bruce Cramer: I just did this a few weeks ago. In fact, we talked a little bit about it last week.
00:15:02.370 --> 00:15:18.679 Bruce Cramer: But as I was preparing to talk about, you know, how to stand out in the crowd, how to create your brand, one of my colleagues had said, you know how you want to know that? Just have AI write your obituary.
00:15:19.440 --> 00:15:24.069 Bruce Cramer: Well, what I did is I had a client
00:15:24.190 --> 00:15:28.360 Bruce Cramer: That, you know, we're working on branding.
00:15:28.460 --> 00:15:35.040 Bruce Cramer: And so, I wanted to run an obituary on my client, and I came back
00:15:36.190 --> 00:15:40.590 Bruce Cramer: Is this person still alive? Why would you do this?
00:15:40.720 --> 00:15:49.829 Bruce Cramer: Creepy. And it used the word, you're a creeper. Basically, AI was called me a creeper. So I had to give an explanation.
00:15:49.830 --> 00:15:54.109 nawtej dosanjh: You're officially a creeper in large language models everywhere.
00:15:54.110 --> 00:16:07.609 Bruce Cramer: Yes, yes, it actually said it's creepy. And so I had to give the context. I was doing it from a branding. If you want to know what your brand is, if you were to die tomorrow, how would you be remembered?
00:16:07.890 --> 00:16:16.030 Bruce Cramer: And once I did that, then it went through. But it actually stopped me. Alright, enough on that. But it was… it was hilarious, because I kind of.
00:16:16.030 --> 00:16:27.680 nawtej dosanjh: I'm glad you… that's a great story, it's hilarious, it's scary, but also, AI's go… AI hallucinates and lies, of course, but AI is not going to be as polite as humans.
00:16:27.680 --> 00:16:28.450 Bruce Cramer: Yeah.
00:16:28.450 --> 00:16:29.370 nawtej dosanjh: Yeah, you did it.
00:16:29.370 --> 00:16:29.690 Angie Snowball: That's.
00:16:29.690 --> 00:16:35.760 nawtej dosanjh: Yeah, you did an okay job. Yeah, you did a good job there. No, you did a… that was a 3 out of 10 job, is what I…
00:16:36.760 --> 00:16:52.189 Angie Snowball: I asked mine if I was boring, because I wrote… I'm writing for a difficult company. Oh my god, you two are so creepy! I was like, I asked it, because I wrote it, and I'm like, ew, I don't know, I feel like it's boring, but it was just so factual, you know, it was hard to be creative.
00:16:52.200 --> 00:17:00.919 Angie Snowball: So I asked it, I'm like, is this too boring? And it came back, it says, yes, please try again. Okay, you try again, bitch.
00:17:02.140 --> 00:17:03.560 Angie Snowball: none of it.
00:17:03.560 --> 00:17:15.259 Bruce Cramer: As it relates to the mind shift changes, there's no near… there is no need to fear AI. I think we may have created a little fear in one of our episodes.
00:17:15.339 --> 00:17:31.850 Bruce Cramer: Just be curious. We've also talked about that in prior episodes, because you know what? The only thing AI is going to do for you is improve your capabilities. If you learn AI, play with it.
00:17:32.200 --> 00:17:46.979 Bruce Cramer: It can only help you. So stop fearing it. Second thing, like we talked about, a fix to a growth mindset, you have to remain adaptable in learning mode. AI can actually help you with that.
00:17:47.170 --> 00:18:01.020 Bruce Cramer: The other thing is, it's not about perfection. At all. You know, I was telling somebody the other day, for the first time in, like, almost going on 50 years, I feel like a kid.
00:18:01.300 --> 00:18:17.819 Bruce Cramer: I feel like a kid with the advent of AI, because I get to play. And when I screw up, it tells me I screw up. But guess what? It's in the privacy of my home, with a cocktail, and I'll take the beating.
