Because until you get crystal clear, you’ll keep spinning your wheels. This episode will help you stop guessing, start acting, and toast to a more intentional, empowered life.
On this episode of Serving Up Success with a Splash, we’re pouring up the refreshing Crystal Collins and diving into why clarity is the catalyst to your next big breakthrough whether that’s in life, business, or just finally cleaning out your inbox.
Bruce (The Corporate Cockroach) kicks off with how clarity sets direction and drowns out the noise. Angie (The Renaissance Woman) jumps in with real-life stories of turning fuzzy goals into focused action. Then Nawtej (The Strategy Doctor) breaks down the neuroscience behind clarity and decision-making. We wrap up with a challenge from Bruce, that'll help you step out of the fog and into a focused flow.
The Crystal Collins Cocktail
Ingredients
• 1.5 oz Gin (e.g., Monkey 47)
• 1 oz Clarified Lemon Cordial
• 0.25 oz Dry Vermouth
• 2 drops 20% Saline Solution
• Sparkling Water to top
How to Make It
1. Build ingredients over clear ice in a chilled Collins glass
2. Top with sparkling water
3. Gently lift with bar spoon to mix
4. Garnish: Spruce tip or lemon peel
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The latest episode of Serving Up Success with a Splash dives into the critical business concept of clarity, highlighting how essential it is for leaders and organizations to be crystal clear about their goals and direction to avoid confusion and wasted effort. The hosts emphasize that clarity isn’t static; it must evolve continually, especially in a world increasingly shaped by artificial intelligence, where ambiguous inputs lead to poor outcomes. They also introduce the “7 C’s” framework—clear, concise, concrete, coherent, correct, complete, courteous—as a practical guide to achieving and maintaining clarity for better decision-making and focused execution.
The hosts explore practical ways to find clarity in business, emphasizing that it often requires asking the right questions and involving others to gain a clear understanding of your ideal customer, messaging, and goals. They stress that clarity is distinct from certainty—it's about defining the next actionable step even amid ambiguity, which then builds confidence over time. The discussion highlights the importance of active listening and thoughtful dialogue to help individuals and organizations refine their focus and make meaningful progress, especially when tough feedback or change is needed.
The hosts explain how clarity physically impacts the brain by reducing stress and activating the calm, decision-making centers, which leads to better focus and improved cognitive function. They emphasize daily practices like reflection and journaling as powerful tools to cultivate clarity, helping individuals prioritize tasks, say no to distractions, and gain confidence even amid uncertainty. Meditation and accountability—whether from coaches, friends, or even AI—are highlighted as effective supports for maintaining clarity and mental calm in fast-paced, complex business environments.
The hosts reinforce the transformative power of clarity by sharing that organizations with clear focus can boost performance by up to 30%, underscoring clarity as a tangible, neuroscience-backed tool for reducing stress and improving results. They challenge listeners to write down what they want more of, what they want less of, and one concrete step they will take next week to move closer to those goals—emphasizing consistent, incremental progress over time. The episode closes with a call to action for accountability and community engagement, inviting listeners to share their journey and prepare for the next episode focused on overcoming procrastination.
00:00:46.150 --> 00:01:01.249 Bruce Cramer: Hi! Welcome back to serving up success with a splash where brilliance meets barroom banter. Hi! I'm Bruce Kramer, the corporate cockroach, and I'm joined by.
00:01:01.470 --> 00:01:03.980 Angie Snowball: Angie Snowball, the Renaissance Woman.
00:01:04.920 --> 00:01:13.860 nawtej dosanjh: And I am Dr. Navtej. Asange and Angie and Bruce are kind enough to call me the strategy doctor, and I love that guys. Thank you for calling me that.
00:01:14.070 --> 00:01:17.790 nawtej dosanjh: Angie. How was your week off, have you? How have you been.
00:01:18.280 --> 00:01:37.709 Angie Snowball: Oh, it's good. I got a weekend away. Thank you guys for hanging on the show. I was as natash guest in a bar, having way too much fun to actually intelligently communicate. But we had a great 50th celebration, and I came back with power, force, and clarity. So I'm ready. How about you, Natash? Good week.
00:01:38.050 --> 00:01:59.850 nawtej dosanjh: I had a really good week, a brilliant week. Actually, all I'm doing is conveying the sense, the emotion of what I did. I can't remember what. Why, I think it's brilliant, but I'm just gonna conveying the sense that it's been a good week. And what about you, Bruce? How was? How was it? Just how do you think it was just me and you last week without Angie? We really missed it, didn't we?
00:02:00.414 --> 00:02:04.419 Bruce Cramer: We did. We always miss our Angie but.
00:02:04.420 --> 00:02:04.780 Angie Snowball: You can.
00:02:04.780 --> 00:02:13.049 Bruce Cramer: But we we still had some fun and drinks not at the pace I'm sure Angie was at, but but it was all good.
00:02:13.840 --> 00:02:33.599 nawtej dosanjh: Talking of drinks, talking of drinks. I am going to talk us through the cocktail this week, but I'm not going to make it, and I think we're gonna let's let's play with this where we we talk through the cocktail rather than rather than make it, because I just thought it might be an idea to stop being fiddly with stuff
00:02:33.720 --> 00:02:41.650 nawtej dosanjh: and just get on with our get on with our banter. This week's cocktail is a crystal, Collins.
00:02:42.540 --> 00:02:46.799 nawtej dosanjh: crystal. Collins. I have no idea why it's called a crystal. Collins.
00:02:46.940 --> 00:03:04.489 nawtej dosanjh: Maybe it's a twist on the Tom Collins, the classic Tom Collins. But here we go. Here are the ingredients. It's a bit of gin, 1.5 ounces of gin, maybe, or 2.5. If you're feeling that way or 3.5 if you're Angie, who knows an ounce of.
00:03:04.490 --> 00:03:05.799 Angie Snowball: Good idea that says I like it.
00:03:06.090 --> 00:03:19.739 nawtej dosanjh: An ounce of lemon, cordial, cordial, clarified, lemon cordial. I don't know what that is, guys. I do not know what clarified lemon cordial is. But just look at the label.
00:03:20.526 --> 00:03:30.340 nawtej dosanjh: A little bit of dry vermouth, a quarter of a ounce, 2 drops of saline solution.
00:03:31.370 --> 00:03:38.429 Angie Snowball: It is what we put in our eyes right? I mean, do you get this somewhere else? Needless to say, I didn't put it in my drink. I was like.
00:03:38.430 --> 00:03:45.399 nawtej dosanjh: I'm beginning to regret. I'm beginning to regret why I did just didn't go for another beer. Okay, but here we are.
00:03:45.470 --> 00:03:46.410 Bruce Cramer: Okay.
00:03:46.410 --> 00:03:59.679 nawtej dosanjh: It's and then sparkling water. And then what do you do? You shake it all up, you top it with a bit more sparkling water. You garnish it with a bit of lemon peel, and there we are. Bob. Bob's your uncle cheers, guys so good to be back with
00:03:59.680 --> 00:04:00.520 nawtej dosanjh: your uncle.
00:04:01.077 --> 00:04:02.180 Bruce Cramer: How's your uncle?
00:04:02.230 --> 00:04:02.960 nawtej dosanjh: Yeah.
00:04:02.960 --> 00:04:05.640 nawtej dosanjh: You not heard Bob's your uncle before you guys got to get out.
00:04:05.640 --> 00:04:15.589 Angie Snowball: No, I love it. I I've heard it. It just makes me laugh all the time, especially when British people say it's so much funnier like when we say Bob's your uncle. It's just not nearly as cool.
00:04:15.590 --> 00:04:26.870 nawtej dosanjh: Oh, actually, you're right when you just said Bob's your uncle. There was tumbleweed. There was quiet silence and tumbleweed just going across, and people whistling quietly, looking the other way. When you said it.
