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Employment Law Today

Tuesday, February 16, 2021
16
Feb
Facebook Live Video from 2021/02/16 - E.I. Equals Business Success!

 

2021/02/16 - E.I. Equals Business Success!

[NEW EPISODE] E.I. Equals Business Success!

During times of chronic stress, having the right tools of Emotional Intelligence (EI) when relating to your employees is a critical factor for your success as a business.



In this episode, Debbie Muno, Managing Member of The EI Academy, will provide tips for employers to improve their EI skills and communicate better with their employees.


Tune in for this informative conversation at TalkRadio.nyc or watch the Facebook Livestream by clicking here.


Show Notes

Segment 1

How important it is for employers to increase their emotional intelligence skills. Debbie believes that it is critical because we as humans are emotional creatures. Eric has witnessed conflicts become exacerbated within business due to a lack of EI (emotional intelligence). Developing those skills takes a lot of work. One of the most important skills that they focus on is being present. This means actively listening and being in tune with your feelings in the moment.

Segment 2

They talk about the impact of prolonged stress due to isolation during covid effects our emotional intelligence. In order to get a better understanding of this, Debbie explains the physiological way that our brains and bodies process stress.

Segment 3

Eric talks about the stress that many are experiencing around career, finances, and partnerships during this pandemic. Debbie talks about how we are social creatures and we have to put in effort to communicate with our loved ones. Humans also struggle to navigate the uncertainty and these times are very stressful and inconsistent. Debbie walks us through an emotional intelligence exercise with a focus on former employers. Through this exercise you will make observations about the communication and impact of former employers.

Segment 4

After completing the exercise, Debbie reviews Eric’s answers and discusses how those employers impacted him professionally and personally. If you would like to speak to Debbi, she can be reached at debbi.muno@gnosinternaitonal.com or visit genosnorthamerica.com for more.


Transcript

00:00:46.920 --> 00:00:54.630 Eric Sarver, Esq.: evening, welcome to employment law today i'm your host erick saga i'm an employment law and business law attorney.

00:00:55.050 --> 00:01:04.350 Eric Sarver, Esq.: For the law of American soccer and I host this weekly show every Tuesday night at 5pm where I have guests that are live and we discuss.

00:01:04.650 --> 00:01:14.430 Eric Sarver, Esq.: issues that affect businesses both small and mid sized companies and organizations, particularly in light of the pandemic, and so we cover issues involving.

00:01:14.730 --> 00:01:30.480 Eric Sarver, Esq.: Employment and Labor law, we talked about business law issues and we have future guests who can motivate educate inspire and in that vein i'm welcome happy to welcome today my guest to debbie my know.

00:01:31.560 --> 00:01:41.070 Eric Sarver, Esq.: Who is the Managing Director of North America and debbie I will give you a more proper introduction in the moment, but I wanted to say, welcome to the show.

00:01:41.730 --> 00:01:45.660 Debbie Muno: hi Eric Thank you so much for inviting me and for having me today i'm looking forward to it.

00:01:48.270 --> 00:01:54.270 Eric Sarver, Esq.: Well, my pleasure, I think we have very interesting topic that people are going to really get much out of so and I think i'll.

00:01:54.750 --> 00:02:01.710 Eric Sarver, Esq.: launch into that that segue into an introduction of you, and we can begin what should be an interesting conversation right so great.

00:02:02.340 --> 00:02:12.120 Eric Sarver, Esq.: So my the topic for tonight is emotional intelligence in the workplace, using ei to enhance communication and conflict resolution.

00:02:12.660 --> 00:02:20.550 Eric Sarver, Esq.: And my guest tonight is, as I mentioned, Miss debbie know debbie is a Managing Director of jenna's North America.

00:02:21.240 --> 00:02:30.000 Eric Sarver, Esq.: She is an entrepreneur with a key insight into the value of emotional intelligence in the context of employer employee relationships.

00:02:30.690 --> 00:02:38.070 Eric Sarver, Esq.: debbie's diverse background people wait for a current career she co hosted a weekly charges TV show from ages 12 to 15 in.

00:02:38.940 --> 00:02:44.670 Eric Sarver, Esq.: therapy was obviously a competitive gymnast until age 20 and it started an assessment business with her husband.

00:02:45.390 --> 00:02:58.590 Eric Sarver, Esq.: In 1998 and then co founded the Khan Academy in 2016 with her husband Jeff as an extension of their mutual passion for emotional intelligence and, most recently.

00:02:59.310 --> 00:03:03.840 Eric Sarver, Esq.: formed Janata North America, in a partnership with janice international.

00:03:04.500 --> 00:03:20.220 Eric Sarver, Esq.: And miss meadows work with Jeunesse gives her the amazing opportunity to work with internal and external coaches consultants and trainers and including organizational development specialist l amp D professionals human resource professionals.

00:03:21.360 --> 00:03:27.960 Eric Sarver, Esq.: Corporate trainers and business owners, enabling them to become certified as emotional intelligence practitioners.

00:03:28.380 --> 00:03:46.140 Eric Sarver, Esq.: And to fill this critical need advancing ei inside of their client companies and organizations and in our personal time debbie Amano enjoys yoga snow and water skiing sports have all kind mysteries wine comedies superhero movies very nice I like that.

00:03:47.460 --> 00:03:59.190 Eric Sarver, Esq.: The science channel for family, including her husband Jeff has mentioned and they're a basset hound Humphrey so when that impressive background once again debbie welcome it's great to have you on tonight.

00:03:59.640 --> 00:04:11.040 Debbie Muno: Thanks Eric it's a pleasure to be here and i'm really excited to talk about something that i'm so passionate about so I know we've got an hour to chat I have a feeling that we might move through that time pretty quickly together.

00:04:12.090 --> 00:04:17.910 Eric Sarver, Esq.: I think so, yes, I find the all Omega habits tend to go rather fast time flies by.

00:04:19.170 --> 00:04:28.830 Eric Sarver, Esq.: And so, but we'll just cover whatever we can and we have some good questions and topics on the table here so speaking, of which the topic for tonight show, as I mentioned.

00:04:29.550 --> 00:04:33.840 Eric Sarver, Esq.: So the background and topic as debbie and I were speaking about is really the following.

00:04:34.380 --> 00:04:42.270 Eric Sarver, Esq.: That emotional intelligence has been gaining recognition as a key ingredient for success and happiness that's, whether in business.

00:04:42.660 --> 00:04:53.040 Eric Sarver, Esq.: Whether you're a business owner or an employee or the Korean career advancement partnership and life and it includes having the awareness of one's emotional reactions.

00:04:53.490 --> 00:05:04.380 Eric Sarver, Esq.: and feelings and internal programming, as long as well as the ability to separate oneself out from impulsivity that may come with powerful emotions and it also includes.

00:05:05.070 --> 00:05:15.570 Eric Sarver, Esq.: The empathy to see another's perspective without being clouded by anger fear or judgment, so what happens when exposure to prolong chronic stress and trauma.

00:05:16.140 --> 00:05:22.230 Eric Sarver, Esq.: Like let's say 11 months pandemic a politically tumultuous year and economic downturns.

