Frank About Health

Thursday, June 9, 2022
Facebook Live Video from 20220609- Resilience & The Benefits of Personal Coaching

Facebook Live Video from 20220609- Resilience & The Benefits of Personal Coaching


20220609- Resilience & The Benefits of Personal Coaching

[NEW EPISODE] Resilience & The Benefits of Personal Coaching

The Audience will get to see evidence of how the most challenging stressors can be overcome through understanding ways to remain resilient and bounce back.

This episode will highlight Phyllis as a successful Professional Coach that has enabled medical professionals and individuals to overcome challenges and develop resilience in the face of challenges faced at work and in life.

Tune in for this healthy conversation at or watch the Facebook Livestream by Clicking Here.

Show Notes

Segment 1

Frank welcomes Phyllis back to the show as a guest. Frank is devoting the time to Phyllis to learn more about her coaching and practices. Phyllis talks about the importance of self-care and how it helps maintain resilience. She adds that resilience is an essential tool to navigate life. Frank and Phyllis discuss the difference between a coach and a therapist. Phyllis informs the listeners that therapy is usually led by a licensed social worker or psychiatrist. You seek out these professionals when you endure stress-related events. Phyllis defines stress injuries as physical conditions like hypertension, migraines, or backaches. She lets the audience know when they should turn to a coach or look to a therapist. Coaches are there to help you put your issues into perspective. Phyllis says coaching is strength-based; it's a process to help pick you up and remind you of your strengths.

Segment 2

Phyllis shares with Frank the difference in support from when she started nursing in the 70s. She says today; the industry is fixing the culture to where people feel comfortable enough to ask for help from provided resources. They are encouraging people to accept their flaws and learn from their edges. Phyllis points out the massive responsibility of a first responder and the importance of keeping up with self-care so they can continue to be of service. It's okay not to be okay, but it's not okay to not ask for help, says Phyllis.

Segment 3

Frank promotes Maggie's book as it is hitting all different stores around the country, he gives the listeners a small summary of what he has read. Maggie talks about how they approach different techniques because everyone's body is different and reacts differently to different lifestyle changes. Frank brings up how the pandemic has affected many individuals' health and how age is a large factor in healthcare. He continues to talk about how an individual's age affects how they take care of themselves. Frank brings up that it is eFrank and Phyllis discuss the lack of skills for managing disruptive behavior in the workplace. Phyllis informs the listeners of her specialties and the services she provides. She helps her clients build resilience and renewable compassion. You can also find that she helps with overall well-being. Find a copy of Phyllis' book, Bringing Shadow Behavior Into the Light of Day, on Amazon or at her website.asier for younger people to learn self preservation before they realize it much too late. Maggie shares the goals her book is attempting to help individuals reach and how motivation was her struggle and how her life has completely changed since her change in lifestyle.

Segment 4

Frank and Phyllis share some of their most meaningful past episodes and guest. Phyllis discussed a topic about habitual behavior that resonated with her. She also talks about offering yourself compassion and being kind to yourself. Phyllis says that due to covid, everyone's mental health is a hit. Her advice was to resist the urge to isolate and shut down. Next week's guest is Constance Carol, a Reiki master with a private practice on Long Island. She will discuss energetic healing with Frank and Phyllis.


00:00:38.550 --> 00:00:41.400 Frank R Harrison: hey everybody and welcome to a new episode of frank about health.

00:00:42.570 --> 00:00:45.900 Frank R Harrison: Before I start the show, I would like to issue a disclaimer.

00:00:46.620 --> 00:00:58.080 Frank R Harrison: First of all, welcome to this episode of frank about health, before we begin, I first want to say, the information shared during the next hour does not represent the views of frank about health or talk radio dot nyc.

00:00:58.560 --> 00:01:03.600 Frank R Harrison: Our purpose and intention is to raise awareness and create a safe space for conversation.

00:01:04.080 --> 00:01:14.100 Frank R Harrison: We are not recommending or advising on any health related issues opinions expressed are food for thought and are not meant to influence or persuade personal health related decisions.

00:01:14.550 --> 00:01:22.590 Frank R Harrison: We are committed to respectful conversation, and for this reason we have our co host who is our special guest.

00:01:24.090 --> 00:01:27.600 Frank R Harrison: phyllis Quinlan are and PhD BC.

00:01:29.190 --> 00:01:30.990 Frank R Harrison: or PhD BC RN.

00:01:32.550 --> 00:01:40.020 Frank R Harrison: That all being said if those of you remember back in October of last year, I had an opportunity to interview have phyllis as a guest and.

00:01:40.380 --> 00:01:48.120 Frank R Harrison: Just her experience as a professional coach was very inspiring based on our conversation and based on some other guests, that I.

00:01:48.390 --> 00:01:58.440 Frank R Harrison: want her to meet that we I made her my co host of this show and we've had a very interesting series of shows over the last few weeks and actually couple months and.

00:01:58.890 --> 00:02:07.380 Frank R Harrison: We noticed that one of the common threads in our conversation was that of resilience, we have just come off of mental health awareness month or appreciation month.

00:02:07.770 --> 00:02:16.170 Frank R Harrison: Dealing with a lot of issues that are going on outside in the media, we hear every day about issues with yo gun violence and.

00:02:16.740 --> 00:02:28.830 Frank R Harrison: The war in Ukraine, and this, the ongoing story of Kofi and the point is I don't even know how I myself can stay resilient unless I have the right tools techniques and coach.

00:02:29.160 --> 00:02:45.330 Frank R Harrison: That is able to provide me with the guidance and necessary skill set to go through the everyday experience that she i'm sure goes through by being still an essential worker but also professionally speaking so that being said, phyllis welcome back as always.

00:02:45.330 --> 00:02:45.660 As.

00:02:46.710 --> 00:03:02.670 Frank R Harrison: Co host but guests, but we wanted to vote the hour to you and basically finally learn more about your coaching experience and your your your skill set and what it is that you can share with the audience and viewers out there.

00:03:04.470 --> 00:03:10.020 Frank R Harrison: about what it's like to help people overcome and play with it and times like these.

00:03:10.290 --> 00:03:16.710 Phyllis Quinlan: Well, I welcome this opportunity, and when you pitch the idea to me it didn't take me long to say yes.

00:03:17.700 --> 00:03:23.520 Phyllis Quinlan: And, and you know I think it's wonderful, especially since we are coming off of mental Awareness Week and.

00:03:24.390 --> 00:03:28.230 Phyllis Quinlan: Excuse me, mental awareness month, but I think it's what's really important is.

00:03:28.590 --> 00:03:39.750 Phyllis Quinlan: You know, there are some silver linings to the last two and a half years of experience, whatever your experience has been whether it's been coven whether it's been fighting coven whether it's the consequences and the.

00:03:40.140 --> 00:03:45.600 Phyllis Quinlan: The collateral issues surrounding covert the political issues, whatever your experiences.

00:03:46.710 --> 00:03:55.350 Phyllis Quinlan: what's become glaringly apparent is that we, we need to do some self care, we need to be able to keep things in perspective.

00:03:55.950 --> 00:04:08.070 Phyllis Quinlan: resilience, is no longer a nice added value word, it is an essential for navigating through adult life, regardless of what you do for a living it's an essential for students.

00:04:09.030 --> 00:04:24.180 Phyllis Quinlan: Teachers everyone I don't know how anybody navigates their life without a growing sense in a sustaining sense of resilience, so I really do frank one sincerely thank you for this opportunity, so I can share some thoughts around that absolutely.