00:04:26.870 --> 00:04:30.620 Angie Snowball: Exactly. There's some things you need to be British, for that's 1 of them.
00:04:31.000 --> 00:04:32.890 nawtej dosanjh: So Jim's and Bob's your uncle.
00:04:33.060 --> 00:04:34.199 Bruce Cramer: Yeah, get? It started.
00:04:34.200 --> 00:04:38.379 Angie Snowball: It, Bruce, shut! Look at this! Bruce has to shut us up. Shut us up.
00:04:38.380 --> 00:04:38.740 Bruce Cramer: So.
00:04:39.034 --> 00:04:39.329 nawtej dosanjh: I.
00:04:39.330 --> 00:04:52.819 Bruce Cramer: I just wanted to say kind of the intent of the drinks we try to do this is that the crystal? As you said Nataj. It is a takeoff of the Tom Collins. But this tonight's whole episode is about being crystal clear.
00:04:52.920 --> 00:04:54.270 Bruce Cramer: and so.
00:04:54.270 --> 00:04:54.740 nawtej dosanjh: Oh!
00:04:54.740 --> 00:05:11.610 Bruce Cramer: The reason we selected this drink. Sometimes other than just the topic. All right. So as we do in every episode, we bring you one big idea to kind of level up your life.
00:05:11.730 --> 00:05:19.379 Bruce Cramer: your career or business, and we serve it up straight, but just with a little bite.
00:05:22.890 --> 00:05:23.776 Angie Snowball: A bite.
00:05:24.980 --> 00:05:31.570 Bruce Cramer: So so, you know. Grab your glass, get ready to sip
00:05:31.680 --> 00:05:39.180 Bruce Cramer: and learn, and kind of laugh. You can laugh at us after a few drinks we'll we'll make a little more sense, but you can laugh at us in the.
00:05:39.180 --> 00:05:43.930 Angie Snowball: You laugh at us from the beginning, so I think it's perfectly acceptable for you to laugh as well.
00:05:44.492 --> 00:05:49.500 Bruce Cramer: So so, Angie, did you have a question? I know you had a question for Natash.
00:05:49.810 --> 00:05:51.879 Angie Snowball: Yeah. So anyway, I think
00:05:51.930 --> 00:06:17.849 Angie Snowball: so. 1st of all, one thing I noticed was, when we start our shows like we're so used to what we're talking about. Sometimes we don't really define it. I've had some people come back and say, man, that diamond mapping was amazing. I wish I'd have known what the hell it was before you started talking. So I think clarity is clear. But what we're talking about it goes hand in hand with focus, right? We have to be very clear
00:06:17.850 --> 00:06:31.700 Angie Snowball: on what we're looking for and what we want to do. And that's in life and business and our career and everything. So part of the goal of our show is to take these concepts that help you succeed in all of those.
00:06:31.700 --> 00:06:55.559 Angie Snowball: So if you're somebody that says, I don't own a business. I don't care. We got something for you. If you're saying I do own a business, we got something. If you're saying, look, I'm at home with 7 kids. We probably got something for you, too, especially clarity. So that's what we're doing today is we're going to start asking ourselves like, how do we find clarity? How do we get there? And now, Tish had said, when we were talking about what we wanted to do? He's like, you know, we started talking about
00:06:55.570 --> 00:07:07.420 Angie Snowball: whether or not it's evolving and changing. So I'm going to throw that to Natej. I mean, we kind of all have an idea of what clarity is, but it's our idea right? And has that idea been evolving? Has it been changing.
00:07:09.745 --> 00:07:15.869 nawtej dosanjh: Angie, I did not know you were gonna throw this question at me just because we were talking about it a couple of days ago. So.
00:07:15.870 --> 00:07:16.740 Angie Snowball: You're welcome.
00:07:16.740 --> 00:07:17.770 nawtej dosanjh: So
00:07:17.890 --> 00:07:30.680 nawtej dosanjh: in some ways right? Of course. Why would clarity change? It's a word, it has a definition. Why would it change? And we're going to. We're going to hit the high notes about what clarity means and what it doesn't mean. Over the next 50 min.
00:07:31.170 --> 00:07:32.070 nawtej dosanjh: But
00:07:32.350 --> 00:07:39.120 nawtej dosanjh: yeah, I have the I have the view. And I want to check this out with you guys, I have the view that it is changing.
00:07:39.610 --> 00:07:44.349 nawtej dosanjh: No, I'm going to rephrase that I have the view that it has to change.
00:07:44.520 --> 00:07:49.849 nawtej dosanjh: And here's why 2 words, artificial intelligence.
00:07:50.370 --> 00:07:50.910 Angie Snowball: And
00:07:50.910 --> 00:07:59.820 Angie Snowball: okay, if you think about artificial intelligence, we've had one show on it, we'll have more. It relies on something called prompts.
00:08:00.660 --> 00:08:07.060 nawtej dosanjh: You know. Explain this. Tell me more about this, and
00:08:07.270 --> 00:08:11.530 nawtej dosanjh: if you're asking ambiguous or unclear prompts
00:08:11.750 --> 00:08:21.540 nawtej dosanjh: you're going to get, it's going to lead to ambiguous and generic answers which don't lead to anything so.
00:08:22.490 --> 00:08:37.949 Angie Snowball: Kind of like life. Right? Ask yourself a dumb question. You're gonna get a dumb answer like, look at it like, what do you really, are you asking the right questions to yourself? It's very similar to asking AI a bad prompt. They're not gonna do what you're looking for.
00:08:37.950 --> 00:08:48.120 nawtej dosanjh: Like absolutely absolutely, Andy. But here's the here's the difference. Here's the difference in the in this. In the same way that AI done properly can rapidly
00:08:48.770 --> 00:08:54.390 nawtej dosanjh: in augment us. Remember, we use that word, augment us, doesn't replace us, augment us.
00:08:54.390 --> 00:08:54.990 Angie Snowball: Yes.
00:08:55.410 --> 00:09:02.590 nawtej dosanjh: If you ask it, bad prompts, it can rapidly, rapidly lead to a lack of clarity.
00:09:03.000 --> 00:09:16.150 nawtej dosanjh: So I say, in my view, it is changing, not because the word, the definition is changing, just because artificial intelligence is playing so big a part in business and personal and
00:09:16.530 --> 00:09:19.019 nawtej dosanjh: professional life. All aspects of our lives.
00:09:19.260 --> 00:09:27.759 nawtej dosanjh: Of course it's got to change, of course. Clarity the whole notion of clarity. It's making it even more important than it was.
00:09:28.540 --> 00:09:29.520 nawtej dosanjh: Yeah.
00:09:29.520 --> 00:09:42.260 Angie Snowball: Well, the more noise there is, the easier it is to get lost and clarity like anything else we talk about. Focus. You know your goal setting. These things are not ever something you do once.
00:09:42.260 --> 00:10:04.990 Angie Snowball: I mean, who's the same as they were a year ago. I'm not the same person I was a week ago. I mean, everything's changing. Situations are changing what we want changes right? I mean, if you'd ask me what I wanted when I was 50 when I was 20, I can tell you it, sure as hell was not this, but in a lot of ways it's a lot better, right. So things change all the time. And it's important for us to focus
00:10:04.990 --> 00:10:13.240 Angie Snowball: on that. And I just think it's such a great point with AI just drives home that that's what it's doing. It is making us stay on our toes. It is making us.
00:10:13.240 --> 00:10:13.560 nawtej dosanjh: Wouldn't.
00:10:14.360 --> 00:10:31.430 nawtej dosanjh: You're getting it wrong, right, Angie, or you're getting it wrong. It's making it's taking you into a different direction in a different way. I mean, I'd love to bring Bruce in here because you and I were talking about this. You know how it's changing. Bruce Bruce. What do you think we didn't have the chance to talk about this.