00:05:23.130 --> 00:05:34.110 Eric Sarver, Esq.: Other challenging events to name a few what happens in these events way on our individual and collective minds, how does the lack of ei emotional intelligence contribute.

00:05:34.470 --> 00:05:41.610 Eric Sarver, Esq.: To conflict between employers and employees or business owners and their clients and how does it create more stress than happiness.

00:05:42.180 --> 00:05:58.500 Eric Sarver, Esq.: So this is basically the topic that debbie and I came up with in light of what that'd be does, and with that I wanted to ask you that be, is the first question is how important is it for employers to increase their emotional intelligence in.

00:06:00.600 --> 00:06:13.320 Debbie Muno: My response Eric is completely biased when I say to you, you know if I if I return the questions that How important is it for us as human beings to have oxygen we would say, you know that that's pretty important for our survival.

00:06:14.340 --> 00:06:20.490 Debbie Muno: And and really, this is the nature of emotional intelligence, it is that critical.

00:06:21.270 --> 00:06:28.200 Debbie Muno: Because we are emotional creatures we human beings have had emotional centers and our brains for.

00:06:28.650 --> 00:06:42.030 Debbie Muno: aeons and all of us are descended from our very nervous ancient ancestors, who had to navigate with only those emotions right without verbal without verbal centers without the ability to speak to one another.

00:06:42.540 --> 00:06:55.980 Debbie Muno: And so, our emotional status is really what makes us human and yet it is the thing that often gets in the way of us being the social creatures that we are.

00:06:56.430 --> 00:07:05.730 Debbie Muno: And cohabitate and working together and forming solid work units and solid family units so emotional intelligence Eric on.

00:07:06.210 --> 00:07:22.920 Debbie Muno: You know, has been around forever I think if you and I went back 500 years and ask someone hey would you rather work for a with someone who treated you really well and you felt respected and you were felt as a valued member of the team, or would you rather work for a jerk.

00:07:24.240 --> 00:07:33.720 Debbie Muno: I think we know how that person would have responded is, we will forward 500 years and ask that group of people, the same question, I think we also know how they're going to respond.

00:07:34.290 --> 00:07:39.810 Debbie Muno: And so it's, not that this notion of being smart about our emotions is new.

00:07:40.260 --> 00:07:51.960 Debbie Muno: um, but it is a new thing to be able to have the technology to effectively measure how we demonstrate emotional intelligence and how we get better at it, so we really underpins.

00:07:52.770 --> 00:08:05.730 Debbie Muno: All of our relationships as humans our peer to peer relationships our relationships with our supervisors with our direct reports our relationships with our partners and our kids and our families.

00:08:06.210 --> 00:08:14.880 Debbie Muno: This is the secret sauce that really contributes to those successful relationships are those relationships being successful.

00:08:15.810 --> 00:08:26.640 Debbie Muno: or not, and in the workplace, particularly, which is what you and I are have been talking about when that's unsuccessful, the resulting conflict and.

00:08:27.210 --> 00:08:42.510 Debbie Muno: Often widening and deepening of that conflict is how folks end up in your office so emotional intelligence for employers and employees is just a crucial it's not a soft skill it's an essential skill for the workplace today.

00:08:43.740 --> 00:08:50.190 Eric Sarver, Esq.: Right, you know debbie said a few things that really struck out really struck me stop recording stuck out to me.

00:08:51.090 --> 00:08:53.850 Eric Sarver, Esq.: Including the last point, which I will say I was thinking that's why, as you were.

00:08:54.720 --> 00:09:00.000 Eric Sarver, Esq.: When you started to go there that it's I I practice and finalize you know and in business law and I help.

00:09:00.300 --> 00:09:07.440 Eric Sarver, Esq.: Small midsize companies and business owners entrepreneurs in all fields and matter what field and i'm dealing with in terms of a client.

00:09:07.890 --> 00:09:19.020 Eric Sarver, Esq.: Whether they are in construction or technology, whether their website design and an architect or an accounting firm, it seems that off many conflicts, I found.

00:09:19.710 --> 00:09:24.030 Eric Sarver, Esq.: could have been steve's off or somehow preempted nipped in the bud.

00:09:24.480 --> 00:09:35.520 Eric Sarver, Esq.: If or but for the lack of emotional intelligence lack of really ways to handle conflict in a healthy way, which often led either to disgruntled employees who may have had a genuine.

00:09:36.030 --> 00:09:43.770 Eric Sarver, Esq.: bona fide before their employer and now they have an actionable claim or may actually have no real clean, but they might have a certain say.

00:09:45.000 --> 00:09:53.580 Eric Sarver, Esq.: Circumstances or events that they might into it is or believe this is why was that going, and then it follows from Asian plane so so I really agree with you on that point.

00:09:54.000 --> 00:10:02.790 Eric Sarver, Esq.: And I think one of the things you said that I just really want to highlight what stuck out for me is how how crucial our emotions are for a functioning as human beings.

00:10:03.270 --> 00:10:11.010 Eric Sarver, Esq.: And yet how this crucial thing can sometimes right be your downfall, and I think that anyone has ever sent you know, an email.

00:10:11.370 --> 00:10:17.280 Eric Sarver, Esq.: And then said oh I shouldn't have said that right, instead of counting to 10 or you know, should have some restraint very now.

00:10:18.270 --> 00:10:29.580 Eric Sarver, Esq.: Anybody who has you know blown off their their boss or on or you know it's it's really so I think it really is critical to, as you said to have this skill, it is important.

00:10:30.060 --> 00:10:42.540 Eric Sarver, Esq.: which you know, is my next question, which is what is some of the traits then of people because you're in this field, these days, that have I can see a high end coaching high emotional intelligence.

00:10:43.500 --> 00:10:56.790 Debbie Muno: yeah, this is a great question and i'm so thankful that you asked it because i'm emotional intelligence and the way that we work in emotional intelligence we're talking about demonstrated emotional intelligence.

00:10:57.570 --> 00:11:10.740 Debbie Muno: Not so much what does someone have the potential to do, or what do they have the ability to do um and actually has nothing to do with their personality, or how they're hardwired.

00:11:11.280 --> 00:11:20.610 Debbie Muno: But has everything to do with what they do do, and so I realized when I say that that every one of your listeners is now singing the baby shark song.

00:11:21.030 --> 00:11:36.870 Debbie Muno: um, but it really is about what we what we do do, how we show up, and so the skill set of people who have higher demonstrations of emotional intelligence or exhibit more emotional intelligence more frequently.

00:11:37.380 --> 00:11:54.840 Debbie Muno: It really is a skill set these are individuals who either have intentionally crafted these skills right, just like us working out and wanting to get stronger I have bigger biceps we can't just think about that we actually have to do something about that.

00:11:57.780 --> 00:12:09.060 Debbie Muno: um, we have to do something about that we have to take action, and we have to repeat that action to grow and develop that skill, so people who have higher demonstrations of emotional intelligence.

00:12:09.600 --> 00:12:16.800 Debbie Muno: They either have intentionally worked to develop these things right they've been around someone who was emotionally intelligent and they sort of.

00:12:17.400 --> 00:12:29.700 Debbie Muno: observed how that person treated them or behaved around others and began modeling that behavior or they've intentionally gone through some programs to lift emotional intelligence they've measured where they are and where they have opportunity to grow.