00:04:24.480 --> 00:04:31.770 Frank R Harrison: I mean, can you share thoughts about what in general about what the difference is versus a therapist let's say.

00:04:31.920 --> 00:04:43.560 Phyllis Quinlan: Sure, and, and this is important Okay, so I am not credentialed to be a therapist right, that is a very different skill set if you're looking for someone who can do therapy, you know at.

00:04:44.070 --> 00:04:52.260 Phyllis Quinlan: one end of the continuum you can find a licensed social worker, the other end of the continuum you can find a psychiatrists.

00:04:52.620 --> 00:05:13.140 Phyllis Quinlan: And these are all very, very valuable healthcare professionals with psychologist in between that offer you the ability through great years of training and licensure and competency, to be able to untie some of the knots that you have in your life that have gone beyond.

00:05:15.090 --> 00:05:27.540 Phyllis Quinlan: Just pushing your good, healthy coping skills to the Max you know so when so, so there are degrees of stress and you can develop stress injuries from them.

00:05:28.440 --> 00:05:38.190 Phyllis Quinlan: So stress injuries can be physiological like hypertension migraine backache ergonomic injuries, you know sleeplessness.

00:05:38.820 --> 00:05:45.960 Phyllis Quinlan: But there can also be psychological injury injuries to prolonged stress or mounting stress coming at you from multiple areas of your life.

00:05:46.380 --> 00:06:00.270 Phyllis Quinlan: And, and that can you know, certainly be around traumatic injuries, it can be around misalignments with with your values, you know where you have moral distress, it can certainly be the.

00:06:00.810 --> 00:06:05.610 Phyllis Quinlan: You know the issue of grief and experiencing grief and what a lot of people don't understand.

00:06:06.090 --> 00:06:11.340 Phyllis Quinlan: Is that grief isn't linear you know you don't get to one process and then stay there and then get to another piece.

00:06:11.640 --> 00:06:19.260 Phyllis Quinlan: You can actually start working grief, to the point of making your peace with things and then have one bad memory and be right back at the word go.

00:06:19.830 --> 00:06:30.030 Phyllis Quinlan: So you know grief is not linear it's it's a process that happens, and then I think what a lot of the professional caregivers first responders people on the front lines of.

00:06:30.600 --> 00:06:47.790 Phyllis Quinlan: You know battling healthcare issues and related issues are leaders or administrators all of it, you know is that we're just tired, you know, and this is really the the stress injury of fatigue chronic fatigue and you may have heard it spoken in various ways caregiver fatigue.

00:06:48.930 --> 00:06:58.620 Phyllis Quinlan: You know compassion fatigue empathy fatigue, whatever the vernacular or the terminology of the month, is when it comes down to it, we're just tired.

00:06:59.310 --> 00:07:09.090 Phyllis Quinlan: And because of that we're irritable when when you're in those areas, you know when you're in the beginning of those areas coaching can be so very, very valuable.

00:07:09.330 --> 00:07:20.310 Phyllis Quinlan: Because he can help you do what most people want to avoid which is talk about their feelings and and try to put some perspective around what they're going through coaching.

00:07:20.910 --> 00:07:30.060 Phyllis Quinlan: Is strength based so that we're going to look at where you've been strong and then we're going to remind you will weren't you just strong there yet again and.

00:07:30.480 --> 00:07:38.340 Phyllis Quinlan: And maybe work with you around emotional intelligence and and other things you know, maybe you're not taking good care of yourself you're not doing any.

00:07:39.030 --> 00:07:47.130 Phyllis Quinlan: resilience, you know practices, you know, I have a lot of clients that say I know I know I know I know I know I need to do better.

00:07:47.640 --> 00:07:57.600 Phyllis Quinlan: You know, but having self awareness is only part one, you have to have the discipline to do the work of actually building your resilience resilience doesn't happen by us Moses.

00:07:58.080 --> 00:08:12.630 Phyllis Quinlan: Right when when when stress goes to the next level where now the wheels of your life are now coming off this is no longer where something were talking about it, and you know, having a support.

00:08:13.200 --> 00:08:27.600 Phyllis Quinlan: person or a support group around you is going to be the service in the same way Okay, that is really when you need to seek professional licensed therapeutic care because you're dealing with.

00:08:28.980 --> 00:08:41.880 Phyllis Quinlan: Perhaps a lot of anxiety, a lot of depression some thoughts of self injury things of those nature is that only a a licensed professional mental health provider is the right person for you.

00:08:42.840 --> 00:08:54.000 Frank R Harrison: So on that note when you're doing your coaching are you mainly doing it with your colleagues and other teams that aren't within the hospital system or nurses or or or are you also doing with patients.

00:08:54.480 --> 00:09:06.840 Phyllis Quinlan: So I have many lives, and you know it's a little hard and I, you know i'm a busy Gal it's as simple as that, and you know i'm no longer practicing nursing, as such, you know, once a nurse always a nurse.

00:09:07.590 --> 00:09:17.670 Phyllis Quinlan: But i'm no longer in the clinical area i'm no longer in the education area of nursing i'm no longer in the the administrative area of nursing, as such, I do more.

00:09:18.210 --> 00:09:30.390 Phyllis Quinlan: Health care consultations and and consulting in and around that so I have various ways that I practice or offer services to people so.

00:09:31.110 --> 00:09:39.900 Phyllis Quinlan: In one life i'm actually the internal coach of a hospital here in one of the larger healthcare systems in the New York area.

00:09:40.380 --> 00:09:49.800 Phyllis Quinlan: i've been there for about five and a half years, and in that capacity I coached everyone in anyone I coach people from you know.

00:09:50.310 --> 00:10:00.300 Phyllis Quinlan: You know if all the whole spectrum, from the mailroom to the C suite, so to speak, and everybody in between anybody who needs, my services anybody who wants to reach out to me.

00:10:00.630 --> 00:10:04.170 Phyllis Quinlan: I coach everyone, but I also consider that if you've you've.

00:10:04.710 --> 00:10:20.310 Phyllis Quinlan: decided to have a profession in health care, regardless of had you what you do in that role, you know you really have something that's calling you to the healthcare piece and you're a professional healthcare provider, regardless of how you manifest that caregiving so that's one piece.

00:10:20.670 --> 00:10:21.690 Phyllis Quinlan: I do have my private.

00:10:21.690 --> 00:10:32.670 Phyllis Quinlan: Practice, and most of the people like I coach in my private practice our nurses, but I also coach a lot of first responders physicians.

00:10:34.530 --> 00:10:46.980 Phyllis Quinlan: social workers and the unsung heroes of the healthcare continuum which is family caregivers so I really specialized in professional end family caregivers.

00:10:47.250 --> 00:10:58.200 Phyllis Quinlan: So that is you know in my private practice that's that piece, and then in another aspect of my life, I am the career coach for two of our professional.

00:10:58.740 --> 00:11:06.540 Phyllis Quinlan: nursing organizations, the Association of perioperative nurses, those are the folks in the or in perioperative services around.

00:11:07.200 --> 00:11:22.080 Phyllis Quinlan: The operating room and i've also been invited to be the career coach for the American nurses association New York state chapter and that just started last month and I am absolutely thrilled to be ending, so I get to speak to hundreds of people a year.

00:11:23.100 --> 00:11:37.290 Phyllis Quinlan: i'm really very, very blessed it's the capstone of of a 40 plus year nursing career, you know, I do have a degree in psychology I have a degree in sociology I was a psychiatric social worker for a minute of my life.