00:10:32.120 --> 00:10:43.100 Bruce Cramer: Well, I you know I the simple truth is, clarity is an absolute catapult in one's life, career
00:10:43.620 --> 00:10:59.290 Bruce Cramer: or business, as I pointed out earlier. And so to me, you know, AI, is that additional layer of potential noise which can be very misleading if you're not real clear as to what you're asking of it.
00:10:59.691 --> 00:11:10.240 Bruce Cramer: But you know we all know a bunch of people, you know. They're they're running around like a chicken with their heads cut off, you know, kind of spinning their wheels. And you know, I
00:11:10.430 --> 00:11:14.060 Bruce Cramer: you know, as I sat through thinking about the topic.
00:11:14.568 --> 00:11:19.050 Bruce Cramer: You know, it's like kind of running in a dense fog
00:11:19.420 --> 00:11:40.520 Bruce Cramer: when it's or running when it's snowing, which I've done. You're a little bit more hesitant, and you're also kind of reacting to stuff that all of a sudden is in your view. That wasn't there a second ago, where, with clarity, it allows you to hard charge. I mean you, you will literally become unstoppable. But back
00:11:40.640 --> 00:11:46.189 Bruce Cramer: to what you just said you ought to make goddamn sure you're going in the right direction.
00:11:46.190 --> 00:11:46.750 Angie Snowball: Yeah.
00:11:47.051 --> 00:11:48.559 Bruce Cramer: Right. I mean, that's like.
00:11:48.560 --> 00:12:04.620 Angie Snowball: There it is. Everybody talks about focus, focus, focus, focus. Well, that doesn't help. If I don't know what I'm focusing on the 1st step. What what am I focusing on? Where do I want to go? Then you can focus. But Bruce says, where you're running in the snow. Hell! You'll be out there and freeze to death.
00:12:05.180 --> 00:12:31.410 nawtej dosanjh: You know, you know, at this point I'd love to. I'd love to just put some go back a step and then come back to AI in the later segments. Just want to add a couple of definitions of definitions of of clarity, so that we're all on the same page, and and listeners are on the same page as us, or they can quit, they can send in a note and say, Hey, I don't think that was right. So 2 ways to think about this. What is.
00:12:31.410 --> 00:12:40.780 nawtej dosanjh: you know? A lot of a lot of books have been written about clarity and a lot of business books have been written about clarity. And one way of summarizing is this is the 7 C's
00:12:40.910 --> 00:12:49.510 nawtej dosanjh: clear, concise, concrete, coherent, correct, complete, courteous.
00:12:50.340 --> 00:13:04.976 nawtej dosanjh: just really to me, that always just simply defines what clarity is. But there's a there's a a second definition or second way of looking at it. And it's this, it's all about
00:13:06.260 --> 00:13:13.530 nawtej dosanjh: brain overload or cognitive overload, you know, if you have a lot of if there's a lot of lack of clarity
00:13:15.500 --> 00:13:17.069 nawtej dosanjh: there's more confusion.
00:13:17.200 --> 00:13:30.240 nawtej dosanjh: There's cognitive overload. There's brain overload. We're holding too much extraneous or stupid information in our heads because we didn't observe the 7 C's. We didn't get clarity.
00:13:30.605 --> 00:13:40.670 nawtej dosanjh: I don't. I don't know what you guys think, but I just think, you know, that's sort of when we talk about clarity. Good to good to have some sort of definition that we can. All we can all agree on.
00:13:41.710 --> 00:13:42.130 Bruce Cramer: But.
00:13:42.130 --> 00:13:43.480 Angie Snowball: Definitely, yours.
00:13:43.480 --> 00:13:49.350 Bruce Cramer: Yeah, well, and that's such a key point. That's a bit of an epiphany for me, is that?
00:13:49.550 --> 00:13:59.279 Bruce Cramer: And I know you know, I think as you said. Natesh, we're probably going to talk more about this, but I know we got to go to break. So I'm being cued.
00:13:59.290 --> 00:14:22.539 Bruce Cramer: But that was an interesting thought. Because I can think of situations where, when you're on brain overload, you can't think clearly. So having that clarity allows your brain to be optimized. And and how can I say it just be far more effective? So great point. I think we got to go to break so.
00:14:22.540 --> 00:14:24.419 nawtej dosanjh: We were ready. Oh, okay.
00:14:24.940 --> 00:14:27.259 Bruce Cramer: With that, take us away.
00:16:41.670 --> 00:16:42.420 Angie Snowball: Okay.
00:16:42.530 --> 00:16:48.020 nawtej dosanjh: We're back. Our music's a little funky today. Sorry about that, are we back? I think we're back. Okay, we're back.
00:16:48.020 --> 00:16:51.489 nawtej dosanjh: I like the music. I like the music. Can we go back to having great music.
00:16:51.490 --> 00:16:54.769 Angie Snowball: I know not touching his moves. Let's not take his moves away.
00:16:54.770 --> 00:16:59.520 Bruce Cramer: So real quick, Angie on Spotify. You need to watch it. Cause not.
00:17:00.340 --> 00:17:05.760 Bruce Cramer: Angie. I'm glad you brought it up. I thought it was just on my end that the music was coming in and out, so.
00:17:05.760 --> 00:17:10.139 Angie Snowball: And then I was like, it's time. No, and then I heard it again. Oh, shoot! Did I jump the gun? That sounds like.
00:17:10.710 --> 00:17:26.641 Angie Snowball: anyway. Welcome back from the break. Thank you again. Everyone who listens to us all the time. And I just give a quick shout out because I don't want to forget him. There's a show after us today. Art from he is doing the where is it? The
00:17:26.960 --> 00:17:29.389 Bruce Cramer: Making seamless sales.
00:17:29.650 --> 00:17:48.680 Angie Snowball: Thank you. So he's not drinking with us. He's drinking after. So stay on today. Hang out here from Art. He's going to be great. But as for us going back to clarity, so we talked about why, it's important you got to have it now. Now, how the hell do you find it right like, where? How do you start this process? Because I know for me. 1st of all.
00:17:48.680 --> 00:18:09.069 Angie Snowball: I I started backwards right. I didn't realize that clarity is where I needed to start. But still, now that I even know what I'm looking for and what to do, I mean, it's still like a snipe hunt some days like, is it really out there, or somebody lying to me especially? You see, these people like everything's so clear. I'm like, really, are you serious because I feel like you're lying. I feel like I'm chatting and chasing everything
00:18:09.450 --> 00:18:20.730 Angie Snowball: for the kids at the fair. I'm from the country right? They used to chase these greased pigs and like try and get their tails, and it took forever. I feel like that. I feel like I'm chasing this greased pig again back at the fairground, so.
00:18:20.730 --> 00:18:25.009 nawtej dosanjh: I gotta go to that fairground I've got. I've never been to a fairground like that.
00:18:25.290 --> 00:18:37.260 Angie Snowball: Oh, yeah, it's hillbilly central. We have demolition derbies where people get in cars and just drive around RAM each other. Yeah, you you would, if you like, truck drivers, not as you would love the Alexandria County fair. Let me tell you.
00:18:37.260 --> 00:18:39.819 nawtej dosanjh: I have no idea what you're talking about, but I think I'm missing out.
00:18:40.350 --> 00:18:41.269 Angie Snowball: Dollar one cent.
00:18:41.270 --> 00:18:42.320 Angie Snowball: But what? I'm good.
00:18:42.340 --> 00:18:52.967 Angie Snowball: Yeah, it's an elusive thing, right? But amazing when you find it. So I'm gonna tell one quick story, because I want the guys to know what I'm asking of them.