00:12:30.630 --> 00:12:37.620 Debbie Muno: But really the commonality the common skills that these people have are initially they're very present.

00:12:38.430 --> 00:12:45.270 Debbie Muno: They are dialed in these are active listeners, these are people who probably understand.

00:12:45.930 --> 00:12:52.620 Debbie Muno: How they're feeling at any given moment of time paying attention to how the person that they're speaking with the people they're speaking with are feeling.

00:12:53.040 --> 00:13:00.900 Debbie Muno: And they are really in the moment we hear that a lot right just be present be in the moment sometimes people struggle to know what does that mean.

00:13:02.010 --> 00:13:23.160 Debbie Muno: It means that we are actively dialed in, we are not in any way disconnected we know when we are joyful and we know when we are triggered or frustrated or angry right so being present Secondly, is, these are people who are really good at having empathy and taking the perspective of others.

00:13:24.600 --> 00:13:35.430 Debbie Muno: i'm sorry there's an amber alert here and that's what i'm what i'm watching and turning off these are people who are really good at putting themselves in someone else's shoes.

00:13:36.090 --> 00:13:46.560 Debbie Muno: Really viewing something from a different vantage point, other than their own, even when it's an opposing perspective just seeking to understand that perspective so being empathetic.

00:13:47.100 --> 00:13:58.500 Debbie Muno: And these are also individuals who we would describe as being genuine or trustworthy um they their word is their bond they honor their commitments.

00:13:59.280 --> 00:14:09.780 Debbie Muno: They keep their promises they express how they're feeling, but they do it i'm in the right place at the right time to the right degree and and to the right people.

00:14:10.260 --> 00:14:12.480 Debbie Muno: And so, when people oh sure.

00:14:13.380 --> 00:14:15.720 Eric Sarver, Esq.: Oh i'm sorry I just totally was.

00:14:16.800 --> 00:14:20.910 Eric Sarver, Esq.: need to take a commercial break, so I didn't mean to interrupt your flow.

00:14:22.410 --> 00:14:27.330 Eric Sarver, Esq.: Sure we're running on time, but if you hold that thought I would definitely want to come back to it.

00:14:27.990 --> 00:14:39.000 Eric Sarver, Esq.: folks we'll be right back here at employment law today i'm talk radio, the nyc i'm Eric Sabra host the show is my guest tonight is debbie millman oh stick around we'll be right back with that last thought.

00:17:37.080 --> 00:17:45.630 Eric Sarver, Esq.: Welcome back to employment law today i'm your host erick solver here with debbie manal the Managing partner of Jeunesse international.

00:17:46.080 --> 00:17:49.710 Eric Sarver, Esq.: debbie is a licensed and certified emotional intelligent practitioner.

00:17:50.190 --> 00:17:59.400 Eric Sarver, Esq.: trainer and distributor of those products, and we were just speaking before the commercial break, by the way, I thought it was little ironic and kind of humorous that I had to.

00:18:00.300 --> 00:18:09.690 Eric Sarver, Esq.: interrupt your point about listening to take the commercial break, but I really wanted to make sure we stayed on track and on time with our radio.

00:18:10.500 --> 00:18:20.370 Eric Sarver, Esq.: station and our sponsors so but just to recap what we were talking about in terms of my question about what are some of the traits of Ai.

00:18:21.150 --> 00:18:28.890 Eric Sarver, Esq.: You know, and people hi debbie to your points for and I heard about, not just it's not just about having the ability it's how people.

00:18:29.130 --> 00:18:36.810 Eric Sarver, Esq.: Actually, demonstrate their emotional maturity and the ability to actively listen to pay attention to be present in the moment.

00:18:37.680 --> 00:18:47.370 Eric Sarver, Esq.: As opposed to let's say being defensive or planning what we're about to say and also just not to let anger or fear, this is what i'm sort of doing what you said.

00:18:48.150 --> 00:18:57.720 Eric Sarver, Esq.: get in the way of empathy of that's what I hear I hear empathy in terms of you mentioned standing in somebody else's shoes and then flew into that commercial break.

00:18:58.920 --> 00:19:12.690 Eric Sarver, Esq.: So I guess what i'm wondering here, though, is, as you know, we talked about Ai here's my question how does prolonged stress like stress, we talked about from coven 19 How does that impact our execution of rei.

00:19:14.190 --> 00:19:25.710 Debbie Muno: why this is such a profound question to ask Eric and when we talk with folks about what happens in our brains when we do get stressed or frustrated or angry.

00:19:26.190 --> 00:19:33.990 Debbie Muno: um it's really something that's quite eye opening and so i'm going to use a phrase that you just said is that we can't allow or we don't allow.

00:19:34.320 --> 00:19:45.540 Debbie Muno: Anger or stress to get in the way right, yet that is how we are biologically hardwired and so, if I can tell you just a little bit about how our brains work.

00:19:45.900 --> 00:19:58.500 Debbie Muno: I think that will help to really more deeply answer your question about how people are feeling with the stress and anxiety what how that how he impacts that or can impact what we've all been going through with coven.

00:19:59.130 --> 00:20:08.190 Debbie Muno: So the the reality of our very human brains is that everything around us our entire experience.

00:20:08.580 --> 00:20:14.640 Debbie Muno: Is first perceived in the emotional Center in our brain no science will call this your limbic system.

00:20:14.910 --> 00:20:22.110 Debbie Muno: i'm not a scientist right so i'm just going to say it's our emotional brain it's the part in our brain where our emotions live, where our memories are stored.

00:20:22.680 --> 00:20:29.940 Debbie Muno: In in that part of our brain, you have a very ancient structure that i'm sure many of your listeners know when you do too it's called your amygdala.

00:20:30.780 --> 00:20:34.380 Debbie Muno: What a lot of people were surprised to know is that we have one on each side.

00:20:34.980 --> 00:20:48.720 Debbie Muno: of our brain and don't do this at home, but if you took this highlighter and you kind of put it here in your eye and you took another highlighter and you put in your ear and you kind of push them together until they met on again that's not a DIY project.

00:20:49.230 --> 00:20:54.930 Debbie Muno: But they would meet on each side of your brain and your amygdala which is really fascinating because.

00:20:55.560 --> 00:21:08.850 Debbie Muno: All stimuli everything comes into our amygdala first that we experience, so I may go as a huge job and that little tiny omen decides structures job is basically to keep us alive right so.

00:21:09.270 --> 00:21:23.070 Debbie Muno: People will know that is our fear Center, it is the thing that that that determines for us in a nanosecond if something is safe or unsafe, a friend or a foe so it's like having a router in your brain.

00:21:23.790 --> 00:21:33.870 Debbie Muno: And the research says that we have somewhere in the neighborhood of 50 or 60,000 thoughts a day all of them with an emotion attached to that so our amygdala pretty busy all day.

00:21:34.350 --> 00:21:44.850 Debbie Muno: On but it's one or the other, and when we are in threat circuitry which is your amygdala has said hey now this isn't good This is dangerous.

00:21:45.720 --> 00:21:55.950 Debbie Muno: All of us have experienced this right, we have all had these moments where we've even express that we're will say things like I was so angry I couldn't see straight.