00:11:37.800 --> 00:11:51.690 Phyllis Quinlan: And and went them back for nursing, you know my clinical background in nursing is critical care emergency trauma so i've seen a lot and had to work with a lot of things, not just family tragedies, but caregiver issues.

00:11:52.650 --> 00:12:01.800 Phyllis Quinlan: You know, and I have been a professional coach now for 20 plus years and I am certified by the International coaching federation, so I bring a lot to the role.

00:12:02.460 --> 00:12:13.170 Phyllis Quinlan: And then, as you know, you know in another life I was a hippie so you know just one of those typical Irish catholic Buddhists, you know the practice a lot of Eastern philosophy.

00:12:13.560 --> 00:12:25.980 Phyllis Quinlan: And you know, bring a lot of energetic healing or energy or let's just say Eastern approaches to a sense of creating sustainable resilience or building resilience and sustainable sense of well being.

00:12:27.000 --> 00:12:30.390 Frank R Harrison: mentioned to me, along the lines that you were also a reiki master so that.

00:12:30.480 --> 00:12:35.640 Phyllis Quinlan: I am a reiki master i'm a functionary master and i'm a reiki master so i'm out there i'm fringe.

00:12:40.890 --> 00:12:47.640 Frank R Harrison: Well, I guess, I must have it must have resonated during our first interview that we did what eight months ago now, I think it.

00:12:47.640 --> 00:12:49.080 Phyllis Quinlan: Was yes, while back.

00:12:49.800 --> 00:12:55.620 Frank R Harrison: I know, and at that time I was just focusing on my own personal caregiving issues, as I mentioned to you.

00:12:56.730 --> 00:13:05.910 Frank R Harrison: That as needed some ongoing personal care recently and I we had our to our panel discussion with the Gray, and with.

00:13:07.950 --> 00:13:10.260 Frank R Harrison: The share the care organization and.

00:13:11.640 --> 00:13:13.290 Phyllis Quinlan: Various positions yeah.

00:13:13.590 --> 00:13:21.900 Frank R Harrison: yeah and then we'll just Catherine chadwick the last couple weeks on court of audio stream before this particular show but.

00:13:23.160 --> 00:13:34.230 Frank R Harrison: The thing is, is that obviously that whole universe of people that you've come into contact with during your career has been giving you back all the work that you put out there to.

00:13:34.500 --> 00:13:34.710 Frank R Harrison: Some.

00:13:35.070 --> 00:13:36.840 Phyllis Quinlan: Point like you said, the capstone of your.

00:13:37.260 --> 00:13:52.710 Frank R Harrison: 40 plus years I think one thing that i'm trying to also figure out is you, you must have had experienced burnout and and other kinds of issues that you spend your career trying to coach people how to be resilient on correct, I mean.

00:13:53.160 --> 00:14:07.830 Phyllis Quinlan: There was there was a definite you know come back to your origins come back to yourself moment in my life and it, you know when I leaned into that and did the work that I encourage others to do everything changed.

00:14:08.940 --> 00:14:13.980 Frank R Harrison: Well, I mean what was that trigger for you, that told you, it was time to step back and take a breath.

00:14:14.220 --> 00:14:23.310 Phyllis Quinlan: So you know a lot of a lot of things were happening I stepped away from my Eastern philosophical practices for a huge period of time.

00:14:24.090 --> 00:14:36.660 Phyllis Quinlan: During my first marriage, I was leaning more into my nursing career it just I just lost my connection with that that was one thing and then the the dissolving of that.

00:14:37.620 --> 00:14:45.630 Phyllis Quinlan: relationship, of course, took its toll, I was in another relationship that took its toll I was trying to finish a doctorate that took its toll.

00:14:46.020 --> 00:14:58.110 Phyllis Quinlan: You know, and I decided to just really you know regroup I got back into Eastern philosophy I got back into into training and got back into meditating and being mindful.

00:14:58.710 --> 00:15:08.040 Phyllis Quinlan: I started to take better care of myself and with that I had a resurgence of buying back into a more resilient way of life.

00:15:08.700 --> 00:15:14.640 Frank R Harrison: That being said, we're about to take our first break and then we're going to step back into the next phase of.

00:15:15.690 --> 00:15:20.460 Frank R Harrison: phyllis his career and also we're going to talk about how she became a Co host and how.

00:15:20.700 --> 00:15:29.640 Frank R Harrison: Together we've been able to bring out other lessons for everybody out there, so stay tuned right here on this episode of frank about health where we're teaching them how to be resilient and we'll be back in a few.

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00:17:42.810 --> 00:17:48.900 Frank R Harrison: Welcome back to this episode of frank about health we're learning about resilience and professional coaching and.

00:17:49.830 --> 00:17:55.110 Frank R Harrison: I think the next question I had you've already answered, which is you specialize in targeted groups and they apparently.

00:17:55.620 --> 00:18:00.270 Frank R Harrison: go through the gamut of those people you've run into and your whole career with within.

00:18:00.930 --> 00:18:16.110 Frank R Harrison: The hospital system within your private practice within caregivers is there, I guess, you could say a preferred target or one that has been the most in demand for you, where you notice, you are able to put out your best.

00:18:17.610 --> 00:18:27.630 Phyllis Quinlan: So that's a that's a great question frank, because you know you can't be everything to everyone, you know as much as you want to be especially when you're a caregiver in your heart, you want to be everything to everyone.

00:18:28.020 --> 00:18:38.970 Phyllis Quinlan: I speak caregiving after 44 years of nursing and a couple of years of social work, you know I I understand the mindset of a caregiver I understand the culture we've been.

00:18:39.690 --> 00:18:47.190 Phyllis Quinlan: nurtured under I understand now that we've less learn those lessons from that culture and we have better thinking around resilience.

00:18:47.640 --> 00:18:53.700 Phyllis Quinlan: You know I I graduated nursing in the 70s, and it was a suck it up Buttercup kind of mentality.

00:18:54.090 --> 00:19:05.700 Phyllis Quinlan: You know, deny your own humanity, if you if you're not tough enough to do it then you're not made for this move on to something else you know, and now we are very much trying to reset.

00:19:06.630 --> 00:19:16.230 Phyllis Quinlan: The bar and the level and and and rework the culture, so that we're creating cultures that it's Okay, not to be okay, but it's not Okay, not to say something.

00:19:16.830 --> 00:19:33.300 Phyllis Quinlan: To me it's not Okay, not to ask for help so that we're really trying to encourage people to accept their own humanity to accept the fact that you know if Kovac taught us nothing if the professional caregivers go down the planet is doomed doomed.

00:19:34.320 --> 00:19:47.610 Phyllis Quinlan: Okay, so that there is a responsibility that comes out of that acknowledgement and insight that, as opposed to give give give until we are totally drained and giving from the fumes of our compassion.

00:19:48.030 --> 00:19:56.460 Phyllis Quinlan: We need to first take care of ourselves, so that we can give the best of what we have and respond appropriately to those who need us.

00:19:56.880 --> 00:20:08.400 Phyllis Quinlan: And you know we've had it backwards, for many, many years and we're getting there it's slow there's a lot of you know ingrained status quo thinking.

00:20:09.060 --> 00:20:21.660 Phyllis Quinlan: Because it's such a demanding industry and the caregiving professions are so demanding as professions, but we're getting there we're starting to see it and we're also starting to move, you know pre coven.

00:20:22.200 --> 00:20:30.720 Phyllis Quinlan: A lot of people looked at those millennials and those young kids as too obsessed about what's working for them and what's not working for them.