00:18:53.300 --> 00:19:16.589 Angie Snowball: but telling some ways, helping people find clarity. And I know there was one woman. She came to me for marketing this incredible woman. She had 3 businesses, and one of them was a dental firm. So she's a dentist that reached out and found 2 other firms. It's just a crazy lady. But she came to me and said, I just don't have time for marketing. I'm doing this and that, and this and this and that
00:19:16.877 --> 00:19:29.999 Angie Snowball: and I looked at her, and she came to me for Linkedin. Now the number one thing she was coming for was a dentist office, and I said, Well, let's let's think about this. Where's your target market? What do you want them to do? What are you trying to sell?
00:19:30.000 --> 00:19:59.689 Angie Snowball: And then we talked about it. And I said, Now, how often do you think people are on Linkedin looking for a job and think, Damn! I got to go to the dentist, or does it make them feel good? No, it adds one more thing to their list. Right? Go to Facebook, spend your time on Instagram and Facebook, making people feel comfortable about going to the dentist, not guilty about not being there, making it fun, making it comfortable. And don't worry about Linkedin. That's not your focus. Be clear about where you need to be and come back. And she looked at me and she goes. But you're the Linkedin lady.
00:19:59.690 --> 00:20:18.480 Angie Snowball: I said, Yeah, I'm not going to put you somewhere. You don't need to be. Let's think about what you're trying to do so. I mean, not only do we save her countless hours, but her sales went up 30% in the 1st month that we changed her marketing strategy, like her customer list, was full. She brought on 2 new assistants within 6 months.
00:20:18.480 --> 00:20:32.250 Angie Snowball: and she was not on Linkedin. We just got clear on her strategy and where she needed to be, and then she could focus. So I mean, I have a hundred stories like this. But for me it was sitting down with her and saying.
00:20:32.550 --> 00:20:58.439 Angie Snowball: Think about who do you want to come? Think about how they're feeling when they see this thing, just thinking and going through the process writing it down. I usually whip out a whiteboard if I can, or something, you know. Have them write it down helps. But that's how I started with her, and I do a lot of them similar to help find clarity asking the right questions. So, Bruce, I guess we'll start with you what? What are some tips you have for your clients, and helping them find clarity.
00:20:58.610 --> 00:21:02.462 Bruce Cramer: Well, you know, it's interesting, as you always do.
00:21:03.000 --> 00:21:13.819 Bruce Cramer: A big part of this is enlisting other people. So you know, I think of areas. Typically, when I'm working with a small organization.
00:21:14.315 --> 00:21:17.240 Bruce Cramer: you know, you take a look at their website.
00:21:18.080 --> 00:21:20.430 Bruce Cramer: And you think how clear
00:21:20.540 --> 00:21:35.849 Bruce Cramer: is the message that's being sent in terms of their services, the benefits. And really it's not all about the services. It's how they're benefiting their customers. And do they have a clear understanding
00:21:35.950 --> 00:21:41.000 Bruce Cramer: of their ideal client, and you know, sometimes you risk
00:21:41.180 --> 00:21:59.599 Bruce Cramer: the chance of you might be like insulting this business owner like, you know, I've been in business now a few years, and and but when you start to your point through a series of questions, you find out just how well defined is your ideal client in terms of age.
00:22:00.110 --> 00:22:27.279 Bruce Cramer: sex, I mean, they they look at you like well, what? How does that matter? Because we're creating a demographic, that with tools like AI, and so much technology, we can get real finite like with a laser. But you got to be crystal clear as to that ideal client. The other thing is how they message when they prospect, whether it be digitally in person. What is your offer?
00:22:27.350 --> 00:22:35.420 Bruce Cramer: And I could share. You know I work. I you know I have a marketing group that I work with to market me.
00:22:35.580 --> 00:22:44.160 Bruce Cramer: and I absolutely love the fact that every time I give my 2 sentence, and I think it's crystal clear. Somebody will come back and go. Well.
00:22:44.290 --> 00:22:51.290 Bruce Cramer: have you thought of? You know? So it is having conversations, and also, if you have existing clients.
00:22:51.550 --> 00:22:58.760 Bruce Cramer: you know that's a great source. But but forget business. You do the same with your children.
00:22:59.980 --> 00:23:28.459 Bruce Cramer: you know, when you think you've made it clear as to what you expect them to do in terms of chores. You know, it's amazing what a difference in expectations there are. So it's in everything. It's it, you know. Clarity evolves from having an actual conversation beyond yourself to the point that it's crystal clear, and then you can launch forward. Did that make any sense.
00:23:28.460 --> 00:23:46.489 Angie Snowball: Oh, it did, and you know what else I liked about it. So, Nataz, you're welcome. I'm going to change your question when one thing he pointed out was that it's sometimes difficult to hear clarity. Sometimes people don't want to hear that criticism, and Nataj always talks about super smart people. I'm going to quote Conan O'brien
00:23:46.800 --> 00:23:52.640 Angie Snowball: when he says, through disappointment, you can gain clarity, and with clarity
00:23:52.790 --> 00:24:09.400 Angie Snowball: you can gain conviction and true originality, and I love that quote, because I think it says to us, if you really want to go the extra mile, if you want to be different, that true originality, if you really want to be committed to what you want to do? You have to have the clarity, and that might mean saying.
00:24:09.790 --> 00:24:28.609 Angie Snowball: everything I've been doing is wrong. I gotta start over, even if I'm 40, 50, 60, whatever it may be time to start over. So how do you deal with that when you find. How do you deal with giving that feedback to people like? I don't know how clear this is, and they're not happy to hear it. How do you get them back on track to finding clarity.
00:24:29.526 --> 00:24:36.669 nawtej dosanjh: Well, the 1st thing is, can I? Can I just add a little bit of lack of clarity? Could you ask an easy question, because that one sounds tough.
00:24:39.220 --> 00:24:41.439 nawtej dosanjh: Okay, alright. Okay. Have it. Your.
00:24:41.440 --> 00:24:42.370 Angie Snowball: Real question.
00:24:42.370 --> 00:24:44.715 nawtej dosanjh: Yeah, okay, have it your way. So
00:24:45.605 --> 00:24:53.300 nawtej dosanjh: by the way, I love that quote brilliant quote, I haven't heard it before, and I love it. Thank you for sharing that. So I think
00:24:53.420 --> 00:25:15.019 nawtej dosanjh: I'm gonna I'm gonna piggyback on what Bruce said. But I'm not going to avoid avoid your question. And here's how I'm going to piggyback on what Bruce said, and then, Segue, into using a story into the question you just posed. I'm reminded, a really good friend of mine. I'm not going to name him. Not gonna name the company he went to see, but
00:25:15.160 --> 00:25:23.129 nawtej dosanjh: he advises governments, institutions, and businesses. He's he's
00:25:23.570 --> 00:25:25.830 nawtej dosanjh: just a guy that everybody listens to.
00:25:25.940 --> 00:25:32.710 nawtej dosanjh: and he's with a company. And he said he's recounting the story later, and they're talking about AI,
00:25:32.930 --> 00:25:41.479 nawtej dosanjh: and he's asking them questions. He's asking clarifying questions, and they said they said.
00:25:41.620 --> 00:25:45.460 nawtej dosanjh: Could you could you just tell us what to do?
00:25:45.700 --> 00:25:49.020 nawtej dosanjh: Can can't you just tell us which AI to use and how to use it.
00:25:49.020 --> 00:25:50.420 nawtej dosanjh: Yeah, music.
00:25:50.600 --> 00:25:57.790 nawtej dosanjh: And he, he said, it doesn't really work that way. We we need to. We need to be
00:25:58.798 --> 00:26:18.959 nawtej dosanjh: we need to have some clarity about, and the best way to do that is to ask some searching questions so piggybacking on what Bruce said. You've got to ask these great questions that Bruce, very succinctly, you know, told us in a few minutes ago.
00:26:19.430 --> 00:26:29.930 nawtej dosanjh: but segueing to to your point about. How do you give feedback? I would say. You know you you don't give feedback.
00:26:30.210 --> 00:26:32.419 nawtej dosanjh: not in debt people. If people aren't ready.