00:21:57.420 --> 00:22:05.190 Debbie Muno: Or you know I couldn't I couldn't hear anything I was so worried, I was so scared that it was like tunnel vision, I couldn't really see I couldn't really hear.

00:22:05.730 --> 00:22:21.570 Debbie Muno: Those are physiological responses, just like when we say I had a gut feeling about that right that gut feeling can be not a good one, that feels very different for us that when you get a gut feeling that feels really good.

00:22:22.350 --> 00:22:29.910 Debbie Muno: And so, this is our body's way to keep us from stepping off a cliff and for rounding a corner and being eaten by a saber tooth tiger.

00:22:30.360 --> 00:22:41.610 Debbie Muno: Know modern day man, we don't have saber tooth tigers, but we do have the modern day versions of them and in typical times, these are workplace dresses.

00:22:42.540 --> 00:22:56.430 Debbie Muno: So when we're in that threat circuitry your your amygdala says nia this isn't good and it kicks off this hormonal release in your body your adrenal glands kick in cortisol running through your body.

00:22:56.820 --> 00:23:03.840 Debbie Muno: oxygen rich blood drains from your brain and as diverted to your limbs, in the event that you need to fight or flee.

00:23:04.620 --> 00:23:13.080 Debbie Muno: This is human biology, this is not a conscious choice we don't say oh yeah let my adrenal glands kicking Now this is.

00:23:13.620 --> 00:23:17.880 Debbie Muno: For hundreds of thousands of years how we humans have continued to walk the planet.

00:23:18.630 --> 00:23:25.860 Debbie Muno: Now, when we are in reward circuitry when things are going really well or we get a really great piece of news or something's really positive.

00:23:26.730 --> 00:23:45.210 Debbie Muno: Different biological process that happens inside of our body now or and they do it goes hey that's great and the hormonal process now are things that all of us have heard about right oxytocin and dopamine now when that's coursing through us we call that reward circuitry we are smarter.

00:23:46.320 --> 00:23:53.160 Debbie Muno: Because that's a loose interpretation and we have better critical thinking skills is probably a better way to say that we can think more broadly.

00:23:53.460 --> 00:23:59.100 Debbie Muno: We want to actively learn, and we can build on that learning will really creative are super engaged.

00:23:59.730 --> 00:24:12.690 Debbie Muno: So, whether we are in threat circuitry or reward circuitry That is our brain keeping us alive, but it's those messages that get sent forward to the executive part of our brain to our.

00:24:13.650 --> 00:24:19.890 Debbie Muno: prefrontal cortex The thing that we humans are really excited about right, the thing that gives us logical thinking and rational thinking.

00:24:20.670 --> 00:24:35.310 Debbie Muno: But how we're feeling which one of those circuitry is we're in that's what gets pushed forward to our executive Center and it's from there that we base all of our decisions, all of our behavior all of our workplace performance.

00:24:36.690 --> 00:24:45.480 Debbie Muno: or facial expressions our body language our tonality our word choices, all of this is influenced by how we feel.

00:24:46.020 --> 00:24:52.200 Debbie Muno: None of which is a choice, this is human biology in a nanosecond to keep us walking up right.

00:24:52.980 --> 00:25:03.900 Debbie Muno: So um that's really important to know, because our brains are also hardwired with more negative neural pathways than positive what, why is that.

00:25:04.440 --> 00:25:11.760 Debbie Muno: Well, because it's really important to get those messages in your body that you don't want to get eaten by the saber tooth tiger that keeps us alive.

00:25:12.510 --> 00:25:22.380 Debbie Muno: It doesn't keep us alive to notice a gorgeous rose and stop and smell it that's present that's not life saving so we're hardwired for the negative that's important to know.

00:25:23.100 --> 00:25:39.330 Debbie Muno: So your question was what is all of this with co that all of the stress and anxiety doing to us, yes we're number one it's having all of us on a global scale, be in reward circuitry far more frequently than is typical.

00:25:40.350 --> 00:25:46.950 Debbie Muno: um that happens when we are intensified in our stress or the stresses prolonged.

00:25:47.370 --> 00:25:58.440 Debbie Muno: Now that reward circuitry remember those messages or one or the other, so it can be intensely negative or it can be incrementally negative, but when we're in that negative threat circuitry.

00:25:59.130 --> 00:26:12.480 Debbie Muno: that's when the adrenal glands are kicked in this is when oxygen rich blood is leaving our brains right and diverted to our extremities what's that doing to us well number one we're not making the best decisions that we can make.

00:26:13.560 --> 00:26:20.340 Debbie Muno: I think about folks who are in a work from home situation where one person is at one end of the dining room table.

00:26:20.820 --> 00:26:28.920 Debbie Muno: The partners at the other end of the dining room table maybe there are a couple kids who are in the middle of the dining room table who are supposed to be learning reading, writing and arithmetic.

00:26:29.340 --> 00:26:37.620 Debbie Muno: While one parent is doing their full time job and the other parents trying to do their full time job there's a massive amount of stress.

00:26:38.130 --> 00:26:49.920 Debbie Muno: and change to our typical routines and so that adrenaline kick that happens, it takes about 24 hours for adrenaline to dissipate from your body.

00:26:50.880 --> 00:27:01.950 Debbie Muno: When the stress is prolonged like we are a global scale, it never gets a chance to dissipate, and so what that stress and anxiety is doing is it's ebbing away at our ability.

00:27:02.430 --> 00:27:14.940 Debbie Muno: To remain calm it's a being away at our ability to make good choices we tend to be more snappy we're on edge we're irritable we don't sleep, as well as we should be.

00:27:15.390 --> 00:27:23.820 Debbie Muno: And then, unfortunately, that cycle keeps repeating over and over again, and it erodes away at our physical well being.

00:27:24.360 --> 00:27:31.560 Debbie Muno: Our mental well being and certainly our emotional well being start having problems in our relationships of all kinds.

00:27:32.010 --> 00:27:42.390 Debbie Muno: And when everybody is so uncertain and in such threat circuitry and employers are trying to keep their businesses afloat two people are wondering if they're still going to have a job.

00:27:43.140 --> 00:27:57.780 Debbie Muno: On a global scale, we have this mass experience of being in a constant state of stress and that is so unhealthy for everyone in so many ways, so when you learn some Ai skills.

00:27:58.680 --> 00:28:06.450 Debbie Muno: And you build resilience, by the way, those are the two things that we're hearing the most building resilience for employees and building empathy for employees.

00:28:06.780 --> 00:28:16.530 Debbie Muno: When you can lift those elements of emotional intelligence now we're not left coping through these uncertain times we actually have a chance to navigate.

00:28:16.950 --> 00:28:32.520 Debbie Muno: We become more on offense and we get a chance to be able to tackle it productively instead of reacting to it unproductively in so many ways, so it is devastating on many on many fronts both professional and personal yes.

00:28:33.330 --> 00:28:41.940 Eric Sarver, Esq.: You know, some thoughts come to mind around what you're saying here and some observations, and I think might be important to point out and share.

00:28:43.140 --> 00:28:47.370 Eric Sarver, Esq.: And I will do so after our next commercial break, so we have to take a quick break folks.