00:20:31.050 --> 00:20:41.700 Phyllis Quinlan: And I kept saying to myself, you know I may have to coach them on how to talk to people, as opposed to being on their phones and I won't have to coach them about self care they've got it right.

00:20:42.390 --> 00:20:52.410 Phyllis Quinlan: And sure enough now it's kind of like the the chicks teaching the hen you know we're learning from the younger people will guess what as we went through a navigated coven.

00:20:52.890 --> 00:21:08.160 Phyllis Quinlan: The younger people who who intuitively knew they had to take care of themselves, first in order to be of service are now helping us create the culture and the expectation that it's Okay, not to be okay, but it's not Okay, not to ask for help.

00:21:09.150 --> 00:21:13.440 Frank R Harrison: amazing so you must have found yourself definitely in a lot of.

00:21:14.520 --> 00:21:20.580 Frank R Harrison: I don't know if the word is burnout but well definitely a lot in demand during the time of the pandemic, I mean that's when.

00:21:20.970 --> 00:21:22.560 Frank R Harrison: you're running.

00:21:22.890 --> 00:21:24.030 Frank R Harrison: enemy, for lack of a better.

00:21:24.120 --> 00:21:35.520 Phyllis Quinlan: It was it was an odd time you know because um you know people, people were so afraid and and and people were also taking the.

00:21:36.000 --> 00:21:44.400 Phyllis Quinlan: You know, again I think i've shared with you, before I wish we use different language, it should have been personal distancing and social connection.

00:21:44.850 --> 00:21:57.750 Phyllis Quinlan: Not not you know personal distancing and social distancing because if there was a time when we needed to stay connected, even though we weren't physically in our each other's proximity, it was them.

00:21:58.110 --> 00:22:02.640 Phyllis Quinlan: You know, isolation is the worst coping mechanism anybody can choose.

00:22:03.330 --> 00:22:12.180 Phyllis Quinlan: When you when you feel a sense we're social creatures, by nature, so when you you either a forced into isolation or you choose isolation.

00:22:12.540 --> 00:22:21.090 Phyllis Quinlan: there's there's a there's a price to be paid, and you might hear some of your friends and colleagues say you know i'm just getting used to coming back out now.

00:22:21.570 --> 00:22:27.360 Phyllis Quinlan: You know i'm just getting used to being around people I may wear a mask I may not wear a mask personal choice.

00:22:27.960 --> 00:22:37.950 Phyllis Quinlan: The the hubbub about masks seems to be dying down as most things do they have a lifespan to them, but we're finding that people are feeling socially awkward.

00:22:38.580 --> 00:22:52.350 Phyllis Quinlan: And and and it's it's now we have to get back to you know, having conversations being more mindful of how we speak to one another, paying attention to body language acknowledging the fact that we are tired.

00:22:52.800 --> 00:22:57.120 Phyllis Quinlan: And the tiredness is bringing this incredible sense of irritability so.

00:22:57.420 --> 00:23:08.310 Phyllis Quinlan: You know our patients for a lot is thin very, very thin and you know, like every other industry, the healthcare industry wants to keep going forward.

00:23:09.420 --> 00:23:20.520 Phyllis Quinlan: You know it's just that for healthcare providers koeppen has not stopped since March of 2020 and people need to understand that you know where.

00:23:21.120 --> 00:23:31.080 Phyllis Quinlan: other industries have had various breaks with various other consequences for for the healthcare industry, there has been several clinical.

00:23:31.350 --> 00:23:44.760 Phyllis Quinlan: You know responses to coven part one, two, point O on the crime, you know what whatever, but there was also consequences after those it was consequences with supply chains, it was consequences with.

00:23:45.480 --> 00:23:54.870 Phyllis Quinlan: People getting vaccinated not getting vaccinated and then being laid off if they weren't vaccinated it was staffing issues around the great resignation that we're still arm wrestling with.

00:23:55.440 --> 00:24:07.200 Phyllis Quinlan: Right, so you know I think we just need to take a breath and understand that, in this particular industry everybody is exhausted and I i'm hoping that leadership can step back.

00:24:07.560 --> 00:24:16.440 Phyllis Quinlan: A little bit and have perspective because I find that many healthcare organizations across the country at least, is what i'm hearing from the hundreds of people I speak to.

00:24:16.980 --> 00:24:20.040 Phyllis Quinlan: Is that you know it's, not that I don't want to buy back.

00:24:20.040 --> 00:24:27.840 Phyllis Quinlan: In it's, not that I don't want to get enthusiastic yeah you know but i'm so tired I can't get I can't muster enough energy.

00:24:28.230 --> 00:24:44.670 Phyllis Quinlan: To you know to kind of get through my 40 hour or 40 hour plus week you know it's hard to get you know excited about the new initiative when you're like okay yeah yep rah rah you know, and you don't want you don't want your professional reputation to suffer from that.

00:24:45.300 --> 00:24:48.150 Phyllis Quinlan: Right, but there has to be some appreciation.

00:24:48.450 --> 00:24:56.730 Phyllis Quinlan: That you know everybody's giving you the big brave face and saying yes and wonderful and they're turning around going oh my God, if I.

00:24:57.420 --> 00:25:08.880 Phyllis Quinlan: If I could just take off for a month i'd be fine you know because we're at the situation where a long weekend in two weeks vacation is not doing it there's some serious NUTS it's still need to be untied.

00:25:09.300 --> 00:25:10.440 Phyllis Quinlan: You know there's.

00:25:10.770 --> 00:25:20.040 Phyllis Quinlan: Again, a lot of that has is centered around just learning how to play in the sandbox with each other again, one of the consequences, I have seen from Kobe.

00:25:20.640 --> 00:25:29.250 Phyllis Quinlan: Initially there was the most beautiful demonstration of inter professional collaboration, I have ever witnessed in my career.

00:25:30.120 --> 00:25:49.050 Phyllis Quinlan: And we have taught into professional collaboration, for years, you know but, but when Kobe hit everybody was on the live level playing field surgeons physicians nurses environmental services kitchen everybody was on a level playing field and there was this fabulous sense of synergy.

00:25:49.410 --> 00:25:51.630 Phyllis Quinlan: That that whole was greater than the sum of its.

00:25:51.630 --> 00:25:53.160 Phyllis Quinlan: Parts finally.

00:25:54.120 --> 00:25:54.360 Frank R Harrison: Yes.

00:25:54.450 --> 00:25:56.850 Phyllis Quinlan: It is one honestly what.

00:25:56.880 --> 00:26:10.260 Phyllis Quinlan: I thought that I think that was part of the reason why people got through the way they did, because it was the energy that came from that synergy is really you know, there was personal resilience, but then there was organizational resilience, it was pride.

00:26:10.650 --> 00:26:13.560 Phyllis Quinlan: There was, you know i'm doing my soul's work.

00:26:13.620 --> 00:26:21.150 Phyllis Quinlan: You know, there was a tremendous amount of satisfaction around what we were doing, even though we were exhausted doing it and scared to death doing it.

00:26:21.900 --> 00:26:36.840 Phyllis Quinlan: What what i'm seeing now, though, is is that old fashioned competition coming back and what i'm hearing across the country from the many, many people that I speak to across the country is that the silos are starting to go back up.

00:26:37.680 --> 00:26:42.180 Phyllis Quinlan: And, and that there's a little competition over here and a little competition over there.

00:26:42.480 --> 00:26:45.300 Phyllis Quinlan: And I hope I hope that could be.

00:26:46.440 --> 00:26:53.250 Phyllis Quinlan: God, you know we don't want to go back to business as usual, we really want to celebrate the synergy, the entire professional tennis I know we're.