00:18:17.820 --> 00:18:24.729 nawtej dosanjh: There's a large language model everywhere, Bruce. Everybody knows. You put it out into the ether. Everybody knows.
00:18:24.730 --> 00:18:28.970 Bruce Cramer: But you can experiment very comfortably.
00:18:29.270 --> 00:18:41.820 Bruce Cramer: The other thing is, treat it as your partner, and I think we gave a bunch of examples of that. You know, Angie, I can tell you, is not boring. But as Dr. Nitesh said, too, it's a partner.
00:18:41.820 --> 00:18:45.300 nawtej dosanjh: Let it take over all of those tedious tasks.
00:18:45.300 --> 00:18:58.390 Bruce Cramer: you don't like, and focus on the more fun stuff, the strategy, the things it can't do. I… that was the best I've ever heard, Dr. Natej. Don't do what AI is really good at. Just move away from it.
00:18:58.520 --> 00:19:03.309 Bruce Cramer: The other thing is, when we get into the specific skills.
00:19:03.330 --> 00:19:07.050 Bruce Cramer: And I want to go to this right away.
00:19:07.050 --> 00:19:24.420 Bruce Cramer: The first thing is just start playing with AI, the simple things like ChatGPT, you know, Angie rattled off. Just start playing. You will… it will help you build your skills in AI, because it'll give you immediate feedback.
00:19:24.440 --> 00:19:34.580 Bruce Cramer: The other thing was this prompt engineering, and again, I'm gonna give credit for Angie knowing the right questions to ask.
00:19:34.580 --> 00:19:53.089 Bruce Cramer: Well, if you're not playing with it, you're not gonna learn that. But it's called prompt engineering as one of the key technical skills you need. AI literacy, which I just covered. The other thing is data analysis interpretation. You now have a friend you can enlist.
00:19:53.460 --> 00:20:10.779 Bruce Cramer: There is caution, because it isn't always 100% accurate, but it's getting pretty damn good. So those would be specific technical skills, and I'm going to turn it over to Natej and Angie to add to this list. The non-technical things, it can't replace empathy, trust.
00:20:10.780 --> 00:20:24.890 Bruce Cramer: and leadership. It can't. And I gotta tell you, in all business, it all comes down to relationships. I don't care what business you're in, how you interact with others.
00:20:24.890 --> 00:20:35.070 Bruce Cramer: you know, are you a good team member? Do you enhance the contributions of the team? That stuff, AI is gonna need that. It's gonna need that. Critical thinking.
00:20:35.130 --> 00:20:38.769 Bruce Cramer: the ability to know when AI is bullshitting you.
00:20:38.930 --> 00:20:53.540 Bruce Cramer: Creativity. You can now spa with it. And back to your thing about the marketing, it is great to say, I'm trying to think of a clever quip to use.
00:20:53.540 --> 00:20:55.419 Angie Snowball: You know, in this spot.
00:20:55.420 --> 00:20:58.200 Bruce Cramer: Oh my god, it'll rattle off 100!
00:20:58.280 --> 00:21:16.500 Bruce Cramer: And then it'll say to you, do you want me to put it in a marketing slick? I mean, play with it! Play with it. And so those are some of the big highlights in terms of specific tools. Now, how do you start? And then we're gonna come back through this.
00:21:16.500 --> 00:21:36.469 Bruce Cramer: How you start is, they're recommending you start with things like ChatGPT, Notion, AI, Jasper, etc, etc. You know, it also says, just try one thing you do every week that's repetitive, whether it be, you know, crafting an email, or whatever you do.
00:21:36.470 --> 00:21:40.880 Bruce Cramer: Start small with AI. Learn one tool
00:21:40.890 --> 00:21:45.529 Bruce Cramer: Real well. And I'm gonna say I'm probably the least…
00:21:45.830 --> 00:22:00.270 Bruce Cramer: in terms of expertise of this group we've got on… that's hosting, but I highly recommend, like a ChatGPT tool, because it actually guides you as to where you would go next in your learning.