00:26:32.420 --> 00:26:33.239 Angie Snowball: It's a hit point.
00:26:33.240 --> 00:26:43.210 nawtej dosanjh: Don't give the feedback. Here's how I would deal it. Deal with it the way Bruce dealt with it. Deal deal with it the way my friend dealt with it, and do
00:26:43.540 --> 00:26:47.229 nawtej dosanjh: if and if you're asking, there's a side, there's a side
00:26:47.720 --> 00:26:52.300 nawtej dosanjh: product, a byproduct, a brilliant byproduct of asking great questions.
00:26:52.510 --> 00:26:54.900 nawtej dosanjh: You've become a great listener.
00:26:55.900 --> 00:26:56.500 Angie Snowball: True.
00:26:56.500 --> 00:26:57.040 nawtej dosanjh: I mean
00:26:57.040 --> 00:27:05.329 nawtej dosanjh: a fantastic listener. And if you sorry, Bruce, let me just say say this line, and then, so that if you become a great listener.
00:27:06.240 --> 00:27:09.549 nawtej dosanjh: You're going to help somebody gain clarity.
00:27:10.120 --> 00:27:16.829 nawtej dosanjh: People aren't like all of us. The 3 of us. We're not. People aren't always ready to hear feedback.
00:27:18.040 --> 00:27:33.610 nawtej dosanjh: Be ask great questions. You become a great listener, an active listener, and within that dialogue you'll find something that leads to helping somebody gain clarity. Sorry, Bruce, where you go.
00:27:33.610 --> 00:27:42.989 Bruce Cramer: Oh, no, I thank you for for the additional. The other thing is, people confuse clarity with certainty. They're not related at all.
00:27:43.000 --> 00:27:44.069 nawtej dosanjh: Yep, yep, yep.
00:27:44.070 --> 00:27:44.780 Bruce Cramer: In fact.
00:27:44.780 --> 00:27:45.120 Angie Snowball: No.
00:27:45.120 --> 00:28:12.029 Bruce Cramer: You want to leverage clarity when things are real, ambiguous, or uncertain, clarity is just what step are you going to take forward? You know whether you're working collectively with a team, whether you're having this conversation with your daughter or your son that's about to choose potentially where they're going to go for their graduate studies or undergrad whatever.
00:28:12.030 --> 00:28:33.309 Bruce Cramer: It's not about certainties. Let's just get clear as to some of the next steps, we believe will get us to a level of certainty. And then, when you do that, you take the small steps that you're getting real clear on as to what you're going to do when they're successful you start to gain a lot of confidence.
00:28:33.500 --> 00:28:50.620 Bruce Cramer: but clarity has nothing to do with certainty and everything to do with how you're going to get to certainty. It's just what's the next step I'm going to take, and how clear is that in my mind as well as others, if they share in moving us forward.
00:28:50.950 --> 00:28:51.440 Angie Snowball: Right.
00:28:51.440 --> 00:28:52.040 nawtej dosanjh: And that goes.
00:28:52.040 --> 00:28:52.680 Angie Snowball: That's a helpful
00:28:52.680 --> 00:29:07.030 Angie Snowball: it all the time. Right? So obviously, Nantej and I both have stuff to say. But we got 1 min. We're getting kicked out. We got to go to break, and when we come back Nantej is going to lead us in some other really cool questions, like he always does. So, Jesse, go ahead and take us to.
00:31:14.220 --> 00:31:21.890 nawtej dosanjh: Thank you for putting the music back, Jesse, for my section. I just really love love that music. Can. We can just
00:31:21.930 --> 00:31:42.109 nawtej dosanjh: make the show an hour longer and just play the music for a bit longer each time. Maybe we should talk less and play music, play more music. Okay, guys, I really love what we're going to talk about it. I hope I hope our listeners are gonna love it, too. I hope you guys are going to really love it, because
00:31:42.110 --> 00:31:55.339 nawtej dosanjh: we, you know, we did this the wrong way around slightly. But who cares? We like doing things our own way? We started talking, you know about AI. Then we started talking about definition. But there's an even base layer. There's an even
00:31:55.680 --> 00:32:10.977 nawtej dosanjh: more important core way of thinking about clarity, and it's to do with the brain. We all know I'm not going to tell you which parts of the brain, or maybe I will. Maybe I won't. But
00:32:11.370 --> 00:32:12.109 Angie Snowball: Reopen it.
00:32:12.110 --> 00:32:18.950 nawtej dosanjh: We all know we all love the excitement fake, fake, love it?
00:32:18.950 --> 00:32:21.359 nawtej dosanjh: Yeah, I can't wait to hear. Maybe I won't hear.
00:32:22.480 --> 00:32:36.160 nawtej dosanjh: And so we all know that different parts of the brain do different things. There's a part of the brain that deals with threat. There's a part of the brain that deals with calm
00:32:36.880 --> 00:32:44.240 nawtej dosanjh: decision, making clear decision making. And here's the thing about clarity.
00:32:45.050 --> 00:32:51.189 nawtej dosanjh: If your goals are vague, if you're if you don't have clarity.
00:32:51.710 --> 00:33:01.650 nawtej dosanjh: if you If you if you're not an active listener, if there's fog, if you're running in the snow. As Bruce said.
00:33:02.590 --> 00:33:05.760 nawtej dosanjh: that part of the brain that deals with threat.
00:33:05.910 --> 00:33:07.370 nawtej dosanjh: He's on alert.
00:33:07.980 --> 00:33:18.000 nawtej dosanjh: A lack of clarity puts the brain on alert, whereas, having clarity exercises.
00:33:18.150 --> 00:33:25.240 nawtej dosanjh: weaponizes even a different part of the brain, the brain that is calm, that leads to
00:33:25.400 --> 00:33:31.160 nawtej dosanjh: better decision, making better, cognitive functioning, functioning, better memory.
00:33:32.140 --> 00:33:33.600 nawtej dosanjh: So. But.
00:33:34.500 --> 00:33:50.850 Angie Snowball: Okay, hold on for the slow kids here. So what you're saying. See, I'm like, hold on, stop before my brain's like, goodbye. So what you're saying is when we don't have clarity. That's when we kind of get into the busyness epidemic. And we just start stressing out.
00:33:51.210 --> 00:33:55.399 Angie Snowball: And then when we get clarity, the stress goes away. Is that kind of what you're saying roughly.
00:33:55.810 --> 00:34:01.420 nawtej dosanjh: Yeah, you know something. That's exactly what I'm saying. Can I? Can I? Can you write my scripts from now on? Can we just.
00:34:01.420 --> 00:34:01.960 Bruce Cramer: Ha! Ha!
00:34:01.960 --> 00:34:03.269 nawtej dosanjh: We? I know we don't do scripts.
00:34:03.270 --> 00:34:05.119 Angie Snowball: Yeah, I just want to make sure. I understood that.
00:34:05.120 --> 00:34:11.174 nawtej dosanjh: Can you? Can you just can you? Can you just do that? So I can say that stuff, Angie, can can I.
00:34:11.969 --> 00:34:16.559 Angie Snowball: No, now you can continue. I just didn't want you to keep going, and I was lost. Okay, ready said, go.
00:34:17.820 --> 00:34:33.749 nawtej dosanjh: That's that's so mean, but true. But anyway, the reason I'm excited is that I love thinking about that that. As you said you can be. You can choose to be calm. You can choose to make great decisions, and that's by having clarity.
00:34:34.760 --> 00:34:36.649 Bruce Cramer: That's by being clear.
00:34:37.370 --> 00:34:41.480 Bruce Cramer: So it kind of like rewires your brain clarity.
00:34:41.480 --> 00:34:42.730 nawtej dosanjh: Literally.