00:28:47.700 --> 00:29:04.140 Eric Sarver, Esq.: i'm Eric solver from the law Center again solver employment law business law attorney and host of employment law today i'm here tonight with a very special guest my colleague and friend debbie mono who is sharing about this crucially important topic stick around we'll be right back.

00:31:52.320 --> 00:32:03.000 Eric Sarver, Esq.: Welcome back to employment law today I am your host erick solver here with my guest debbie mono from janice debbie is a certified and licensed emotional intelligent practitioner.

00:32:03.330 --> 00:32:10.740 Eric Sarver, Esq.: And we're talking today about Ai particularly ei emotional intelligence, that is in the workplace among in the employment context.

00:32:11.070 --> 00:32:20.010 Eric Sarver, Esq.: And how enhancing this can increase your communication skills and reduce conflict and just to touch on some points that debbie you made before the break that.

00:32:20.580 --> 00:32:27.450 Eric Sarver, Esq.: Really stuck out to me if I made, we talked about coven 18 and what's that doing to our.

00:32:28.050 --> 00:32:35.010 Eric Sarver, Esq.: To us, from a stress level of the prolonged stress how that's impacting our emotional intelligence and you kind of brought it back to.

00:32:35.280 --> 00:32:42.000 Eric Sarver, Esq.: The physiology and the biology that you talked about earlier this evening, where we're hardwired for fight or flight.

00:32:42.360 --> 00:32:48.480 Eric Sarver, Esq.: and remote severe prolonged stress the blood even rushes to our limbs, and so we're not thinking is critically.

00:32:49.200 --> 00:33:03.090 Eric Sarver, Esq.: or know of course we're seeking reward when we're under high stress, but we're also maybe perhaps have more strong aversion to negative things that are happening or patients is lowered and you know I think what jumped out of the are a couple of things one.

00:33:04.140 --> 00:33:15.510 Eric Sarver, Esq.: The fact that covert 19 is pandemic is certainly a very stressful time for people, I mean implicate people's survival and inclusion and Martin mortality and vulnerability.

00:33:16.260 --> 00:33:28.200 Eric Sarver, Esq.: there's economic consequences there's a lot of confusion uncertainty, a lot of sudden abrupt changes I think many of us can remember where we were last year on march 13 so in the world, just like took a giant turn.

00:33:29.310 --> 00:33:34.380 Eric Sarver, Esq.: Much like we can when 911 other horrible you know tragic days, but what I noticed about this.

00:33:34.950 --> 00:33:42.750 Eric Sarver, Esq.: pandemic that so different I think you touched upon this is that it's prolonging constant and so there's not really like a break from it and plus.

00:33:43.110 --> 00:33:51.270 Eric Sarver, Esq.: You mentioned how we often are going to reward circuitry to get some kind of relief and I think one of the challenges that I think we see.

00:33:52.110 --> 00:33:58.470 Eric Sarver, Esq.: For people and whether it's an employment contracts, or in other ways, that the usual rewards that we often.

00:33:58.830 --> 00:34:05.880 Eric Sarver, Esq.: let's say the healthy reward I should say that we like to go to you know going out to see live music concert or a jazz club.

00:34:06.540 --> 00:34:14.880 Eric Sarver, Esq.: going to the gym to exercise, maybe you know, having a workout partner going to the movies, you know just things that like healthily get rid of stress.

00:34:15.360 --> 00:34:25.530 Eric Sarver, Esq.: Are off limits even or a severely impacted depending upon where you are and your physical health and age group and other factors so.

00:34:25.830 --> 00:34:32.850 Eric Sarver, Esq.: I think that's a really big important point you've got the added stress, you pointed out, people and family units right with no I know.

00:34:33.750 --> 00:34:43.020 Eric Sarver, Esq.: My son this adorable little guy right here is 18 months old that's an old picture, but he's in daycare and he was home from daycare from march through early August.

00:34:43.440 --> 00:34:49.800 Eric Sarver, Esq.: As my wife and I are working from home, not our offices with him taking care of a little guy who was seven months old at the time and.

00:34:50.400 --> 00:34:53.340 Eric Sarver, Esq.: he's in daycare and now and it's going wonderfully think Thank goodness.

00:34:53.910 --> 00:35:09.510 Eric Sarver, Esq.: But it was quite stressful and I think a lot of parents that situation and strictly people were not parents so i'm just kind of reflecting on what you said I also just to note the interest in that we are wired more negatively to you know, to have those negative.

00:35:10.650 --> 00:35:18.000 Eric Sarver, Esq.: reactions to negative and awareness of that and the last thing i'll say is that you know I think one reason why i've seen.

00:35:18.750 --> 00:35:23.220 Eric Sarver, Esq.: So many people if you notice their stress levels are so high, when it comes to like three issues is.

00:35:23.640 --> 00:35:29.370 Eric Sarver, Esq.: Their job or the career, the employment with a business right their finances, how much they have in the bank and savings and.

00:35:29.700 --> 00:35:41.250 Eric Sarver, Esq.: And their their their partnerships their marital or relationships Internet personnel, you know press relationships how those three of the big the big ones that can cause stress and I think that you know, an employment situations.

00:35:42.480 --> 00:35:48.840 Eric Sarver, Esq.: What are those as an employment law attorney whether it's I represent employees or employers is that what emotions run high.

00:35:49.170 --> 00:35:54.270 Eric Sarver, Esq.: And a lot of anger and fear and people leave with their emotions and part of that might be that fight or flight because.

00:35:54.690 --> 00:36:00.450 Eric Sarver, Esq.: what's being threatened in employment, I mean you've got people identify their employment with right financial security.

00:36:00.930 --> 00:36:09.210 Eric Sarver, Esq.: With self esteem their their emotion, the emotional well being their dignity, their their ego and just a feeling of connection and so.

00:36:09.570 --> 00:36:21.120 Eric Sarver, Esq.: When that is turned upside down you mentioned, working from home or companies, you know firing or furloughing it creates stress and so, if people aren't say learning how to.

00:36:22.260 --> 00:36:29.070 Eric Sarver, Esq.: up their game with the emotional intelligence friend, though, often end up in my office as it a little more litigator so.

00:36:29.490 --> 00:36:36.270 Eric Sarver, Esq.: i'd like to see that not happen i'd much rather see people you know coming to me for things like employee handbooks and women contracts and what but.

00:36:36.900 --> 00:36:48.630 Eric Sarver, Esq.: Even though I do everything people in court, of course, but so here's my my my question to you is, I know you mentioned when we spoke, the other day, but you have a tool, or an exercise an example of a tool that we can use to.

00:36:49.260 --> 00:36:55.980 Eric Sarver, Esq.: enhance our emotional intelligence around the workplace and I volunteered to be the guinea pig because i'm the host of the show for this tool and.

00:36:56.640 --> 00:37:05.070 Eric Sarver, Esq.: Would you like to jump into that with me i'm getting my pen ready and focus a little want to join in joining grab a pen and paper or if you're.

00:37:06.060 --> 00:37:16.080 Eric Sarver, Esq.: If that's too old school for you grab you know your iPhone or your tablet or iPad or laptop and debbie had some questions you want to ask great and i'm having.

00:37:16.890 --> 00:37:22.290 Debbie Muno: I do so i'm just a couple of things to note that you said that was just so critical Eric on.