00:22:00.680 --> 00:22:10.029 Bruce Cramer: But really learn how to use something that can instantaneously give you feedback, give you research, give you data.
00:22:10.390 --> 00:22:22.420 nawtej dosanjh: start and really learn that well. So, Bruce, Bruce, just to cut in, how did you start? Absolutely. How did you start, is that how you started learning about.
00:22:22.420 --> 00:22:39.479 Bruce Cramer: Well, how I started learning about it is when, you know, I got into coaching, and I'm like, God, I hate taking notes. And there were, like, 101 tools, like Phantom, Read AI, that during my conversations that I do via Zoom.
00:22:39.600 --> 00:22:45.940 Bruce Cramer: It not only records the meeting in terms of video, but it gives me all of the highlights.
00:22:46.070 --> 00:22:50.910 Bruce Cramer: And the action items, who's been assigned, and when is it due.
00:22:51.440 --> 00:22:52.120 nawtej dosanjh: Yeah.
00:22:52.620 --> 00:22:53.609 Bruce Cramer: And so…
00:22:53.800 --> 00:23:09.660 Bruce Cramer: I started using those simple tools that were just out there saying, you know, being pushed at me to make me more productive. Well, it wasn't until I really got into ChatGPT that I realized I had a partner.
00:23:10.080 --> 00:23:29.940 Bruce Cramer: that AI goes well beyond some of these very simplistic tools. As Angie pointed out, it'll give you opinions on things. May or may not be accurate, but that's… so let me say, I kind of… I talked about the, you know, the mindset shift.
00:23:29.940 --> 00:23:44.350 Bruce Cramer: I talked about the technical skills, the non-technical, and how do you start? And there's also a colleague of mine that wrote an article on AI that said, in the first time in a long time.
00:23:44.400 --> 00:23:49.760 Bruce Cramer: You get to play again, and this time it's in real time.
00:23:49.850 --> 00:23:55.640 Bruce Cramer: You get to learn. Don't just leverage AI for the things you know.
00:23:55.780 --> 00:24:00.259 Bruce Cramer: That thing that you don't do very well at, in fact, you kind of suck at it.
00:24:01.330 --> 00:24:14.369 Bruce Cramer: Work with AI, and see if, you know, you might not ever become an expert, but it's gonna, you know… So work with AI on stuff that you don't know. And it's just fun to get the gears in your mind. It teaches you to learn.
00:24:14.630 --> 00:24:20.119 Angie Snowball: Or, like you said, the things that we do know, but we know we don't like it.
00:24:20.120 --> 00:24:33.789 Angie Snowball: So, like, for example, it takes me a long time to do something I don't like, whereas I know there are people out there that are good at it, and they can do it in 15 minutes. Same with me, other way around. I have a lot of clients that are great writers.
00:24:33.790 --> 00:24:43.240 Angie Snowball: But they just don't like it, so it will take them 3 hours to schedule posts for the month, and it takes me half hour, you know? So, if you're gonna jump into it.
00:24:43.240 --> 00:24:57.739 Angie Snowball: Jump into something you don't like, jump into something that takes you an hour or two hours a week to do, and ask chat, or Gemini, pick whatever one's on your phone, right? Doesn't have to be specific, and ask it. Just say, hey, I hate doing this, it takes me 2 hours.
00:24:57.740 --> 00:25:07.079 Angie Snowball: what can you do to make this easier on me? And it will guide you through, like, the questions to ask and what to do, and then you immediately get that feeling of, like, huh.
00:25:07.080 --> 00:25:19.629 Angie Snowball: I just got an hour back. This isn't so bad. Huh, let's just got two hours back. And I feel like that's very motivating to, like, make you want to get into it, is… because it's always… everything we do in life is about rate of return, right? Like.