00:34:43.429 --> 00:34:53.719 nawtej dosanjh: it literally rewires your brain. It literally does that. It makes the threat part of the brain smaller, and it makes the
00:34:54.080 --> 00:34:58.350 nawtej dosanjh: calm, sage-like part of your brain, bigger, literally.
00:34:58.350 --> 00:34:58.750 Angie Snowball: Bye.
00:34:58.750 --> 00:35:00.059 nawtej dosanjh: Literally bigger.
00:35:00.660 --> 00:35:21.480 Angie Snowball: How do you like physically? Do that? Because I would like to say my brain doesn't listen to me. I would like to say, hey? Calm down! And it says, Hey, piss off! I don't want to do that. So how do I make it like? Say, no. Is it just like if I have clarity I won't get there, and when I get busy I have to go back to finding more clarity to help me out there. What happens.
00:35:22.150 --> 00:35:34.740 nawtej dosanjh: I? Well, I think there are 2 ways. One, we're talking about clarity. Get clarity. And, as Bruce said, as I was trying to interrupt you in the last segment. As Bruce said, it's not the same as certainty.
00:35:35.250 --> 00:35:36.679 Angie Snowball: Oh, yeah, because.
00:35:36.680 --> 00:35:39.529 nawtej dosanjh: In fact, you need more clarity, the more uncertainty you have.
00:35:39.980 --> 00:35:41.099 nawtej dosanjh: I thought Bruce's point.
00:35:41.100 --> 00:35:41.470 Angie Snowball: Okay.
00:35:43.290 --> 00:36:12.960 Bruce Cramer: You know the other thing, Angie, and this is very common. We all fall prey to it, so I don't. You know we could pretend like we've got this in the bag. No, we all fall prey. But some of the tricks you do is like on a daily basis. You know, when we talk about this clarity, and how you can kind of spin out sometimes, especially when things don't go as planned. Having having time set aside at the beginning of your day, or whenever it works for you, is to reflect what went. Well.
00:36:13.050 --> 00:36:21.029 Bruce Cramer: what went? You know, what didn't go so well? What's something that I need to focus on. What's something I need to take off my plate.
00:36:21.520 --> 00:36:30.520 Bruce Cramer: and what one step again, clarity is about taking. Just be real clear about the one step you're going to take to hopefully improve
00:36:30.690 --> 00:36:45.279 Bruce Cramer: and move you towards more certainty. So it's a mental exercise that you want to kind of go through almost on a on a on a daily basis at the start of each day. And we're not talking 30 min here, we're, you know, spend
00:36:45.280 --> 00:36:46.330 Bruce Cramer: 5 to 10
00:36:46.330 --> 00:37:12.959 Bruce Cramer: minutes thinking about your day. Reflect on how the prior day went, because you're mentally getting into the groove of ensuring. There's clarity before you launch into your day, because, remember, clarity gives you it. Really, it serves as a filter. If you do that mentally each day you'll know the things you're going to say yes to. But, more importantly, you're going to know the things you're going to say. No to like. You know what.
00:37:12.960 --> 00:37:13.760 Angie Snowball: Love, that.
00:37:13.760 --> 00:37:24.920 Bruce Cramer: I am not going to do this today. Here are the things I need to focus on, but go through that, and literally 5 to 10 min at the start of each day.
00:37:25.260 --> 00:37:29.749 Bruce Cramer: You'll be surprised how how much clarity there is.
00:37:30.080 --> 00:37:37.999 Bruce Cramer: and clarity doesn't guarantee. You know. The neat thing is, you know you may take that step and go. Oh, that was the wrong step. But now you know.
00:37:38.110 --> 00:38:06.729 Bruce Cramer: with great clarity, you need to do something else. But just a mental exercise of knowing what you're going to say. Yes to what you're going to say. No to what you're going to focus on. What one bold action are you going to take? And, by the way, we have an exercise at the end that will help everybody shift. But that really is one of the best tricks, at least with myself, clients, people I've worked with that really does help.
00:38:07.590 --> 00:38:17.179 Angie Snowball: And you know I think I love that, he said, what! Not to do. So I I do actually have a lot of clarity shockingly. If you knew me 3 years ago. I didn't.
00:38:17.513 --> 00:38:45.149 Angie Snowball: But I think a lot of that's because I work with a hypnotherapist, and he holds me accountable. So when I talk to Archie Hamilton, by the way, in Scotland, if you need one, he's the best ever, if he can hurt me the winner but like it's accountability for me, because otherwise, if Archie didn't ask me like, so what did you do? What did you accomplish? What did you not do. What did you say? No to like? He holds me accountable like, what did you do? We talked about this.
00:38:45.150 --> 00:38:51.829 Angie Snowball: I don't think I'd do it. Another thing that he's kind of coached me through is I can't have my phone in my room.
00:38:51.850 --> 00:39:06.010 Angie Snowball: because otherwise it's the 1st thing I grab for, and I will not do it. So I have to have it. And I I use Alexa. She's probably gonna talk to me, but I use her for the alarm instead of my phone, because I I can't do it.
00:39:06.431 --> 00:39:22.200 Angie Snowball: But these also they don't have to business coaches right? Like we're all kind of coaches and have their. You can get a friend. You can have your partner. You can have your husband anybody, but I think, having an accountability partner for these things makes it way easier.
00:39:22.200 --> 00:39:25.780 Bruce Cramer: And and if you find yourself all alone.
00:39:26.090 --> 00:39:33.719 Bruce Cramer: you know we Natej brought up AI, you can actually have conversations with AI and say, what do you think?
00:39:34.955 --> 00:39:35.279 Bruce Cramer: Wow!
00:39:35.280 --> 00:39:38.160 Angie Snowball: No, I don't wanna know what Alexa thinks to me. We don't get along.
00:39:38.160 --> 00:39:40.239 nawtej dosanjh: Maybe I don't want to do that.
00:39:40.240 --> 00:39:51.149 Bruce Cramer: But I'm just saying, you know. So you know, Jack, who joins us every episode. Thank you, Jack, thank you, said, does meditation help?
00:39:51.680 --> 00:39:56.309 Bruce Cramer: You know I'm gonna let Netj answer Natez. You answer that.
00:39:56.310 --> 00:40:19.630 nawtej dosanjh: You know what I'm gonna answer it. But I'm gonna then throw it back at you guys. Jack, great question, do any of you meditate. Could it help with clarity? Yeah, absolutely. Bruce talked about it a little bit, because he said he talked about reflection a few minutes at the end of the day or a few minutes at the beginning of the day. That's a that's a form of meditation where you're clearing your brain.
00:40:20.315 --> 00:40:27.208 nawtej dosanjh: And but absolutely all, all the all the all the science tells us the meditation is, is
00:40:28.898 --> 00:40:35.510 nawtej dosanjh: key to gaining clarity. But, Bruce, I want to. I want to
00:40:36.430 --> 00:40:54.270 nawtej dosanjh: knock it back to you a little bit again, so I think I think you you are somebody, and Angie does, too. I don't know why, Angie says she has no clarity, and she's you know she I think she has great great clarity. But, Bruce, I'm throwing it at you because you talked about the example of reflection.
00:40:54.380 --> 00:40:55.050 Angie Snowball: Okay.
00:40:55.160 --> 00:41:07.710 nawtej dosanjh: How did you come to that? How did you? How did that evolve in your life? Because I know you do it every day, because sometimes I catch you doing it when we're on a call together. So how did you come to that?
00:41:08.000 --> 00:41:13.689 Bruce Cramer: Well, strictly from, you know, anxiety, and being overwhelmed.
00:41:13.870 --> 00:41:25.479 Bruce Cramer: and as I was mentored throughout my career, and you know and it depends on what you do. But as my responsibilities grew and the stakes became much higher.