00:26:53.550 --> 00:27:02.280 Phyllis Quinlan: we're focusing an awful lot on diversity equity and inclusion, and rightly so, we have to focus on access all of those things that popped up.

00:27:02.760 --> 00:27:13.020 Phyllis Quinlan: Undeniably, during our code response, but I really just want to if you're in a leadership position out there and you're in health care or any industry.

00:27:13.440 --> 00:27:22.770 Phyllis Quinlan: You know, please try to preserve that inter professional cohesiveness and synergy and respect, because that is what's going to take us for.

00:27:23.580 --> 00:27:31.020 Frank R Harrison: I would say, from your experience as a professional coach, this is an opportunity for you to cross industries and do that same experience.

00:27:31.320 --> 00:27:41.670 Frank R Harrison: to members of the travel industry, the hospitality industry, the finance industry other professions that we're already we're forced into that during the pandemic.

00:27:42.030 --> 00:27:50.070 Frank R Harrison: But instead of going back to silo ville if that's where they're headed try to find that middle ground hybrid ground which a lot of.

00:27:50.100 --> 00:27:51.270 Phyllis Quinlan: great things.

00:27:51.390 --> 00:27:54.630 Frank R Harrison: But maybe is the new normal that a lot of people haven't yet fully grasp.

00:27:54.690 --> 00:28:06.000 Phyllis Quinlan: You know the point you bring up is is not lost its its appointed one, and you know we what we have now leadership so leadership across the country, regardless of your industry or what you're doing.

00:28:06.840 --> 00:28:13.560 Phyllis Quinlan: You now have, we have a leadership imperative postcode to create the healthiest work environment we possibly can.

00:28:14.070 --> 00:28:22.020 Phyllis Quinlan: And you know people will work on their own personal resilience, but they can't go to work and have that personal resilience undermined.

00:28:22.470 --> 00:28:27.210 Phyllis Quinlan: So you know we keep saying take care of yourself take care of yourself take care yourself.

00:28:27.540 --> 00:28:36.450 Phyllis Quinlan: Well that's fine, but if i'm spending a third of my life or more at work in a toxic environment or an unhealthy way where systems are broken.

00:28:36.810 --> 00:28:40.320 Phyllis Quinlan: Communication doesn't happen collaboration is a thing of the past.

00:28:40.950 --> 00:28:49.650 Phyllis Quinlan: Then, no matter how resilient I am personally the organization is not going to move forward so i've been doing a lot of.

00:28:50.010 --> 00:28:54.210 Phyllis Quinlan: You know, speaking about healthy work environment, especially around the issues.

00:28:54.600 --> 00:29:04.530 Phyllis Quinlan: Of disruptive behavior and unfortunately during coven those people who deal in bullying and chronic instability had fresh meat they had.

00:29:04.830 --> 00:29:17.100 Phyllis Quinlan: People who were vulnerable people who you know we're at the mercy of and and and because everybody was so busy that kind of behavior was happening in the background, as it does, I call it shadow behavior.

00:29:17.460 --> 00:29:25.200 Phyllis Quinlan: it's time to come back out and throughout the country have a united effort towards really establishing healthy work environments.

00:29:25.620 --> 00:29:34.380 Frank R Harrison: And now we're headed for another break so when we return we're going to learn a lot of the experiences that phyllis has brought not only within her career, but also.

00:29:34.620 --> 00:29:44.820 Frank R Harrison: To right here at frank about health amongst some of the other works that she's been doing on the side stay tuned as we're being resilient right here on frank about health, both on talk radio dot nyc and Facebook live.

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00:30:48.840 --> 00:30:59.730 Small Business trying to navigate the covert 19 related employment laws Hello i'm Eric savoured employment law business law journey and host of the new radio show employment law today.

00:31:00.330 --> 00:31:12.990 On my show who have guests, to discuss the common employment law challenges business owners are facing during these trying times tonight on to the things from 5pm to 6pm Eastern time on talk radio dot nyc.

00:31:17.790 --> 00:31:26.550 you're listening to talk radio nyc at www talk radio dot nyc now broadcasting 24 hours a day.

00:31:47.820 --> 00:32:01.650 Frank R Harrison: Welcome back, and right now my next question for you phyllis is do you specialize in targeted groups, actually, I think that was the question I asked you this, do you specialize in any particular areas that was it.

00:32:02.040 --> 00:32:15.150 Phyllis Quinlan: um so again pardon me so again my my specialty is around you know building resilience and what I like to call renewable compassion.

00:32:15.750 --> 00:32:20.610 Phyllis Quinlan: Because we we've talked a lot about compassion fatigue caregiver fatigue empathy fatigue.

00:32:21.060 --> 00:32:31.860 Phyllis Quinlan: But you know building resume and read resilience and sustaining that is vital and then finding a way to be able to first be compassionate towards yourself.

00:32:32.340 --> 00:32:43.830 Phyllis Quinlan: And then finding that way to be able to create renewable compassion that you can offer others is something else I specialize in and then just overall sense of well being you know.

00:32:45.150 --> 00:32:49.980 Phyllis Quinlan: I use a lot of the work from my colleagues in the applied applied positive psychology realm.

00:32:51.210 --> 00:33:03.000 Phyllis Quinlan: To talk about authentic wellness or authentic senses of wellness and then really working with leadership, and again I you know healthcare leadership is probably my default group.

00:33:03.720 --> 00:33:17.280 Phyllis Quinlan: But with any industry or any small business, anyone who was really looking to create a healthy work environment for their people, so that the other things that you're trying to do with that industry, whether it's innovation.

00:33:18.300 --> 00:33:27.570 Phyllis Quinlan: Whether it is you know, have you know just creating a sense of team, you know where people are not looking to leave.

00:33:28.530 --> 00:33:36.120 Phyllis Quinlan: so that people can give world class excellence, at whatever their profession is you want to keep your talent, as opposed to bleed your talent.

00:33:37.140 --> 00:33:53.940 Phyllis Quinlan: that's really what creating the benefits of creating a healthy work environment and certainly dealing with the issues of disruptive behavior bullying and chronic and civility it's hard work to lean into those subjects, but the return on that investment is huge.

00:33:54.810 --> 00:33:59.250 Frank R Harrison: yeah I think you mentioned to me that you, you wrote a book on some of these topics, did you did.

00:33:59.730 --> 00:34:01.650 Phyllis Quinlan: I did I did so.

00:34:03.510 --> 00:34:09.270 Phyllis Quinlan: So the the book, let me just turn the light off because I think you might be able to see the.

00:34:10.860 --> 00:34:26.880 Phyllis Quinlan: Better, but it is bringing shadow behavior into the light of day effectively understanding and managing bullying and instability in healthcare, and this is in kindle form on Amazon, or it can be purchased a hard copy on my website.

00:34:28.050 --> 00:34:37.500 Phyllis Quinlan: And thank you for bringing it up front, because you know I think it's it's really important, as I said before, if you have a toxic work environment.

00:34:38.640 --> 00:34:47.250 Phyllis Quinlan: you're going to bleed talent, regardless of how resilient your staff is it's as simple as that, and what has happened is you know we look at the different.

00:34:47.550 --> 00:34:59.730 Phyllis Quinlan: Areas that create a healthy work environment we look at communication collaboration leadership, you know appropriate recognition, there are so many pillars that.

00:35:00.300 --> 00:35:10.980 Phyllis Quinlan: You know, we can address, but one that we really seem to be reluctant in addressing is working, understanding and effectively managing disruptive behavior.