00:25:19.630 --> 00:25:42.899 Angie Snowball: what am I getting back out of, or ROI? What am I getting back out of what I'm investing? So, I think if you choose something that's taking you a long time, that you don't care for, and try to get AI to do that, you'll immediately get this kind of surge of, like, okay, that's cool, what can I do next, you know? And another one I think is a good challenge for people that want to get started with this is when you get stuck.
00:25:42.900 --> 00:25:53.020 Angie Snowball: And Bruce and I talked about this a little bit in one of the other ones, but, like, there's… it's a great thing for when you get stuck. The greatest writers in the world have had writer's block.
00:25:53.020 --> 00:26:07.739 Angie Snowball: And now we have this automatic tool to get over it. I mean, I just sat there, and I'm like, chat, I do not feel like writing today, and I have something due tomorrow. And it's like, okay, what do you gotta write about? And I was telling it, and it goes, well, how about this? I'm like, I don't know, give me 10 wild ideas of how I could do this.
00:26:07.740 --> 00:26:26.999 Angie Snowball: And then it gave me, you know, these 10 wild points, all of which were crazy as hell and I didn't use, but they got me out of my stuck zone. So I think that's another good way to use it. Things you don't like, that are going to save you time, so you feel like, okay, that was a good rate of return, I'm going to go in on it. And also, places you get stuck, because that's another one that says, oh.
00:26:27.000 --> 00:26:31.549 Angie Snowball: Alright, cool, I'm not stuck anymore. I think those are good, motivating ways to get into it.
00:26:32.980 --> 00:26:34.020 Bruce Cramer: Nitesh.
00:26:34.240 --> 00:26:34.810 Angie Snowball: Yep.
00:26:35.000 --> 00:26:35.800 Bruce Cramer: We got, like.
00:26:35.800 --> 00:26:36.910 nawtej dosanjh: Yeah, Bruce.
00:26:37.230 --> 00:26:39.070 Angie Snowball: Yeah, he's got 15 minutes after that.
00:26:39.690 --> 00:26:52.060 nawtej dosanjh: Yeah, no, no, we, we got, we got time, we got time. I think these, I think these are all, all perfect and, and great examples. I'm not sure that I can, you know, add, add anything, anything,
00:26:52.110 --> 00:27:00.179 nawtej dosanjh: More to that. What I will say is just the one thing to add is that,
00:27:00.340 --> 00:27:09.130 nawtej dosanjh: the best use of any form of ChatGBT, any AI, ChatGBT, Claude, any of them, is
00:27:09.550 --> 00:27:28.879 nawtej dosanjh: whether you like… you know, I take Angie's point about not doing it if you don't… getting AI to do the things you like, don't like, but B, have some knowledge in the area. Have some expertise in the area. If you are, a realtor.
00:27:29.290 --> 00:27:33.770 nawtej dosanjh: Don't get AI to do stuff, legal stuff.
00:27:34.040 --> 00:27:45.329 nawtej dosanjh: Because you don't really… Angie's a marketeer, she's… she's getting AI to do stuff which she doesn't like, but it's in the marketing realm.
00:27:45.530 --> 00:27:52.830 nawtej dosanjh: Yeah? So, I mean, I don't know, don't… don't… don't do, don't try to be a water pollution engineer.
00:27:52.830 --> 00:27:55.500 Angie Snowball: Yeah. No, that's right, because you can…
00:27:55.500 --> 00:27:57.840 nawtej dosanjh: If you're a mountaineer.
00:27:57.840 --> 00:28:02.130 Angie Snowball: still just judge whether it was really right or not, you know what I mean?
00:28:02.130 --> 00:28:16.469 nawtej dosanjh: If you want to see… if you want to see it as an augmenter rather than a replacer, as a partner rather than a replacer, then it's got to be… you've got to use it with something you have expertise in.
00:28:16.770 --> 00:28:22.150 nawtej dosanjh: So you can augment your own expertise. That's… that's the one thing I'd add to what you guys have said.