00:41:25.570 --> 00:41:50.440 Bruce Cramer: naturally, I got a little more hopped up and a little more anxiety riddled, and I realized what a calming effect, and I actually did it. Twice a day. I would start my day off in the morning. At the end of the day I would reflect, and okay of everything. We set out to do. What? What did we get done? But then I would come back in the morning. One more time, because, you know, when you sleep on it.
00:41:50.630 --> 00:42:06.909 Bruce Cramer: when you sleep on it, you know, because just like meditation, sleep calms the mind. I want that fresh perspective to say, Okay, I'm about to fire back up. And all it did for me was, you know, it just calmed my mind.
00:42:06.930 --> 00:42:25.449 Bruce Cramer: my my persona, if you will, for lack of a better term, I trying to think my behavior one. It settled me down so if you know if I was working. It could be my kids or a team. Was I all hopped up? No, it actually kind of calmed me down. And it got to the point that as I moved into coaching.
00:42:25.510 --> 00:42:54.759 Bruce Cramer: I actually journal. And I think I said this on another episode, because that even took it for me a little bit of a step forward, because now there's written evidence. And but the neat thing is when things work, when you do that, the level of confidence and invincibility that you start to feel like. If I just go. If I practice this, I can give, but you know I never thought about it, but it does rewire your brain, it frees.
00:42:54.760 --> 00:42:55.140 Angie Snowball: Yeah.
00:42:55.140 --> 00:43:03.399 Bruce Cramer: To be like, well, I'm not going to sweat this out now. I know exactly what I'm going to do, and even if it doesn't work. At least I know what I'm going to do.
00:43:03.920 --> 00:43:30.079 Angie Snowball: Right? Yeah. And it just takes that that stress up, you know. So the journaling thing. And one thing before we go to break it's such a huge deal, and I know that I sometimes struggled when I sat down because I was overwhelmed like, what am I going to write? I have too much to get out. So I actually created this little book. It's like a quote book to help you create a daily writing habit. But I get so much good feedback because it's 1 quote.
00:43:30.200 --> 00:43:58.019 Angie Snowball: And you just. And the idea is you write what you feel when you see that quote, so that you always have a prompt, but everyone says, you know, it just turns into my journal like it helps me get started because I need it somewhere to start, because I think for some people journaling is that something I should do? I don't know how to do it feels cheesy, is it? Where do I start so doing something like that. It doesn't have to be your day. Just start with whatever you know the TV show, you watch whatever. But just start. I think that journaling so key. Great point, Bruce.
00:43:58.020 --> 00:44:11.479 nawtej dosanjh: I think that what I'm what I'm hearing from from both of you is, and you know I do something different. I I sort of meditate now, and have been doing since since October, November. And like you, Bruce, and, like you, Angie.
00:44:11.580 --> 00:44:39.570 nawtej dosanjh: I just am much calmer. As a as a result. I'm just don't get pumped up and about about things if they don't go my own way. I have like a crystal clear view about these things, but one thing that's what to answer Jack's question. Yeah, meditation is great, but I think any form of self-reflection like Bruce, described like Angie described any form of self-reflection
00:44:39.880 --> 00:44:52.829 nawtej dosanjh: is fundamental because it's gonna it's gonna put your brain into good habits. And as Bruce keeps saying it literally literally does rewire you, it changes the way your brain looks.
00:44:52.990 --> 00:44:54.449 nawtej dosanjh: And on that note.
00:44:54.560 --> 00:45:04.500 nawtej dosanjh: Jesse, why don't you take us to break? And, Bruce, when we're when we're back? I think I think you need to. You need to sort of ramp us up for the final segment.
00:45:05.690 --> 00:45:06.600 Angie Snowball: My phone.
00:47:29.360 --> 00:47:44.559 Bruce Cramer: Welcome back hopefully. Everybody's still with us before we kind of dig in. You know, I did have like 3 questions. That is the challenge of the week. But before we did that one of the things.
00:47:44.770 --> 00:47:47.130 Bruce Cramer: man I you know.
00:47:47.340 --> 00:47:54.329 Bruce Cramer: you know I got to give Dr. D. Credit this whole thing on the neuroscience of clarity
00:47:54.520 --> 00:47:58.559 Bruce Cramer: makes all the sense in the world the way you explained it.
00:47:59.221 --> 00:48:23.820 Bruce Cramer: I never thought of that, because, you know, I got in front of me. So no, I'm not reading a script, but I have. I always when somebody says what the topic is, I always do a little bit of research, not to mention, I think, of stuff in my life, but you know, like you read stuff from Mackenzie and stuff, and how clarity in an organization leads to 30%
00:48:24.120 --> 00:48:37.190 Bruce Cramer: better performance. So it's significant. I mean, it's it's a 3rd of an organization's performance. Almost a 3rd is based on how clear is everybody, but we never talk
00:48:37.310 --> 00:48:43.660 Bruce Cramer: about the neuroscience of it. That it that you know. Why do we feel good when we have it?
00:48:44.140 --> 00:48:52.079 Bruce Cramer: Well for me. That was my big takeaway. Now I know why it feels so damn good. My brain is
00:48:52.370 --> 00:48:54.060 Bruce Cramer: saying. Thank you.
00:48:57.090 --> 00:49:02.939 Angie Snowball: Great job. Dr. D. You do an awesome job of like making these things that
00:49:03.330 --> 00:49:32.450 Angie Snowball: are labeled intangible and people push aside tangible. So it's like, Oh, all that. What do you call it? Gobbledygoo 1st had a really cool word for it once I forget. But all this woo woo stuff is what people call it. It's not. And that's what I love. When Natej gets in there. And he's like, no, none of this is neuroscience. It's in your brain. It says, whatever. That's why I asked when he was talking. I'm like, Hold on a minute. So this is why like this isn't just because, you know, people say chill out.
00:49:32.590 --> 00:49:37.039 Angie Snowball: there's actual reasons. This works. I I think it's fantastic. We're lucky to have you.
00:49:37.310 --> 00:49:41.740 Bruce Cramer: Yes. So what did you take away, Angie? What's your key, takeaway?
00:49:42.500 --> 00:50:02.220 Angie Snowball: No, I think again it goes back to I love that these things kind of what I just said, but that these things that I once thought were not as important. I would always chase like numbers. Dollars! These were time. Those were more tangible. Things were my clarity that I thought I wanted.
00:50:02.290 --> 00:50:31.849 Angie Snowball: And then when I started working with Archie, I realized that I was doing it completely backwards, and then everything I thought I wanted when I was clear, was not at all what I wanted. It's what everybody else wanted me to have. It's what everybody else thought I wanted. So, understanding that what Nataj says just all comes back to fruition is like, well, no wonder I wasn't stressed anymore. No wonder I'm still stressed. Don't get me wrong. I still get busy, and I'm still a work in progress, right? I still don't ask my husband. I'm stressed all the time.
00:50:31.960 --> 00:50:56.350 Angie Snowball: but I'm working on it right like. Now I know what to do, and I feel like I've built this whole suit of armor to protect me from getting off target and getting off it and keeping my brain like Natesh says, like talking to it like saying, Hey, man, this is not the time to be stressed, just calm down and controlling it. So that was my takeaway is that this is a tangible thing like Dr. D. Says you can work on it. And you.
00:50:56.350 --> 00:51:03.200 Angie Snowball: when you're doing these things, meditating, finding clarity. It brings physical, tangible results
00:51:03.200 --> 00:51:06.809 Angie Snowball: that lead to success. Like Bruce just said, 30%. That's insane.
00:51:07.250 --> 00:51:09.160 Angie Snowball: All right, Nataj, what's yours?
00:51:09.940 --> 00:51:15.430 nawtej dosanjh: Oh, it's got to be what? Bruce said.
00:51:15.990 --> 00:51:20.690 nawtej dosanjh: Clarity is not the same as certainty.