00:35:11.400 --> 00:35:21.390 Phyllis Quinlan: And I think it's because, quite honestly, none of us were ever really schooled in having to manage disruptive behavior and I include our healthcare professionals outside of the world of.

00:35:21.750 --> 00:35:23.910 Phyllis Quinlan: You know our beloved colleagues and behavioral health.

00:35:24.840 --> 00:35:33.360 Phyllis Quinlan: You know if I was in the emergency department, and you know, I was in charge, and I had an opportunity to give a nurse in assignment of for gunshot wounds.

00:35:33.720 --> 00:35:42.420 Phyllis Quinlan: or one person who was emotionally disturbed and acting out trust me they're going to take the four gunshot once because we don't know enough about how to manage behavior.

00:35:42.930 --> 00:35:52.650 Phyllis Quinlan: You know, so I think there's a tremendous amount of schooling and and awareness building about having crucial conversations that need to happen.

00:35:53.220 --> 00:36:09.600 Phyllis Quinlan: But we first have to acknowledge that there is a problem and there is a problem in healthcare, so I think it was Willie Sutton you know that was once DAS, you know why do you rob banks and his answer was that's where the money is.

00:36:09.720 --> 00:36:23.940 Phyllis Quinlan: You know it, so if you are someone who was in a just, who engages in disruptive behavior where else to go but health care where you're surrounded by caregivers who, even in a leadership position want to help.

00:36:24.660 --> 00:36:37.680 Phyllis Quinlan: Right, sometimes we our own worst enemies, we we we don't understand how someone who engages in bullying can tell us what we want to hear in the moment to get out of an awkward situation, but have no intent.

00:36:38.010 --> 00:36:49.380 Phyllis Quinlan: at all to comply with what they swear they will comply with or change to their behavior is very cyclical we people who are chronically uncivil notoriously have low.

00:36:50.070 --> 00:36:56.220 Phyllis Quinlan: emotional intelligence and while you can remediate someone who has low emotional intelligence.

00:36:56.820 --> 00:37:06.360 Phyllis Quinlan: The question becomes do you have the resources, the time the money and the effort to do that, and you know, very few organizations have that kind of.

00:37:07.110 --> 00:37:24.210 Phyllis Quinlan: resource to be able to pour into one or two people who are engaging in that in that behavior, the problem is, is that if you, you know, regardless of the size of your staff, all you need is one or two people engaging in disruptive behavior and you've got a problem.

00:37:24.780 --> 00:37:34.320 Phyllis Quinlan: Right and you've got a big one, and the the people, the 85 to 90% of the people that are coming to work ready, willing and able to do a great job.

00:37:34.890 --> 00:37:40.200 Phyllis Quinlan: and work in a team like manner, are looking at leadership go and what part of this don't you see.

00:37:40.980 --> 00:37:47.160 Phyllis Quinlan: Or why, why are you sitting on your hands why you're you're reluctant to act don't you understand they're playing you like a fiddle.

00:37:47.640 --> 00:37:55.980 Phyllis Quinlan: So many times, I say to people when someone shows you their true colors don't repaint them because we try to you know there's a there.

00:37:56.490 --> 00:38:05.940 Phyllis Quinlan: Are communication or confusing communication techniques that bully us bullies use predominantly plausible deniability and gaslighting.

00:38:06.900 --> 00:38:15.300 Phyllis Quinlan: She was essentially you know, make it think that it will that there's a bigger problem than you think and everybody's engaging in this and it's really them and it's not me and.

00:38:15.540 --> 00:38:22.650 Phyllis Quinlan: You know, and you know they they go victim on you very well, and if you don't understand the mindset of how they work.

00:38:23.070 --> 00:38:24.660 Phyllis Quinlan: Then it's very hard for you.

00:38:24.870 --> 00:38:33.930 Phyllis Quinlan: To put structure and healthy boundaries around what you will accept and what you won't accept it's very hard for you to be able then to do anecdotal notes that.

00:38:34.200 --> 00:38:43.560 Phyllis Quinlan: memorialize this disruptive behavior and its impact on the staff in a manner that can be that can hold up scrutiny either to arbitration or litigation.

00:38:43.830 --> 00:38:52.530 Phyllis Quinlan: So you really have to know how to do this and we've not been taught how to do this so that's what I really would like to offer now.

00:38:52.950 --> 00:38:57.390 Phyllis Quinlan: You know the the leaders across the country, especially those in healthcare is.

00:38:58.230 --> 00:39:15.360 Phyllis Quinlan: A better understanding of the thinking of someone who's engaging and bullying and the thinking of someone who is engaging and chronic and civility, we all know, the toll that it takes we just don't know how to fix it and there is no fixing it there's only dealing.

00:39:16.320 --> 00:39:20.760 Phyllis Quinlan: So this is not going to magically go away someone's not going to have a magical moment and say.

00:39:21.030 --> 00:39:24.360 Phyllis Quinlan: Oh i'm transformed i'm better that's never happening.

00:39:25.200 --> 00:39:29.250 Frank R Harrison: But isn't it interesting how they ended up in the health care profession, to begin with.

00:39:29.610 --> 00:39:40.230 Phyllis Quinlan: Well, as I, as I share with you that's where they were tolerated Do you understand that's where the money is, so to speak, so if the inappropriate behavior happens and people.

00:39:40.590 --> 00:39:47.220 Phyllis Quinlan: Naturally, are people who extend the finish line because you're telling them, thank you very much i'll really try harder.

00:39:47.820 --> 00:40:03.570 Phyllis Quinlan: And you have no intention of trying harder you actually think the rest of the world has to accommodate you and I, as a healthcare think I fixed it or I cured it then I extend this finish line, only to have to come back a couple of three months later to the same recurrent issue.

00:40:04.500 --> 00:40:05.700 Phyllis Quinlan: So the staff.

00:40:05.760 --> 00:40:23.550 Phyllis Quinlan: sees what's happening leadership is trying to be patient and supportive and the talent is leaving in droves, because you're not acting timely and you're not acting decisively and you're not seeing it for what it is.

00:40:24.690 --> 00:40:30.060 Frank R Harrison: Well, I guess that's another thing that coven did shed a light on that's where we were able to really see.

00:40:31.200 --> 00:40:32.730 Frank R Harrison: Workers who were the most essential.

00:40:32.940 --> 00:40:44.100 Phyllis Quinlan: Well, just remember we call it shadow behavior, which means that it's not over, you know it's it's all hiding behind plausible deniability behind victimization behind gaslighting.

00:40:44.490 --> 00:40:53.010 Phyllis Quinlan: And you know when you're really busy trying to stamp out a pandemic you're not paying attention to someone who's chewing on someone else.

00:40:53.370 --> 00:41:02.370 Phyllis Quinlan: But you know if we were to collectively asked those of our professional colleagues who have decided, either to work through an agency or a travel firm.

00:41:02.970 --> 00:41:12.780 Phyllis Quinlan: For 10,000 different reasons, right now, and ask them how's it going in that healthcare environment are you being welcomed, are you being accepted, are you.

00:41:13.020 --> 00:41:26.790 Phyllis Quinlan: Are you being encouraged to maybe rethink and join our culture, because maybe this is a better fit for you, I think you'll find that the the testimonies are more or less around I go to work I come home I go to sleep.

00:41:27.150 --> 00:41:29.520 Phyllis Quinlan: Because there isn't that kind of welcoming culture.

00:41:29.520 --> 00:41:40.170 Phyllis Quinlan: In fact there's more of a hostile environment that's happening with some folks and that's just the people that are coming and going, you know, there is definitely people who are.