00:28:22.320 --> 00:28:23.339 Angie Snowball: Yeah, that's good.
00:28:23.650 --> 00:28:33.319 Bruce Cramer: The only other thing I'd add to… unless you're just playing, like, you don't, like… I've always been intrigued by poetry. Oh, you should see some of my poems now.
00:28:33.770 --> 00:28:34.230 nawtej dosanjh: No.
00:28:34.230 --> 00:28:41.870 Bruce Cramer: But trust me, I'm not gonna win any of your… and I agree 100% with Dr. Natej. I am not…
00:28:42.590 --> 00:28:47.030 Bruce Cramer: playing with it from an expertise, I'm just playing with it for lack of.
00:28:47.030 --> 00:28:48.210 nawtej dosanjh: of a better term.
00:28:48.210 --> 00:28:50.020 Bruce Cramer: giggled.
00:28:50.020 --> 00:28:53.050 nawtej dosanjh: Yeah, some creativity, yeah, she's great.
00:28:53.050 --> 00:29:12.120 Angie Snowball: I think that's good, as long as you know that that's why you're doing it, right? You know you're not, like, Natasha had a great example. If you're a realtor, let me not go into legal stuff, but you could go in as a realtor and be like, hey, tell me about what's the greatest neighborhood in this area, and why would it be fun to live there and play with it a little bit more, you know, like…
00:29:12.220 --> 00:29:21.380 Angie Snowball: stuff like that. You just don't want to be in a spot where you're using real expertise that even comes down to compliance, and you don't know if it's right or wrong.
00:29:21.380 --> 00:29:24.150 nawtej dosanjh: Guys, by the way, do we have to go to break?
00:29:24.150 --> 00:29:24.530 Bruce Cramer: We do.
00:29:24.530 --> 00:29:25.740 Angie Snowball: But I think.
00:29:25.740 --> 00:29:32.159 Bruce Cramer: I think the bottom line we took from this segment, AI is a lot of fun. Alright, take us to break.
00:31:22.080 --> 00:31:29.830 nawtej dosanjh: I just can't get over the… I've never noticed you guys dancing before, and tonight I've noticed you guys dancing. It's… it's…
00:31:29.830 --> 00:31:33.139 Bruce Cramer: Well, I was trying to do the Dr. D.
00:31:33.140 --> 00:31:53.070 nawtej dosanjh: How is that what you're doing? Okay. I'm gonna… I'm gonna do different… okay, I'm gonna do different dances from now on, gonna just shake it up a little bit. So, our final segment, so we're gonna talk about ethics, we're gonna talk about personal stuff, and we're gonna talk about future perspectives. I'm gonna begin…
00:31:53.080 --> 00:32:00.419 nawtej dosanjh: with, future perspectives. I want to… get ready, guys, I'm going to fire some questions at you.
00:32:00.490 --> 00:32:07.170 nawtej dosanjh: Future scenarios, Angie, future scenarios.
00:32:09.050 --> 00:32:17.349 nawtej dosanjh: Let me give you… let me give you the introduction. I think we need to approach AI with a balance of optimism, which we have done.
00:32:17.490 --> 00:32:18.700 Angie Snowball: Yeah. This evening.
00:32:19.270 --> 00:32:21.200 nawtej dosanjh: And… caution.
00:32:21.400 --> 00:32:35.340 nawtej dosanjh: which we did on a previous show. There was a lot of caution on a previous show, and tonight we've balanced it out with a lot of optimism, but there needs to be… there needs to be a balance. So, give us your personal
00:32:35.500 --> 00:32:37.300 nawtej dosanjh: stance on…
00:32:37.560 --> 00:32:52.609 nawtej dosanjh: realistic future scenarios. You know, where is there possibility for opportunity? Where is there possibility for disruption? Yeah, where do you think… where do you think that…
00:32:52.610 --> 00:33:04.309 Angie Snowball: You guys have full, full permission to make fun of me on this one, because this is something that I think is kind of crazy. In fact, it was going to be one of my questions to you guys, is like, in 10 years, what do you think we'll laugh about?