00:51:21.320 --> 00:51:24.129 nawtej dosanjh: It may be. It may be
00:51:24.290 --> 00:51:28.279 nawtej dosanjh: that you have clarity in recognizing
00:51:28.490 --> 00:51:33.470 nawtej dosanjh: that there is massive uncertainty, and that is causing you stress.
00:51:34.610 --> 00:51:37.269 nawtej dosanjh: That may be the simple clarity
00:51:38.270 --> 00:51:46.240 nawtej dosanjh: I just love the way you phrased that, and I got to say, I love the way you 2 have
00:51:47.029 --> 00:51:55.369 nawtej dosanjh: both, and I'm not just saying this to to flatter you. I really learned how how each of you have come to
00:51:56.390 --> 00:51:58.400 nawtej dosanjh: dealing with anxiety
00:51:58.650 --> 00:52:23.289 nawtej dosanjh: and improving the way you get clarity. I've done it myself, too. I mean, the meditation is just the walking and the meditation has just worked a treat for me. I just always know what the next step is, because I always have clarity. And this is a new thing. This is not something I was doing 10 years ago, 20 years ago. So it's what Bruce said. Clarity is. Uncertainty is not the same thing.
00:52:23.856 --> 00:52:26.669 Angie Snowball: Also, not, as you can always flatter me as much as you want.
00:52:28.050 --> 00:52:28.620 nawtej dosanjh: Okay.
00:52:29.520 --> 00:52:48.629 Bruce Cramer: Well, you know one of the things before we get to the challenge, somebody they're setting up. I'm being interviewed at some university on, you know their podcast and such. And the thing was, is that well, how is AI impacting coaching
00:52:48.960 --> 00:52:52.369 Bruce Cramer: because all of this content's available
00:52:52.710 --> 00:52:58.210 Bruce Cramer: and it was a real simple answer, because, like Natej
00:52:58.430 --> 00:53:03.360 Bruce Cramer: and and Angie, you're not old like us, but.
00:53:03.360 --> 00:53:03.850 Angie Snowball: I'm not.
00:53:03.850 --> 00:53:13.159 Bruce Cramer: You know, through years of through years of being coached and stuff. You really learned this to the point that it takes a lot now to stress me out.
00:53:13.380 --> 00:53:34.249 Bruce Cramer: And if I do stress, it's usually about stupid stuff that really doesn't make a difference. But that's a big part of why I'm in coaching is to share some of these tools and insights so that people don't wait until they're old as dirt like me to start to relax a little. I want to get you while you're in your twenties and thirties.
00:53:35.200 --> 00:53:42.230 Angie Snowball: Talk through. You can talk to AI, and it's so not the same as me sitting down with Bruce saying, walking through it.
00:53:42.230 --> 00:54:07.209 Bruce Cramer: Well, and I told them 2 things, awareness and accountability. Yeah, you got all the data. But through questions I'm going to help you gain that clarity around where you are and where you want to go, and all aspects. If we're talking business or family, it's that clarity, and it's through questions. It's not me saying, Here's what you do. And now you're clear, you know. Just show me what to do. Now
00:54:07.270 --> 00:54:30.710 Bruce Cramer: I'm going to teach you how to get that clarity, and then on the flip side, it's the accountability. I'm going to kick your ass if we don't do what we say we're going to do. You know, those 2 things I, you know, ain't gonna help you with. But anyways, I didn't mean to digress. So the challenge for the week, because I'm sure everybody's head for those that hung in there, and thank you so much. We appreciate you so much.
00:54:30.710 --> 00:54:46.189 Bruce Cramer: but for those that are still with us. Your head's probably spinning. So the simple challenge. And I'm going to look at my notes here because I wanted this challenge, and I want to make sure I get it right. Is you really want to take a sheet of paper? An actual sheet of paper?
00:54:46.210 --> 00:54:52.079 Bruce Cramer: Okay? And the 1st thing you're going to do is write down. What do I want? More of
00:54:53.030 --> 00:54:55.389 Bruce Cramer: what do I want more of in my life
00:54:55.670 --> 00:54:59.299 Bruce Cramer: may be related to your family, your career, or your business.
00:55:00.090 --> 00:55:02.410 Bruce Cramer: What do I want less of
00:55:02.830 --> 00:55:04.729 Bruce Cramer: what do I want to declutter?
00:55:05.110 --> 00:55:06.170 Bruce Cramer: Take it out?
00:55:07.530 --> 00:55:16.419 Bruce Cramer: The 3rd thing. So these are pretty simple. What do I want more? Of what do I want less? Of the 3rd thing, what one thing are you going to do
00:55:17.000 --> 00:55:18.350 Bruce Cramer: next week?
00:55:18.750 --> 00:55:21.330 Bruce Cramer: What one step are you going to take
00:55:21.590 --> 00:55:27.020 Bruce Cramer: to get closer to either what you want more of or what you want less of.
00:55:27.340 --> 00:55:38.460 Bruce Cramer: And that's life. It's not hitting a home run. It's taking one step at a time with great clarity and purpose and intent.
00:55:38.570 --> 00:55:40.280 Bruce Cramer: Pick the word.
00:55:40.460 --> 00:55:55.389 Bruce Cramer: but that's what life's about, and you've got 365 days a year, you know, 50 plus weeks, you know, you got a lifetime. And if you do that one simple thing, one thing you're going to do
00:55:55.610 --> 00:56:06.180 Bruce Cramer: to get what you want more of, or what you want less of, and you do that every single week. Oh, let me tell you, after about 6 months you're going to be in a totally different place.
00:56:06.780 --> 00:56:08.360 Bruce Cramer: That's the challenge.
00:56:09.090 --> 00:56:09.550 Angie Snowball: I love.
00:56:09.550 --> 00:56:13.208 nawtej dosanjh: I'm gonna do that. I'm gonna do that, too. I'm gonna do that, too.
00:56:14.118 --> 00:56:17.360 Bruce Cramer: It really is that simple?
00:56:17.680 --> 00:56:19.030 Bruce Cramer: All right?
00:56:19.160 --> 00:56:21.070 Bruce Cramer: Any other comments.
00:56:21.240 --> 00:56:23.099 nawtej dosanjh: Angie was just about to say something, but I.
00:56:23.100 --> 00:56:23.780 Bruce Cramer: Yes.
00:56:23.780 --> 00:56:35.880 Angie Snowball: Oh, no, I was just gonna say, do it and share it with us. Put it on our social media, comment on our our Youtube. Let us know if it worked for you. Would you choose to do? I would love to know, because I always
00:56:36.070 --> 00:56:38.980 Angie Snowball: some other people, too. So share it. Let us know.
00:56:39.150 --> 00:56:49.060 nawtej dosanjh: Yeah. Yeah. Great, great point. Great point, Bruce, before I just want to say something, too. And I I really wanna genuinely, it's just occurred to me
00:56:49.180 --> 00:56:55.109 nawtej dosanjh: as I was as you were. You were talking that we're so. We are genuinely grateful
00:56:55.170 --> 00:57:21.369 nawtej dosanjh: that people are listening to us in such numbers. But even if it was just one person, we are genuinely grateful because we're having a ball. We hope we hope you have a ball with us. We hope that you are getting something. Just one thing a week, and you have, and you're having some laughs along with us. Please join in. Please send questions. Please send something on social media. We just really find
00:57:21.440 --> 00:57:24.989 nawtej dosanjh: the entertaining. You are a real pleasure. Thank you so much.
00:57:25.350 --> 00:57:28.020 Bruce Cramer: Angie next week. What are you? What are we talking about?
00:57:28.020 --> 00:57:39.799 Angie Snowball: Procrastination how to not procrastinate. I know everybody has this problem, and if you say no, you're lying, so join us. We're going to find out how to not procrastinate.
00:57:40.440 --> 00:57:46.980 Bruce Cramer: So everybody cheers to clarity, courage, and a damn good cocktail. See you next week.
00:57:47.640 --> 00:57:50.050 Angie Snowball: Shame.
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