00:41:40.800 --> 00:41:44.730 Phyllis Quinlan: Staying in organizations and maybe trying on different maybe.

00:41:45.210 --> 00:41:55.650 Phyllis Quinlan: Transferring to a different service or a different department or a different shift trying to find civility in someplace way, shape or form, so that they can practice in peace.

00:41:56.070 --> 00:42:08.550 Phyllis Quinlan: You know or someone at the end of their rope and you know I think what happened, I think, part of the reasons, certainly not all of the reason but certainly contributory factor was that when people were home.

00:42:09.330 --> 00:42:22.980 Phyllis Quinlan: And they were out of that toxic environment they were extremely reluctant to go back so when you know people are saying well the gates are open, now the doors are open come on back to the organization they're going on, oh no.

00:42:24.810 --> 00:42:36.390 Phyllis Quinlan: No, no, if I want to welcome that back into my life because, quite honestly I may be isolating myself, but at least i'm peaceful at least i'm not being tormented i'm not having to you know.

00:42:37.290 --> 00:42:48.420 Phyllis Quinlan: Try to navigate you know, with all the distractions that happen that can increase in healthcare, the distractions can increase risk for error, it can increase risk for injury.

00:42:48.810 --> 00:42:56.310 Phyllis Quinlan: You know there's so many things that that are happening, when you are so distracted with trying to manage disruptive behavior.

00:42:57.210 --> 00:43:09.240 Phyllis Quinlan: That you know, do you if you have an opportunity to be outside of that for a while and you realize that's not exactly how it has to be there is a great reluctance to join back in.

00:43:10.890 --> 00:43:15.390 Frank R Harrison: Well we're about to take our final break and then we want to recap, not only.

00:43:16.590 --> 00:43:23.370 Frank R Harrison: What you've done and what you're doing right here on frank about health but also what you're going to be doing in the near future so.

00:43:23.940 --> 00:43:36.630 Frank R Harrison: Gentlemen stay tuned as we're talking about resilience and professional coaching with Ellis Quinlan our co host and special guest today and we'll be right back right here on talk radio that nyc and Facebook live state to.

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00:45:35.100 --> 00:45:44.580 Frank R Harrison: Welcome back and so phyllis, what can I say, for the last eight or nine months we have done oh my God at least eight brilliant shows together.

00:45:45.000 --> 00:45:51.690 Frank R Harrison: And from what i've just learned about your background and the things that you've been doing over the last 40 plus years.

00:45:52.140 --> 00:45:59.190 Frank R Harrison: I can see how we came up with those topics and those special guests that were able to highlight various aspects of what you've been.

00:45:59.610 --> 00:46:05.340 Frank R Harrison: Doing with your coaching with your resiliency training we had Catherine, who talked about the sunshine quotient.

00:46:05.700 --> 00:46:20.820 Frank R Harrison: We had Peggy pelo sorry, who was able to show her her hidden talents at the end of that segment and I can see clearly that what you must have had to you know, engage in your own talents within your career to keep yourself balance.

00:46:21.840 --> 00:46:33.390 Frank R Harrison: Do you want to share exactly how with which of those shows was most meaningful to you and how it really resonated with what your life's career has been about like what yeah.

00:46:33.540 --> 00:46:49.920 Phyllis Quinlan: That that's a tough one that's a tough one, because every everybody, you know really brought something very quite extraordinary their story was quite extraordinary, I think, Dr Dorothy Noah Martin really touched my heart when she she talked about.

00:46:50.970 --> 00:47:03.510 Phyllis Quinlan: You know regaining your strength after disappointment and being kind to yourself and and really again, you know, offering yourself that kind of compassion, but being strong enough to walk back.

00:47:04.500 --> 00:47:10.860 Phyllis Quinlan: As as most coaches will offer you to be kind of be strong enough to walk back some habitual behaviors.

00:47:11.610 --> 00:47:20.910 Phyllis Quinlan: That are self sabotaging so you know if we all have some habitual behaviors and some mindsets and some thinking that God is from where we were to where we are now.

00:47:21.570 --> 00:47:28.620 Phyllis Quinlan: And you know, and we want to honor them there's you know you don't want it, you don't want to just trash everything and say everything was rotten because clearly it's not.

00:47:29.100 --> 00:47:37.260 Phyllis Quinlan: But there comes a time when you are kind of hitting up against the wall you're you're kind of stuck where you are and Dorothy talked about that.

00:47:37.680 --> 00:47:55.470 Phyllis Quinlan: When you're stuck it's time to get busy it's time to get busy first with loving kindness towards yourself self compassion and then be strong enough to deal and face some of those habitual behaviors that are actually short circuiting your career now self sabotage sabotaging you.

00:47:56.490 --> 00:48:04.830 Phyllis Quinlan: And then find that inner strength to be able to let those go and embrace new ways of being and perhaps expanding mindsets I thought she was extraordinary.

00:48:05.280 --> 00:48:19.020 Phyllis Quinlan: I don't know what else, I can say about picky pillows sorry um you know she she's the living and breathing embodiment of someone who has a chronic illness and has risen to be heroes for so many with the same chronic illness.

00:48:19.260 --> 00:48:30.690 Phyllis Quinlan: What I think touched me the most about Peggy aside from she wanted to be a dancer and an actress and her mother said no, because she had diabetes and needed good in health insurance.

00:48:31.050 --> 00:48:32.340 Phyllis Quinlan: doesn't die from that.

00:48:32.550 --> 00:48:47.610 Phyllis Quinlan: You know, we all know that peggy's dancing career still blossomed you know, regardless of that, but I think what in Peggy story what touched me the most was her complete dedication to advocacy for her patients.

00:48:48.030 --> 00:49:03.030 Phyllis Quinlan: when she talks about you know people working with people to try parents and and children and adolescents who are newly diagnosed, or perhaps have had are dealing with type one diabetes for X amount of years.

00:49:03.630 --> 00:49:12.600 Phyllis Quinlan: Who are now kind of settling into a way, only to have insurance companies now say i'm not going to cover that particular medicine, this is this needs a different authorization.

00:49:12.960 --> 00:49:13.920 Phyllis Quinlan: And how she.

00:49:14.160 --> 00:49:21.690 Phyllis Quinlan: She gets on those phones to advocate with those insurance companies when she gets on those phones with schools to say.

00:49:21.900 --> 00:49:32.790 Phyllis Quinlan: You are not leaving the diabetic children in the classroom during a field trip, because they have rights and you have to get a nurse to be there to provide for them, they have civil rights.

00:49:33.180 --> 00:49:49.590 Phyllis Quinlan: And the rights to a childhood, I mean you can see, not everybody fully appreciated it's just not passing meds and changing bandages with nursing there is so much psychosocial pieces to it when we talk about holistic approaches to well being.

00:49:50.610 --> 00:49:59.880 Phyllis Quinlan: You know, I think that Peggy just really takes the cake she's my hero, and has been for quite a long time as a champion for other for patients and their families.

00:50:00.570 --> 00:50:10.410 Phyllis Quinlan: with Catherine, you know chadwick what what I love about Catherine and cat as as we shared kathryn and I are you know just about the same age with just us the same background.

00:50:10.770 --> 00:50:18.930 Phyllis Quinlan: And just about the same kind of embracing of happiness, you know that we are open to energy healing vibration frequency.

00:50:19.380 --> 00:50:26.910 Phyllis Quinlan: You know all of those things that will come to light, more and more as we progress with different forms of.