00:37:22.830 --> 00:37:33.240 Debbie Muno: So number one we are social creatures as human beings and the rewards that we typically would do that we enjoy that are removed from us, we can be more intentional now.

00:37:33.750 --> 00:37:43.830 Debbie Muno: about finding another way to craft that connectivity right so zoom calls with friends or making sure that you do something jointly I know folks who had like holiday dinners.

00:37:44.070 --> 00:37:48.780 Debbie Muno: When they had an iPad setup and they kind of zoomed their way through the dinner, so we just have to be intentional about that.

00:37:49.080 --> 00:37:56.760 Debbie Muno: And the second thing also is the human brain absolutely unequivocal unequivocally, excuse me hates uncertainty.

00:37:57.510 --> 00:38:08.760 Debbie Muno: And so the uncertainty of all of the things that you mentioned will put us into that threat circuitry and we have been an uncertainty for a year now, with still more uncertainty ahead of us.

00:38:09.240 --> 00:38:19.710 Debbie Muno: So we have to be really mindful about number one being aware that that's what's happening for us and number two having the skills to offense that to really.

00:38:20.070 --> 00:38:30.720 Debbie Muno: be able to navigate and deal with that, so the exercise that I have for you is first of all, this exercise is really to help you and the listeners kind of position emotional intelligence.

00:38:31.170 --> 00:38:39.060 Debbie Muno: On in a very quick way, and then I do have some tools and some tips that are pretty simple and straightforward.

00:38:39.810 --> 00:38:54.690 Debbie Muno: That folks following your show can start to implement little bits and pieces into your daily lives professionally and personally that can start to help tick up our ability to put others and ourselves into reward circuitry.

00:38:54.900 --> 00:39:02.130 Debbie Muno: And so we can't go to the movies anymore, but we can certainly tell someone how much we appreciate them or how much we value what they do for us so.

00:39:02.400 --> 00:39:09.330 Debbie Muno: let's first do this quick exercise Eric, and this is this is to position what we mean about emotional intelligence so.

00:39:09.570 --> 00:39:16.770 Debbie Muno: I would like you to first think of the very best person who you've ever worked for with don't tell me, unless you would like to have that on on your show.

00:39:17.040 --> 00:39:25.890 Debbie Muno: But I just want you to at least have the mental image of who, that is, and if you want to scratch their name down on on your worksheet or a piece of paper in front of you just to keep it forefront.

00:39:26.610 --> 00:39:32.910 Debbie Muno: And i'm going to ask you just six quick questions about them and i'd like you to rate them on a one to five scale.

00:39:33.840 --> 00:39:42.480 Debbie Muno: where one is paint the thing that you just said debbie they do it significantly less than other people a two is they do it less than other people a three is.

00:39:43.470 --> 00:39:57.150 Debbie Muno: pretty much like other people I know rating them a for would say they do this more than other people and bringing them a five is like the rock star rating right, this is like hey they do this significantly more than other people Okay, so do you have a person in line.

00:39:57.690 --> 00:40:07.620 Eric Sarver, Esq.: Well, first to make it the number one and two and three, make sure I get the one is obviously the lowest, and that is, they do this, much less frequently than the people.

00:40:07.830 --> 00:40:10.080 Debbie Muno: significantly less than other people you got it.

00:40:10.470 --> 00:40:16.440 Eric Sarver, Esq.: You got to make sure i'm really clear the numbers, I can give an accurate assessment and then, of course, to was a little bit.

00:40:17.760 --> 00:40:22.320 Eric Sarver, Esq.: Right uh huh and then three once again was.

00:40:23.250 --> 00:40:26.730 Debbie Muno: Average typical just like other people I hope yep.

00:40:27.120 --> 00:40:37.020 Eric Sarver, Esq.: Okay, great yeah I want to make sure I heard you correctly, there okay form okay got it, yes, and I have a name of a person in mind okay.

00:40:37.170 --> 00:40:51.570 Debbie Muno: looks like you can keep that close to your vest sure to have that in your in your mind, so the first question i'd like to think about this best person is how well do they are did they understand the impact that their behavior had on other people.

00:40:53.160 --> 00:41:06.240 Debbie Muno: Well, did they understand the impact that their behavior had on others so give them a one if it was like they did that significantly less than others and give them a five if they really had a handle on that.

00:41:07.230 --> 00:41:21.210 Eric Sarver, Esq.: I would say, a for keeping the they keep the names to myself, because a lot of my former people I work with our colleagues of mine, and some are even client and some are watching possibly so i'm going to keep that but I would definitely say for.

00:41:21.390 --> 00:41:24.990 Debbie Muno: You can have that Eric and debbie I privilege between us right.

00:41:24.990 --> 00:41:25.680 Eric Sarver, Esq.: right there we go.

00:41:26.940 --> 00:41:32.700 Debbie Muno: um second thing how well do they are did they make others feel appreciated.

00:41:34.530 --> 00:41:35.940 Debbie Muno: Yes, others.

00:41:36.510 --> 00:41:39.540 Eric Sarver, Esq.: I see also for for okay yeah.

00:41:39.720 --> 00:41:42.720 Debbie Muno: um how about being open and honest about their mistakes.

00:41:44.400 --> 00:41:45.690 Eric Sarver, Esq.: i'd say a three.

00:41:47.010 --> 00:41:49.530 Debbie Muno: How about making ethical decisions.

00:41:50.670 --> 00:41:53.610 Eric Sarver, Esq.: Ethical I will give them a five excellent.

00:41:54.960 --> 00:42:00.780 Debbie Muno: What about managing their emotions effectively in difficult situations things got tough.

00:42:00.930 --> 00:42:01.410 Eric Sarver, Esq.: yeah.

00:42:01.680 --> 00:42:02.970 Debbie Muno: I didn't get the practically being.

00:42:02.970 --> 00:42:03.840 Debbie Muno: The key word there.

00:42:03.990 --> 00:42:07.560 Eric Sarver, Esq.: Right right sure well let's go you gave me and and get them before.

00:42:08.610 --> 00:42:15.210 Debbie Muno: And the last question here how well do they are did they recognize others hard work and achievements.

00:42:16.290 --> 00:42:18.720 Eric Sarver, Esq.: That give this person, a five.

00:42:18.960 --> 00:42:22.410 Debbie Muno: Excellent okay now i'm going to do the math for you and tell you that up.

00:42:23.640 --> 00:42:34.980 Debbie Muno: And i'd like you to think, give me one word let's do it this way, give me one word that best describes how this person makes or made I don't know the timestamp makes her made you feel.

00:42:36.300 --> 00:42:39.390 Eric Sarver, Esq.: One word that describes how they make or made me feel right.

00:42:39.450 --> 00:42:41.580 Debbie Muno: How they made you feel right.

00:42:42.210 --> 00:42:43.320 Eric Sarver, Esq.: So I would say, proud.

00:42:46.020 --> 00:42:50.160 Debbie Muno: And how would you describe them any one word that you would use to describe them.

00:42:52.260 --> 00:42:54.210 Eric Sarver, Esq.: compassionate love it.

00:42:55.350 --> 00:42:58.650 Debbie Muno: Okay, and then the last question about the best is.