00:33:04.360 --> 00:33:25.830 Angie Snowball: Because, like, I see it as a kid, I don't know… I guess I'm dating myself, I don't know if you guys watched, but, like, the Jetsons, right? It was this cartoon show, and they lived in space, and they had, you know, flying cars and stuff, but they also had Teladoc, they had moving sidewalks, they had things that are real now, right? When I was a kid, they were so futuristic, and I was like, oh my god, they'll never be real.
00:33:25.830 --> 00:33:50.199 Angie Snowball: So sometimes I think about these movies where, like, AI takes over, and, like, they don't let you out of your spaceship, or out, you know, they'll let you out of your house, or it takes over things, it becomes intelligent, and what happens? I kind of wonder, like, how will we… what if that happens, right? I mean, 30 years ago, I never thought the Jetsons would be real. What if 30 years from now, these robots are taking over the world, right? And I… how do…
00:33:50.290 --> 00:34:08.510 Angie Snowball: But it's weird to, like, embarrass it and not be afraid of it, but realistically, I just don't see, as my daughter would say, no cap on this stuff, you know? Like, there's no way. It could go anywhere, you know, and it's all happening so fast. I think it's really unchartered territory that
00:34:08.530 --> 00:34:13.310 Angie Snowball: I'm not… I guess I'm not ruling anything out in the future. Yeah.
00:34:13.310 --> 00:34:13.709 nawtej dosanjh: 10 years ago.
00:34:13.710 --> 00:34:16.340 Angie Snowball: I would have. Ten years ago, I'd have been like, that's ridiculous.
00:34:16.520 --> 00:34:19.299 Angie Snowball: No, I don't think anything's ridiculous.
00:34:19.300 --> 00:34:26.709 nawtej dosanjh: I think the one… the words you use, I love those words, it could go anywhere, you know? It could go… remember we talked about the…
00:34:26.710 --> 00:34:45.779 nawtej dosanjh: the, the, the, you know, Star Trek versus the Terminator scenario. Yeah, exactly. So it could go anywhere. But specifically, Bruce, coming to you then, specifically, you know, what are the, what are the, opportunities for disruption? You know, the show is about preparing for AI,
00:34:45.889 --> 00:34:57.770 nawtej dosanjh: So, we've talked about how people can prepare as mindset. Talk about some of the actual opportunities in the future, the future opportunities that you could see.
00:34:58.370 --> 00:35:10.100 Bruce Cramer: Oh, man. Well, I first gotta get my disruption one out there. I think there's gonna be a great separation, unlike any time in the history
00:35:10.100 --> 00:35:19.479 Bruce Cramer: of the world between those that operate from a knowing position versus those that operate from a learning position.
00:35:20.480 --> 00:35:37.349 Bruce Cramer: that gap is going to grow exponentially. And as we pointed out in the last episode, what are we going to do with all these people? Because I worry that sometimes academics has been all about the testing. Can you memorize? Can you repeat?
00:35:37.810 --> 00:35:43.239 Bruce Cramer: It wasn't always so much can you learn? How quickly can you learn?
00:35:43.360 --> 00:35:58.380 Bruce Cramer: And that goes to having traits like being very curious, etc. That gap is gonna grow so quickly that we have to figure out how are we gonna handle that? So that… that's my… that's my doom and gloom. Opportunities…
00:35:58.710 --> 00:36:00.969 Bruce Cramer: Sky's the limit for those.
00:36:00.970 --> 00:36:01.340 Angie Snowball: Yeah.
00:36:01.340 --> 00:36:04.540 Bruce Cramer: that are curious, and so I see…
00:36:04.540 --> 00:36:07.239 nawtej dosanjh: But in what way? In precisely what.