00:50:27.270 --> 00:50:37.260 Phyllis Quinlan: of self care and complementary ways of achieving wellness what I love about her is the whole idea that you have to have mental fitness.

00:50:37.650 --> 00:50:48.120 Phyllis Quinlan: And you know I think sometimes when we talk about mental health there's now a little bit of a stigma around that phrase right, you know that oh you're not healthy.

00:50:48.660 --> 00:50:55.860 Phyllis Quinlan: You know so, then what are you crazy nuts, what are you damaged and, of course, we know that is not the case.

00:50:56.160 --> 00:51:05.130 Phyllis Quinlan: But there is a lot of ignorance and we still have a lot of awareness building to do around that we still have you know many people who are struggling with mental illness.

00:51:05.400 --> 00:51:10.320 Phyllis Quinlan: You know, people are afraid of them and and by and large, these are the least violent people on the planet.

00:51:11.040 --> 00:51:28.590 Phyllis Quinlan: And you know so there's a lot of you know, awareness, it has to be raised, but when she switches it up just to say mental fitness not toughness she doesn't want you shutting down but mental fitness, which is all about resilience well being grit and fortitude.

00:51:29.670 --> 00:51:32.970 Phyllis Quinlan: You know, and she matches that up with her athletic self.

00:51:34.020 --> 00:51:42.900 Phyllis Quinlan: I think she opens a whole different way of having people understand the possibilities of health and well being for them.

00:51:43.530 --> 00:51:46.170 Phyllis Quinlan: That you know I can sidestep this.

00:51:46.170 --> 00:51:50.700 Phyllis Quinlan: thought of you know, somewhere along the line my mental health took a hit.

00:51:51.600 --> 00:52:08.280 Phyllis Quinlan: I just need to say to every one of our listeners frank everybody's mental health took a hit you're in good company okay I don't care how strong you think you are how weak you think you are every but nobody went through the coven experience on this planet unscathed in some way.

00:52:08.580 --> 00:52:09.330 Frank R Harrison: That is correct.

00:52:09.540 --> 00:52:11.580 Phyllis Quinlan: So, for her to now think of it as.

00:52:12.420 --> 00:52:13.050 Phyllis Quinlan: As right.

00:52:13.410 --> 00:52:15.270 Frank R Harrison: To the advantage to serve others.

00:52:15.360 --> 00:52:28.680 Phyllis Quinlan: Exactly, so you know i'm saying now resist the temptation to isolate start to buy back and trust that you need to socialize more and really resist the temptation to you know.

00:52:29.430 --> 00:52:38.580 Phyllis Quinlan: to shut down as opposed to engage and she's taking it from a different perspective that will appeal to a whole different group of folks.

00:52:39.060 --> 00:52:52.080 Phyllis Quinlan: That are now figuring well you know I can get back out and walk again I can get back out and ride my bike again and Oh, by the way, it's not just physical fitness it's mental fitness so, you know as i've shared with you.

00:52:52.770 --> 00:52:56.640 Phyllis Quinlan: You know healthcare providers are among the most creative people on the planet.

00:52:57.030 --> 00:53:05.340 Phyllis Quinlan: You know i'm just going to i'm going to indulge a minute here frank, you know when you when you know, everybody has the ability to be a good person episodically.

00:53:05.670 --> 00:53:17.850 Phyllis Quinlan: You know you take care of your parents you take care of your cousin you know I had three older parents that I would my sister and I were successful in getting to a peaceful death everybody can be a good person.

00:53:18.600 --> 00:53:29.340 Phyllis Quinlan: More than likely when it's cold for for a period of time, but professional caregivers However we manifest that caregiving have decided to make human service a profession.

00:53:29.880 --> 00:53:37.830 Phyllis Quinlan: it's extraordinary it makes us among the most generous people on the planet, and we are the least likely to recognize that.

00:53:38.250 --> 00:53:53.520 Phyllis Quinlan: And I hope if there are professional caregivers listening to this they hear me and hear me loudly, you are among the most generous people on the planet and you need to nurture your compassionate nature and keep feeding it with good self, care.

00:53:53.910 --> 00:53:54.720 Phyllis Quinlan: and good.

00:53:54.810 --> 00:54:13.350 Phyllis Quinlan: Mental fitness and reaching out to to to have people help you untie the knots of whatever's happened in the last couple of three years, so that you can fully engage and meet your purpose and your mission and your souls work, because that is where your joy is.

00:54:14.100 --> 00:54:29.550 Frank R Harrison: Well, but we are almost three minutes to end, but you have answered my final question in the last 12 minutes, who needs a coach and pretty much that's everybody, but the best coach is yourself if you can get your own awareness.

00:54:30.600 --> 00:54:47.580 Phyllis Quinlan: The thing you need to understand is you know the person being coached decides how often they get coached the person being coached decides what you're going to talk about in coaching there is no top down, it is coach to coach it's coaching to coach.

00:54:47.880 --> 00:54:52.470 Phyllis Quinlan: yeah that you control your ship you decide what's going to happen in the session.

00:54:52.680 --> 00:55:04.320 Phyllis Quinlan: So no one's telling you what to do, you're actually just saying today i'm ready to talk about this and you're getting that supportive listening and guidance around goals that you yourself established.

00:55:04.860 --> 00:55:10.620 Frank R Harrison: now being that you have a hippie life a reiki life, who is our next guest next week.

00:55:10.950 --> 00:55:20.760 Phyllis Quinlan: We are going to have a reiki practitioner a reiki master her name is Constance curl she she has her own private practice out on long island and oyster bay.

00:55:21.150 --> 00:55:29.010 Phyllis Quinlan: And she's going to talk about energetic healing and reiki and some yoga and I am so excited about having her on the program next week.

00:55:29.730 --> 00:55:37.530 Frank R Harrison: me too and, by the way, I know, Sam leibowitz was out there, helping produce this episode, you have to be aware, if I haven't said it i'll say it again.

00:55:37.770 --> 00:55:47.790 Frank R Harrison: You have been a coach to me for the last seven years and i'm glad you actually producing this particular episode, it was a surprise, but at the same time, it was my chance to also honor you as well.

00:55:48.000 --> 00:55:48.810 Phyllis Quinlan: There you go.

00:55:49.290 --> 00:55:56.280 Frank R Harrison: Here we are about to sign off, but, ladies and gentlemen, stay tuned for tomorrow's list of business shows, which is always Friday.

00:55:57.390 --> 00:56:00.000 Frank R Harrison: wise content creates wealth and.

00:56:01.380 --> 00:56:13.080 Frank R Harrison: philanthropy and focus it's not in that sequence but they're the morning shows for Friday on talk radio that nyc and, as you just heard, who our guest is next week stay tuned for another episode of frank about health next Thursday and.

00:56:14.340 --> 00:56:20.640 Frank R Harrison: we'll just hope that you all have a good weekend coming up, and thanks for listening to this episode of frank about health.

00:56:20.940 --> 00:56:35.520 Frank R Harrison: And you and I phyllis we have some things ahead, which we're saving till the time is right, but i'm just grateful to you for having been my co host this past year and I just see some new things coming up in the horizon, that i'm looking forward to celebrate with you.

00:56:35.550 --> 00:56:44.340 Phyllis Quinlan: i'm excited about that too frank it's time folks get back out there, and you know live the 360 degrees of your entire life.

00:56:44.670 --> 00:56:48.960 Frank R Harrison: Exactly alright everybody thanks for staying tuned and we'll see you next week.

00:56:50.430 --> 00:56:50.820 good night.

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