00:42:59.850 --> 00:43:06.930 Debbie Muno: When you are working for a with them how motivated for you right on a on a one to 10 scale were 10 is like.

00:43:08.550 --> 00:43:10.200 Debbie Muno: No one is like.

00:43:10.620 --> 00:43:14.040 Debbie Muno: i'm counting the minutes until I can like go to lunch yeah.

00:43:14.490 --> 00:43:17.730 Eric Sarver, Esq.: that's an easy one i'm already pretty motivated, as is i'd say 10.

00:43:18.090 --> 00:43:27.870 Eric Sarver, Esq.: Excellent and the missing one thing that we, we need to take one more commercial break when we come back, I definitely want to finish the exercise get to the more the least favorite person.

00:43:28.440 --> 00:43:36.780 Eric Sarver, Esq.: As well as get to all the tips you mentioned, I would love to just hand the fortitude and share that with our viewers now, so let me just.

00:43:37.320 --> 00:43:55.680 Eric Sarver, Esq.: say that once again folks that you've joined us late i'm Eric Sabra host of employment law today here with debbie mono managing partner at July international just international and we're speaking about emotional intelligence in the employment context stick around we'll be right back.

00:46:11.220 --> 00:46:19.440 Eric Sarver, Esq.: Welcome back to employment law today i'm your host erick solver i'm an employment law business law attorney, and so this topic tonight.

00:46:19.890 --> 00:46:29.700 Eric Sarver, Esq.: About emotional intelligence in the context of employment in the workplace is one that I find very valuable and so with that i'm really pleased to have.

00:46:30.210 --> 00:46:37.470 Eric Sarver, Esq.: debbie mono on our show tonight and for those that are just tuning in that he was walking me through an exercise.

00:46:38.010 --> 00:46:47.460 Eric Sarver, Esq.: To demonstrate I imagine the power of Ai in the workplace and if you're at home listening if you're an employer or a manager of workers, employees.

00:46:48.060 --> 00:46:54.540 Eric Sarver, Esq.: Think about and what these scores my do and how it might impact your employees so.

00:46:55.110 --> 00:47:08.520 Eric Sarver, Esq.: w went through with me before the break commercial break the right the the good person I work with best person and how I rated their different traits how they made me feel I mentioned proud how I described them compassionate.

00:47:09.210 --> 00:47:24.720 Eric Sarver, Esq.: You know how much they felt motivated to work on a scale of one to 10 I gave it a 10 and now I think you wanted to get to the least favorite person who shall also remain nameless and it's written down on my paper for my eyes only, but I have them in mind.

00:47:25.980 --> 00:47:27.810 Eric Sarver, Esq.: I didn't forget about the person.

00:47:28.890 --> 00:47:38.520 Debbie Muno: You know it's been a long day rarely do we ever forget about either of these people, but this one is specially or right sure yeah so let's give it a go right we're going to go through the same questions.

00:47:38.820 --> 00:47:48.150 Debbie Muno: i'm going to have you answer with a score of one to five, where one is hey they do this significantly less than other people up to a five they do this significantly more than other people.

00:47:48.570 --> 00:48:04.650 Debbie Muno: So, keeping in mind now this worst or most difficult person you've ever worked for with our around how well do they or did they I sense, it was past tense so that's good, yes, how well did Bay understand the impact that their behavior had on other people.

00:48:05.760 --> 00:48:12.900 Eric Sarver, Esq.: How well did they understand that with the one being the lowest i'm gonna say one if I say zero or a half I look at i'd say one.

00:48:13.290 --> 00:48:17.430 Debbie Muno: Okay yeah occasionally folks will start to award negative points so we get to the.

00:48:17.430 --> 00:48:22.830 Debbie Muno: Side so we're not being so formula and assessment standpoint, will give them why give him or her one.

00:48:23.340 --> 00:48:26.310 Debbie Muno: mom how about making other people feel appreciated.

00:48:27.720 --> 00:48:32.010 Eric Sarver, Esq.: i'm too high, you never know and then.

00:48:34.050 --> 00:48:48.810 Debbie Muno: How about being open and honest about their mistakes, open and honest about their mistakes or 101 very definitive one um so that brings the next question about ethics how about making ethical decisions.

00:48:49.560 --> 00:48:50.580 Definitely one.

00:48:51.870 --> 00:48:57.510 Eric Sarver, Esq.: which was difficult to work around as an attorney, as you can imagine, which is why I stopped working there but yes one.

00:48:57.600 --> 00:49:09.630 Debbie Muno: I can't yes can't imagine um how about managing their emotions effectively in difficult situations again effectively in difficult situations.

00:49:12.510 --> 00:49:14.160 Eric Sarver, Esq.: Effectively, that I had saved one.

00:49:16.080 --> 00:49:26.280 Debbie Muno: And the last question, what about by might know the answer to this, or at least the leading of this, but what about recognizing others hard work and achievements.

00:49:27.420 --> 00:49:29.400 Eric Sarver, Esq.: Even said to the two.

00:49:29.610 --> 00:49:36.750 Debbie Muno: Okay i'm going to tell you that up well you tell me how this person made you feel.

00:49:38.370 --> 00:49:41.250 Eric Sarver, Esq.: And back back at the time and say demoralized.

00:49:42.360 --> 00:49:47.190 Eric Sarver, Esq.: i'm sorry i'm thinking so long time ago that I had to reach back the number of years.

00:49:47.610 --> 00:49:48.450 Debbie Muno: How long ago.

00:49:48.480 --> 00:49:51.030 Eric Sarver, Esq.: If I can have was 1999 there abouts.

00:49:51.540 --> 00:49:54.960 Debbie Muno: And it was not partying like 1999 like the Prince on it.

00:49:54.960 --> 00:49:58.410 Eric Sarver, Esq.: No, no, with that with that and the other working but.

00:49:58.680 --> 00:50:02.550 Debbie Muno: um what word, would you use to describe this person.

00:50:04.260 --> 00:50:10.170 Eric Sarver, Esq.: smiling my sense of humor to jokingly say there are no cursing on my show is now i'm totally kidding actually.

00:50:11.310 --> 00:50:13.500 Eric Sarver, Esq.: What we're going to use to describe this person.

00:50:15.030 --> 00:50:16.170 Eric Sarver, Esq.: I would say.

00:50:17.610 --> 00:50:18.240 Eric Sarver, Esq.: erratic.

00:50:20.460 --> 00:50:23.280 Debbie Muno: yeah sometimes this exercise can get colorful so I.

00:50:23.370 --> 00:50:24.510 Eric Sarver, Esq.: appreciate it, we are on.

00:50:24.570 --> 00:50:28.260 Eric Sarver, Esq.: Life radically a word uncomfortable I described.

00:50:29.700 --> 00:50:36.930 Debbie Muno: And let's talk about the motivation on a scale of one to 10 was it more like yes or was it more like.

00:50:42.510 --> 00:50:43.980 Debbie Muno: One to 10 scale What would you say.

00:51:00.990 --> 00:51:02.640 Debbie Muno: i'm gonna send you a message Eric.

00:51:12.630 --> 00:51:24.330 Debbie Muno: Yes, you just never know what happens when you go live so we've got a little bit of a technical issue, so i'm working the chat we'll see if we can get eric's response in through the chat until he's able to come back and join us.