00:36:07.240 --> 00:36:09.959 Bruce Cramer: Leadership, you know, for those.
00:36:09.960 --> 00:36:10.310 nawtej dosanjh: Okay.
00:36:10.310 --> 00:36:18.180 Bruce Cramer: you know, this change is gonna, like I said, it's gonna disrupt, and it's really gonna create a big gap, as I just pointed out.
00:36:18.580 --> 00:36:21.260 Bruce Cramer: Those that are able to communicate.
00:36:21.380 --> 00:36:30.869 Bruce Cramer: develop relationships and help people learn through this curve? I mean, we're talking real leadership. And leadership begins, do you care?
00:36:31.040 --> 00:36:32.640 Bruce Cramer: Do you care?
00:36:33.010 --> 00:36:44.599 Bruce Cramer: And for those leaders that never really gave a shit about people, they just, you know, wanted to climb the ladder, they are gonna crash and burn like never before.
00:36:44.760 --> 00:36:53.659 Bruce Cramer: But those leaders that care about bringing people along, oh, you are gonna be in such demand, you are gonna thrive. And it's not.
00:36:53.660 --> 00:37:12.619 Angie Snowball: Honestly, I think that's why you're in demand, we're in demand, is because we can teach people how to do that. That's exactly what the world starts to lose empathy and lose connection with authenticity and realness, and people lose their ability to connect and build real relationships, people in coaching positions like us.
00:37:12.620 --> 00:37:20.760 Angie Snowball: are going to be more in demand, because we're able, those leaders that you're talking about, Bruce, that are going to crash and burn, we're able to help them not. We're able to
00:37:20.760 --> 00:37:22.860 Angie Snowball: Yes. And help them build the skills that they want.
00:37:23.330 --> 00:37:36.930 Bruce Cramer: Yeah, we're all about bringing people along. Those people that can bring people along in whatever industry you're in, through this AI curve, which is only going to accelerate and pitch.
00:37:36.940 --> 00:37:54.259 Bruce Cramer: Those that can bring people along are gonna be in such demand. And the people that are willing to come along and learn? Oh, God, there's… I can't begin to fathom what some of the opportunities are gonna be. You know, you already talked about different levels of collaboration.
00:37:54.260 --> 00:38:00.080 Bruce Cramer: I mean, I… I… I'm at a loss for words, which I know you guys…
00:38:00.460 --> 00:38:01.119 nawtej dosanjh: I, I wanna…
00:38:01.120 --> 00:38:01.519 Bruce Cramer: I can't believe.
00:38:01.520 --> 00:38:13.559 nawtej dosanjh: Let me, let me, let me, let me, let me just, Attica, we're a couple of minutes, so I wanted to just add, add something, and then just one final question for, for, for you guys. So, the…
00:38:13.820 --> 00:38:23.959 nawtej dosanjh: I think the biggest, biggest, two biggest gains for me, opportunities, are that AI is going to enhance so much… is… has…
00:38:25.930 --> 00:38:29.680 nawtej dosanjh: Continuously. Enhances productivity.
00:38:30.520 --> 00:38:34.489 nawtej dosanjh: Literally, that overused word, exponentially.
00:38:35.460 --> 00:38:36.340 nawtej dosanjh: that…
00:38:39.570 --> 00:38:44.399 nawtej dosanjh: Embracing the time that it gives you to do other things.
00:38:45.790 --> 00:38:49.450 nawtej dosanjh: Is… is… is a… is a key to future success.
00:38:50.270 --> 00:39:08.559 nawtej dosanjh: So, preparing… preparing for those productivity gains, what are you going to do with those product… productivity gains? And the second one I want to talk about before I come to my final question, I know you've got your finger up, Bruce, but I'm just ignoring you for a minute, is… is, the more… the more you can…
00:39:08.630 --> 00:39:11.660 nawtej dosanjh: The more you can be creative.