00:51:27.030 --> 00:51:32.400 Debbie Muno: Okay, so it looks like Eric is going to log out and come right back in looks like he's doing that.

00:51:32.880 --> 00:51:34.860 Eric Sarver, Esq.: I am Okay, that was a.

00:51:35.100 --> 00:51:42.540 Eric Sarver, Esq.: tie with both Mike and Peter just suddenly mysteriously you had frozen and then it went out, so I assure I did not.

00:51:44.100 --> 00:51:45.780 Eric Sarver, Esq.: Leave the interview because of the.

00:51:46.230 --> 00:51:49.890 Debbie Muno: Maybe I asked you, the last question was just too much for me to take recalling this.

00:51:49.890 --> 00:51:51.510 Debbie Muno: person and you said that's it i'm out.

00:51:51.780 --> 00:52:07.260 Eric Sarver, Esq.: last thing I heard and apologies that listeners at home, hopefully, the recording still going smoothly and back last thing I heard you asked me what about their erratic I mentioned described them and then my screen got frozen and then I disappeared so so we'll be.

00:52:08.130 --> 00:52:12.270 Debbie Muno: Right So these are the things right that's a little bit of threat circuitry for you.

00:52:12.540 --> 00:52:14.460 Debbie Muno: i've been on that side when your tech.

00:52:14.460 --> 00:52:24.510 Debbie Muno: bombs out, and so let me just ask you this question Eric because it's very poignant to this when that happened, and you recognize that was happening how what happened in your body, how did you feel.

00:52:25.950 --> 00:52:35.490 Eric Sarver, Esq.: A little bit like a sped up i'd say you know sort of like what it wasn't very focused really focus on my computer going to be the wi fi settings.

00:52:35.880 --> 00:52:45.660 Eric Sarver, Esq.: and seeing what was what was awful it was wrong and, but I also knew I would get back into now whether it's by this or the computer is no calling into my phone so but.

00:52:46.500 --> 00:53:00.660 Eric Sarver, Esq.: So yeah so I want to be mindful, to make sure I give you time to talk about your partnership with Genoese in the next five minutes, we have, but so i'm just gonna let you ask the question that you know happy to answer yeah.

00:53:01.410 --> 00:53:09.270 Debbie Muno: So our last question, and thank you for answering line because that little bit of sped up knots your adrenal glands going Oh, this is dangerous right.

00:53:09.690 --> 00:53:11.640 Debbie Muno: Right yeah so we all feel that in.

00:53:11.640 --> 00:53:12.540 Debbie Muno: different ways.

00:53:13.740 --> 00:53:27.750 Debbie Muno: You feel that sped up, so the last question was really around the motivation right, so we went when on a one to 10 scale how motivated were you when you work for with this worst person did it feel like yes or was it more of that heavy sigh of like.

00:53:28.890 --> 00:53:34.650 Eric Sarver, Esq.: Right, I would say, between the three or four for most days and three and other days that's that's.

00:53:34.890 --> 00:53:38.160 Debbie Muno: I will give you a 3.5 math wasn't my major but we'll go down the middle.

00:53:38.520 --> 00:53:40.350 Eric Sarver, Esq.: So that occurred to me sounds great okay.

00:53:41.220 --> 00:53:53.220 Debbie Muno: So listen i'm, thank you for participating in that what we call that the Ai experience, so the interesting thing about this is those six items that I asked you to rate your best and the worst.

00:53:53.550 --> 00:53:58.440 Debbie Muno: Those come right out of our emotional intelligence assessment, these are.

00:53:59.280 --> 00:54:06.960 Debbie Muno: doing things right, these are demonstrations of emotional intelligence and I asked you to rate these two people on this one to five scale.

00:54:07.260 --> 00:54:19.260 Debbie Muno: Now, your responses were extremely different one on one case auto perfect 30 which would be a five on all of those your best was 25 and your worst with an eight.

00:54:20.100 --> 00:54:26.970 Debbie Muno: That is a huge disparity in a small sample like this right, you are best made you feel proud.

00:54:27.960 --> 00:54:40.110 Debbie Muno: and your worst made you feel demoralized right um you described your best as compassionate you described your worst as erratic and I sense that that was your second word choice for describing your worst.

00:54:40.680 --> 00:54:59.370 Debbie Muno: and on your motivation scores were also extremely very it were your best she was a 10 and a resounding 10 right away 10 and the worst was like three and a half we landed on so here's The interesting thing about this um it's not you it's them.

00:55:00.450 --> 00:55:09.750 Debbie Muno: Not you it's not you are the same you, you are the same person with the same DNA and the same set of skills and talents, who showed up in two very different workplaces.

00:55:10.140 --> 00:55:10.950 Debbie Muno: And was treated.

00:55:10.980 --> 00:55:25.350 Debbie Muno: very differently in one place, you were made to be in reward circuitry more frequently you felt valued you felt appreciated you felt proud your work was meaningful you felt connected and empowered.

00:55:26.160 --> 00:55:35.400 Debbie Muno: And you the same person in an alternate workplace are made to feel demoralized you felt frustrated angry stressed anxious.

00:55:35.790 --> 00:55:36.240 Eric Sarver, Esq.: guessing.

00:55:36.990 --> 00:55:50.760 Debbie Muno: it's not you, the way that we are treated influences everything about us our behavior all of our decisions, all of our word choices so i'll ask you when you came home from those two.

00:55:50.760 --> 00:55:56.580 Debbie Muno: workplaces i'm imagining that those work experiences also impacted your personal life.

00:55:57.060 --> 00:56:03.870 Eric Sarver, Esq.: Absolutely and debbie, if I may just we I bet half minute and then until the end you mentioned beginning time flies we having fun.

00:56:04.080 --> 00:56:06.990 Eric Sarver, Esq.: How can people get in touch with you what's your contact information.

00:56:07.230 --> 00:56:13.260 Eric Sarver, Esq.: Maybe that can contend, to take us out would it be that'd be me know if you have an email address you want to share or phone.

00:56:13.260 --> 00:56:13.530 Debbie Muno: or.

00:56:13.590 --> 00:56:18.090 Debbie Muno: it's debbie D bb D dot mono and you n o

00:56:18.420 --> 00:56:18.900 Eric Sarver, Esq.: Right at.

00:56:18.990 --> 00:56:33.510 Debbie Muno: genesis international je n O s international.com and you can certainly find me on linkedin on I think i'm the only debbie mono there and website is Jen os North america.com.

00:56:34.410 --> 00:56:38.970 Eric Sarver, Esq.: All right, debbie Thank you so much, joining us tonight i'm your host erick sovereign and pamela today.

00:56:39.630 --> 00:56:51.210 Eric Sarver, Esq.: I will also put out on social media more of debbie's contact information, if you like, what you heard tonight tune in next Tuesday at 5pm have a wonderful evening everyone and stay safe and debbie Thank you so much for being on the show.

00:56:51.570 --> 00:56:53.910 Debbie Muno: thanks for having me Eric and thanks for participating.

00:56:54.210 --> 00:56:55.710 Eric Sarver, Esq.: Alright, have a good night.

00:56:56.130 --> 00:56:56.640 Debbie Muno: Thank you.

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