00:39:12.060 --> 00:39:19.900 nawtej dosanjh: within the work you're doing. I do not mean in the creative arts. The more you can be innovative and creative.
00:39:21.000 --> 00:39:36.849 nawtej dosanjh: Because that time you save… the time saved on productivity can be spent on innovation and creativity in the job you're doing. Bruce, you had a quick something, and then… but I'm already going to ask you the final question. I'm already going to ask you the final question, which is…
00:39:36.850 --> 00:39:42.450 nawtej dosanjh: What's your key takeaway from… from tonight? But go ahead and say what you need to say.
00:39:42.450 --> 00:39:54.650 Bruce Cramer: Well, what I was gonna say is we're talking at a very micro level, too. We're talking about industries, individuals. Think of what this is gonna do globally. This is gonna separate countries like never before.
00:39:54.650 --> 00:39:59.200 Bruce Cramer: The impact on the financial worldwide economy
00:39:59.200 --> 00:40:21.910 Bruce Cramer: is going to be impacted like never before, because you're going to see the countries that are very flexible, adaptable, can learn, and want to learn and move forward, they are going to separate themselves like no tomorrow, and it's going to be a hell of a race. Alright, my key takeaway was your very simplistic response. If AI is good at it, stay away!
00:40:22.990 --> 00:40:34.959 Angie Snowball: I like that one, yes. And mine would be just to… in order to prepare for it, embrace it. Play with it, learn about it, and have fun with it. Don't be afraid.
00:40:36.360 --> 00:40:49.329 nawtej dosanjh: Yeah, and I think mine was exactly the same, actually. We… mine was… mine is the first, the way we started the show, Angie, when you started talking about, just…
00:40:50.550 --> 00:41:05.950 nawtej dosanjh: you didn't use those… these… these words, but it's, you know, it's here. We have to… you're gonna have to deal with it, and if you don't, there isn't somewhere to hide. But although you didn't use those words, that's what I took away from it, and I think… I think… I think that's… that's right.
00:41:05.950 --> 00:41:10.859 nawtej dosanjh: And optimism with caution. Balance, optimism and caution.
00:41:10.860 --> 00:41:12.720 nawtej dosanjh: That would be mine, so…
00:41:13.670 --> 00:41:15.760 nawtej dosanjh: Great, great show, guys, well done.
00:41:15.760 --> 00:41:16.220 Angie Snowball: Yeah.
00:41:16.220 --> 00:41:17.769 nawtej dosanjh: Love, love seeing you.
00:41:18.310 --> 00:41:21.470 Bruce Cramer: Good to have you back, Dr. D.
00:41:21.470 --> 00:41:23.610 Angie Snowball: I know. What are we doing next week, Bruce?
00:41:24.380 --> 00:41:25.580 Bruce Cramer: I don't know yet.
00:41:26.330 --> 00:41:27.900 Bruce Cramer: What was it that we discussed?
00:41:27.900 --> 00:41:32.339 Angie Snowball: Determined. Now I forget. We'll let you know, tomorrow.
00:41:32.340 --> 00:41:35.359 Bruce Cramer: Yes, yes. But stay tuned!
00:41:35.360 --> 00:41:37.850 Angie Snowball: Stay tuned. It's gonna be great.
00:41:38.390 --> 00:41:39.820 Angie Snowball: I don't know what it is, but it's gonna be
00:41:42.440 --> 00:41:47.260 Angie Snowball: Alright, until next week then, thank you for tuning in, and…
00:41:47.280 --> 00:41:48.239 nawtej dosanjh: Thank you, guys.
00:41:48.240 --> 00:41:49.640 Angie Snowball: See you next week! Cheers!
00:41:49.640 --> 00:41:50.430 Bruce Cramer: Cheers!
00:41:50.430 --> 00:41:51.880 nawtej dosanjh: Bye-bye.
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